Top 37 Customer service representative canada Jobs in Willoughby, Oh

Customer Care Representative
Steris —Mentor, OH
- $40,000 - $46,000 a year
- Full-time
- Hybrid work
- Oracle
- Research
- Office
- Paid holidays
- Disability insurance
Territory Sales Consultant, Beachwood
IGS Energy —Beachwood, OH
- $5,000 a month
- 8 hour shift
- Clean driving record
- Driver's License
- Driving
- Wellness program
- Mileage reimbursement
Quick Apply
1d
Sales Manager Central - Industrial Sales
MTLI Group of Companies —Ohio
- $140,000.03 - $200,412.60 a year
- Full-time
- Remote
- Mid-level
- Driver's License
- Travel
- Relocation assistance
- Dental insurance
Quick Apply
8d
Import / Export Compliance Manager
ThyssenKrupp —Aurora, OH
- Bachelor's degree
- Continuous improvement
- Training & development
- Paid holidays
- Disability insurance
9d
Inside Sales Rep - Hybrid
State Industrial Products —Mayfield Heights, OH
- $35,000 - $45,000 a year
- Full-time
- Inventory management
- Mid-level
- 1 year
- Wellness program
- Disability insurance
Quick Apply
3d
Inside Sales Rep - Hybrid
Neutron Industries —Mayfield Heights, OH
- $35,000 - $45,000 a year
- Full-time
- Inventory management
- Mid-level
- 1 year
- Wellness program
- Disability insurance
Quick Apply
3d
Production Team Partner - Stockroom Processor - UniFirst
UniFirst —Brooklyn Hts, OH
- $13.65 - $17.06 an hour
- Urgently hiring
- 18 years or older
- Sales
- Ability to walk for extended periods
- Profit sharing
- Health insurance
8d
Fleet Maintenance Operations Management Trainee - Chardon, OH
WM —Chardon, OH
- Weekends as needed
- ASE Certification
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Regional Sales Manager
State Industrial Products —Cleveland, OH
- $90,000 - $115,000 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
- Wellness program
- Disability insurance
Quick Apply
Sales Associate
Club Pilates - Willoughby South —Willoughby, OH
- Part-time
- Computer literacy
- English
- Travel
Quick Apply
General Manager
Club Pilates - Willoughby South —Mentor, OH
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
Customer Service Representative
U-Haul —Parma, OH
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Technician Recruiting Assistant
Penske Truck Leasing and Logistics —Beachwood, OH
- Hybrid work
- Microsoft Word
- Spanish
- Oracle
THO - GUEST SERVICES REPRESENTATIVE
Kampgrounds Of America —Thompson, OH
- Temporary
- Inventory management
- English
- Office
Quick Apply
Route Service Representative - UniFirst
UniFirst —Brooklyn Heights, OH
- $800 a week
- Full-time
- Clean driving record
- Inventory management
- Mid-level
- Profit sharing
- Health insurance
Outside Sales Representative
Groundworks Operations, LLC —Twinsburg, OH
- $200,000 - $600,000 a year
- Full-time
- Travel
- Entry level
- Paid training
- Paid parental leave
Quick Apply
Regional Sales Manager - Rocky Mountain West
Oatey —Cleveland, OH
- $101,974 - $163,158 a year
- Full-time
- Remote
- Up to 50% travel
- Computer literacy
- Residential
- Profit sharing
- Paid parental leave
Sales Manager
UniFirst —Brooklyn Heights, OH
- $85,000 - $110,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Computer literacy
- Profit sharing
- Paid holidays
2d
Roadway Worker In Charge (RWIC)
National Railroad Safety Services, Inc. (NRSS) —Cleveland, OH
- $25 - $37 an hour
- Full-time
- Construction site
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
9d
Outside Sales Representative
Badger Daylighting Corp. —Cleveland, OH
- Full-time
- Mid-level
- 3 years
- Presentation skills
- Paid training
- Paid parental leave

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Customer Care Representative

Steris -
Mentor, OH

Apply Now

Job Details

Full-time
$40,000 - $46,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Pet insurance

Qualifications

Research
High school diploma or GED

Full Job Description

Position Summary

The Customer Care Representative’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Healthcare product line for US and Canada including all consumables for infection prevention technology equipment and surgical accessories.

Learn more about STERIS Healthcare Products

The schedule for this position is Monday - Friday from 10am - 7pm EST after training.
Training schedule: Monday - Friday from 8am - 5pm EST for 5-7 weeks onsite at our Mentor HQ.

What You'll Do as a Customer Care Representative

Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet
Process service dispatch calls through Siebel according to Customer requests
Page information to Technicians; escalate as needed
Monitor Dispatch board until each page is accepted by the Technician
Manage Customer contract response level as indicated to meet Customer expectations
Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials
Research availability on service parts
Quote service parts per Customer request
Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries
Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements
Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed
Provide post-order management support including issue resolution
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
Other duties as assigned

The Experience, Skills and Abilities Needed

Required:

High school diploma and 1+ years of business experience

Preferred:

Bachelor’s degree preferred.
1+ years business experience with direct contact with Customers and Sales preferred.

Other:

Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a “can do” attitude
Able to work well within a Team
Self-starter

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:
- - Market Competitive Pay
  - Extensive Paid Time Off and (9) added Holidays
  - Excellent Healthcare, Dental, and Vision benefits
  - Long/Short Term Disability Coverage
  - 401(k) with a company match
  - Maternity & Parental Leave
  - Additional add-on benefits/discounts for programs such as Pet Insurance
  - Tuition Reimbursement and continued education programs
  - Excellent opportunities for advancement in a stable long-term career
    
    #LI-LD1
    #LI-HYBRID

Pay range for this opportunity is $40,000 to $46,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Apply Now

Refine Your Search

customer service representative canada jobs in willoughby, oh

Customer Care Representative

Territory Sales Consultant, Beachwood

Sales Manager Central - Industrial Sales

Import / Export Compliance Manager

Inside Sales Rep - Hybrid

Inside Sales Rep - Hybrid

Production Team Partner - Stockroom Processor - UniFirst

Fleet Maintenance Operations Management Trainee - Chardon, OH

Regional Sales Manager

Sales Associate

General Manager

Customer Service Representative

Technician Recruiting Assistant

THO - GUEST SERVICES REPRESENTATIVE

Route Service Representative - UniFirst

Outside Sales Representative

Regional Sales Manager - Rocky Mountain West

Sales Manager

Roadway Worker In Charge (RWIC)

Outside Sales Representative

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Position Summary

What You'll Do as a Customer Care Representative

The Experience, Skills and Abilities Needed

What STERIS Offers

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