Top 9 Technical support manager Jobs in Wilmington, De

Technology Support Lead
JPMorganChase —Bear, DE
- $123,500 - $175,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Health insurance
- Tuition reimbursement
2d
IT Technical Support Supervisor
Rhoads Industries, Inc. —Philadelphia, PA
- Weekends as needed
- Background check
- Computer science
- Computer Science
- Paid time off
- 401(k) matching
Quick Apply
Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs
ALSTOM —New Castle, DE
- Full-time
- Mid-level
- Office
- Master's degree
Program Manager/Training Lead
Contact Government Services, LLC —Philadelphia, PA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)
Independence Blue Cross —Philadelphia, PA
- Overtime
- 5 years
- Mid-level
- Windows
- Work from home
ServiceNow Functional Lead
Deloitte —Philadelphia, PA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree

More jobs to discover

Find similar jobs that you might be interested in.

IT Technical Support Supervisor
Rhoads Industries, Inc. —Philadelphia, PA
Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience and certification).
Quick Apply
Operations Training Manager (Remote)
SOLV Energy, LLC —Dover, DE
This role ensures that training—whether in-person or virtual—meets defined objectives by leveraging a deep technical understanding of the various systems and…
$106,669 - $128,003 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Lead, Commercial Technical Operations
WOW! —Columbus, OH
Ability to learn billing platforms and online technical support tools. Assist with the testing, certification, implementation, and ongoing support of new WOW!
$28 - $32 an hour
Quick Apply
4h
AI Enablement Lead
Woda Cooper —Columbus, OH
This individual partners with business teams to identify opportunities to streamline processes, automate repetitive work, and improve productivity using…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for technical support manager in wilmington, de

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support manager jobs near wilmington, de

Shift Leader jobs in Philadelphia, PA

Customer Service Analyst jobs in Dallas, TX

Customer Service Analyst jobs in Hartford, CT

Customer Service Analyst jobs in Norcross, GA

Customer Service jobs in Saint Cloud, FL

3rd Shift Customer Service jobs in Milwaukee County, WI

Customer Service Analyst jobs in Louisville, KY

Data Analyst jobs in Hartford, CT

Entry Level Information Technology jobs in Raleigh, NC

Technology Lead jobs in Greensboro, NC

Technology Lead jobs in Marlborough, MA

Information Technology jobs in New Jersey

Technology Lead jobs in Stevensville, MD

Entry Level Technology jobs in Irvine, CA

Walmart Team Lead jobs in Dallas, TX

Technology Lead jobs in Cleveland, OH

Customer Service jobs in Macon, GA

Customer Services Remote jobs in Rochester, NY

Customer Success Manager Remote jobs in New York, NY

Senior Living jobs in Tulsa, OK

Technology Support Lead

JPMorganChase -
Bear, DE

Apply Now

Job Details

Full-time
$123,500 - $175,000 a year
2 days ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Data Center Operations
Managing technical support teams
Stakeholder engagement
Data center experience
Team leadership
Incident Escalation
Application Maintenance
Systems & applications support
Escalation handling
High availability
Production troubleshooting
Managing tech infrastructure teams

Full Job Description

JOB DESCRIPTION

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorganChase in Corporate- Data Center Services, you will be in a leadership role the helps to ensure the operational stability, availability, and performance of the Firm's production data centers and its services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Assists in leading teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Executes policies and procedures that ensure operational stability and availability
Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Proven experience leading technology support operations in a mission‑critical, 24x7 data center environment
Demonstrated people management experience, including full‑time employees and contract staff
Strong incident management and escalation leadership experience in high-availability environments
Ability to engage directly with customers and senior stakeholders
Ability to balance day to day operational management with participation in strategic and project based initiatives

Preferred qualifications, capabilities, and skills

Experience supporting data center exit, consolidation, or transformation initiatives
Strong understanding of IT infrastructure operations, including hands‑and‑feet support, logistics, and site services
Previous experience managing teams in multiple geographical locations
Working knowledge in one or more general purpose programming language and / or automation scripting

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply Now

Refine Your Search

technical support manager jobs in wilmington, de

Technology Support Lead

IT Technical Support Supervisor

Senior Customer Support Lead

NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs

Program Manager/Training Lead

Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)

ServiceNow Functional Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical support manager in wilmington, de

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected