Top 11 Hotel general manager luxury Jobs in Wilmington De

Guest Service Manager
Marriott International, Inc —Philadelphia, PA
- $28.85 - $37.50 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Managing Director | The Quoin Hotel | Wilmington, DE
PM Hospitality Strategies, Inc. —Wilmington, DE
- Weekends as needed
- 7 years
- Data analysis skills
- Hotel
Quick Apply
1d
Front Desk Supervisor
Rittenhouse Hotel —Philadelphia, PA
- Weekends as needed
- Research
- Mid-level
- Residential
Food and Beverage Operations Manager
Marriott International, Inc —Philadelphia, PA
- $75,000 - $92,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Sky High Assistant Restaurant Manager
Four Seasons —Philadelphia, PA
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Health insurance
- Dental insurance
Restaurant General Manager
D.C. Global Talent Inc. —Philadelphia, PA
- $105,000 a year
- Full-time
- 6 years
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Assistant Food and Beverage Operations Manager
Marriott International, Inc —Philadelphia, PA
- $28.35 - $30.29 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Lead Concierge
SLC Property Management, LLC —Philadelphia, PA
- $26 an hour
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Director of Hotel Transitions & New Builds
HHM Hotels (Philadelphia Corporate) —Philadelphia, PA
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Wellness program
- Commuter assistance
4d
Director of Banquets and Culinary Experience
PM Hospitality Strategies, Inc. —Wilmington, DE
- 5 years
- Hotel
- Senior level
Quick Apply
4d
Event venue Ex Chef
FTK Hospitality Philadelphia —Philadelphia, PA
- $80,000 - $95,000 a year
- Full-time
- ServSafe
- Mentoring
- Senior level
- Dental insurance
- Paid time off
Quick Apply

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Managing Director | The Quoin Hotel | Wilmington, DE
PM Hospitality Strategies, Inc. —Wilmington, DE
Safeguard The Quoin's luxury reputation and standing in the market—upholding the recognition and affiliation standards behind its MICHELIN Key and comparable…
Quick Apply
1d

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Guest Service Manager

Marriott International, Inc -
Philadelphia, PA

Apply Now

Job Details

Full-time
$28.85 - $37.50 an hour

Benefits

On-the-job training

Qualifications

Negotiation

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26060885
Job CategoryRooms & Guest Services Operations
Location1439 Chestnut St, Philadelphia, Pennsylvania, United States, 19102
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $28.85 - $37.50 per hour
Bonus Eligible: Y

JOB SUMMARY

Supports property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supporting Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Understands budgets, operating statements and payroll progress reports.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the implementation of corrective action plans to improve guest satisfaction.

Supporting Implementation Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel general manager luxury jobs in wilmington de

Guest Service Manager

Managing Director | The Quoin Hotel | Wilmington, DE

Front Desk Supervisor

Food and Beverage Operations Manager

Sky High Assistant Restaurant Manager

Restaurant General Manager

Assistant Food and Beverage Operations Manager

Lead Concierge

Director of Hotel Transitions & New Builds

Director of Banquets and Culinary Experience

Event venue Ex Chef

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