Top 27 Front office guest services Jobs in Wilmington, Nc

Guest Service Rep. (GSR) 3pm-11 OR Night Audit (11pm-7am)
Best Western Plus Westgate Inn & Suites —Leland, NC
- $15 an hour
- Part-time
- Bilingual
- Background check
- Management
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Home2 Wilmington WB —Wilmington, NC
- $14.50 - $16.00 an hour
- Part-time
- Administrative experience
- Accounting
- In-person
- Employee discount
Quick Apply
8d
Front Desk Clerk
Meyer Jabara Hotels —Wilmington, NC
- Full-time
- English
- Hotel
- Accounting
Quick Apply
Hotel Front Desk Agent
Tru by Hilton —Wilmington, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
4d
Part- Time Receptionist/Administrative Assistant
Evoke Mind and Body Wilmington, NC —Wilmington, NC
- From $18 an hour
- Part-time
- Google Workspace
- Computer literacy
- Office
Quick Apply
2d
Front Receptionist - Land Rover Cape Fear
AUDI JLR LOTUS BMW MOTO —Wilmington, NC
- Part-time
- Dealership
- Computer literacy
- Data entry
Quick Apply
Front Desk Clerk- Holiday Inn Express-University Center
Meyer Jabara Hotels —Wilmington, NC
- Full-time
- Computer literacy
- Hotel
- Computer skills
Quick Apply
Hotel Front Desk Agent
Tapestry by Hilton —Wilmington, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
4d
Front Desk Agent
TPG Hotels & Resorts —Wilmington, NC
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Spring Hill Suites by Marriott Wilmington Wrightsville Beach —Wilmington, NC
- From $15 an hour
- Part-time
- 18 years or older
- Hotel
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent at the Hampton Inn University Area
Summit Hospitality Incorporated —Wilmington, NC
- Weekends as needed
- 18 years or older
- Hotel
- High school diploma or GED
Quick Apply
Front Desk night audit
Holiday Inn Express and Suites —Bolivia, NC
- $12 - $14 an hour
- Part-time
- In-person
- Entry level
- Resort
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Bolivia, NC
- $9 - $12 an hour
- Part-time
- Bilingual
- Hotel
- In-person
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE- FULL-TIME
Aero Centers —Wilmington, NC
- $18 an hour
- Weekends as needed
- Writing skills
- Basic math
- Pass drug screening
- Disability insurance
- Health insurance
Night Auditor
Fairfield Inn & Suites Wilmington —Wilmington, NC
- Overnight shift
- Computer literacy
- Sanitation
- Hotel
Quick Apply
Front Desk Supervisor
Courtyard Carolina Beach Oceanfront —Carolina Beach, NC
- Full-time
- Management
- Mid-level
- Hotel
Quick Apply
Hotel Front Desk Agent
Sleep Inn —Wilmington, NC
- From $13.50 an hour
- Part-time
- Inventory management
- Hotel
- Accounting
- Employee discount
Quick Apply
6d
Front Desk Attendant
Brunswick Community College —Bolivia, NC
- $14 an hour
- Part-time
- Maintenance
- High school diploma or GED
- Children
Front Desk Associate
Hampton Inn & Suites Southport —Southport, NC
- From $15 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply
14d
Front Desk Supervisor | ARRIVE Wilmington
ARRIVE by Palisociety —Wilmington, NC
- 8 hour shift
- Mid-level
- Residential
- Hotel
- Paid holidays
- Health insurance
Quick Apply

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Guest Service Rep. (GSR) 3pm-11 OR Night Audit (11pm-7am)

Best Western Plus Westgate Inn & Suites -
Leland, NC

Quick Apply

Job Details

Part-time | Full-time
$15 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Bilingual
Management
Customer service
Hotel and accommodations guest luggage handling
Microsoft Office
High school diploma or GED
Organizational skills
Front desk
Phone etiquette
Hotel experience
Time management

Full Job Description

Guest Services Representative (2nd Shift)

Flexible Schedule | Sales-Minded Service | Confident, Guest-Focused Communicator

We’re seeking a Guest Services Representative who brings heart, clarity, and initiative to the front desk. This role requires flexible availability for 2nd shift (3pm-11pm). If you're energized by helping people, tuned in to guest needs before they’re spoken, and able to stay calm and capable in any scenario, this might be your next home base.

Position Overview

As a Guest Services Representative, you are the ambassador of the hotel and the first impression guests receive. You’ll guide travelers through every step of their stay with warmth and precision, acting as a key connection point between the guest, our team, and our brand. Because the front desk receives a high volume of inquiries, you will also play a meaningful role in our sales culture by recognizing potential leads, identifying opportunities, and confidently promoting the services and amenities that elevate the guest experience.

This position blends hospitality, communication, and soft sales—approached through relationship-building rather than pressure.

Key Responsibilities

Maintain accurate inventories of vacancies, reservations, and room assignments.
Handle same-day and future reservations; understand and follow all cancellation procedures.
Master our room types, room locations, and rate structure to support both service and sales opportunities.
Register guests, assign rooms, and fulfill special requests with efficiency and genuine hospitality.
Identify guest needs, opportunities, or patterns that may align with group bookings, long-term stays, or corporate accounts; communicate these leads to management.
Communicate room status updates to Housekeeping; coordinate early arrivals, late checkouts, and special accommodations.
Partner with Maintenance to ensure timely completion of guestroom work orders.
Maintain awareness of daily hotel events, meetings, and local happenings to enhance guest support and engagement.
Use skilled de-escalation techniques and sound judgment to resolve concerns with poise and professionalism.
Process check-outs and handle monetary transactions with accuracy and compliance.
Protect guest confidentiality at all times.
Maintain a polished, professional appearance and uplifting presence.
Cross-train in additional hotel roles including Night Audit, Breakfast, and Bar as needed.
Provide directions, recommendations, and local knowledge with confidence and enthusiasm.
Maintain consistent communication between shifts and departments using email, the front-desk logbook, and daily shift summaries.
Perform other duties as needed to support smooth operations and exceptional guest care.

Qualifications

Previous hotel front desk experience preferred but not required.
High school diploma or equivalent required.
Strong communication skills and a warm, professional demeanor.
Familiarity with the local area and upcoming community events.
Understanding of proper credit, payment, and cash-handling procedures.
Highly organized with strong attention to detail.
Outgoing, positive energy with the ability to stay calm, focused, and solution-oriented under pressure.
Natural relationship-builder with an interest in soft sales, upselling when appropriate, and recognizing leads.
Ability to lift up to 50 lbs when assisting guests with luggage.
Flexible availability including mornings, evenings, weekends, and holidays (night audit training available).
Comfort with front-office systems and learning new technology.
Professional telephone etiquette.
Ability to follow safety, emergency, and security protocols.
Ability to pass a post-offer background check and drug screening.

Pay: $15.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have any schedule restrictions?
Are you available for 2nd shift as needed?
Are you comfortable politely but firmly enforcing hotel policy and procedures?

Shift availability:

Night Shift (Required)

Ability to Commute:

Leland, NC 28451 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

front office guest services jobs in wilmington, nc

Guest Service Rep. (GSR) 3pm-11 OR Night Audit (11pm-7am)

Front Desk Agent

Front Desk Clerk

Hotel Front Desk Agent

Part- Time Receptionist/Administrative Assistant

Front Receptionist - Land Rover Cape Fear

Front Desk Clerk- Holiday Inn Express-University Center

Hotel Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent at the Hampton Inn University Area

Front Desk night audit

Front Desk Agent

CUSTOMER SERVICE REPRESENTATIVE- FULL-TIME

Night Auditor

Front Desk Supervisor

Hotel Front Desk Agent

Front Desk Attendant

Front Desk Associate

Front Desk Supervisor | ARRIVE Wilmington

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