Top 55 Front office manager Jobs in Wilmington Nc

Front Office Manager
Trailborn Surf & Sound —Wrightsville Beach, NC
- $60,000 - $70,000 a year
- Extended hours
- Ability to walk for extended periods
- Mid-level
- Continuous improvement
- Paid time off
- 401(k) matching
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Front Office Specialist - Training Provided!
eyecarecenter —Wilmington, NC
- Background check
- Microsoft Outlook
- HIPAA
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4d
Receptionist
Cypress Pointe Rehabilitation Center —Wilmington, NC
- Part-time
- Skilled nursing facility
- Computer literacy
- HIPAA
- 401(k)
- Tuition reimbursement
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Director of Rooms
Schulte Hospitality Group —Wilmington, NC
- $75,000 - $85,000 a year
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
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Patient Access Coordinator
MedNorth Health Center —Wilmington, NC
- $17 - $23 an hour
- Full-time
- Dental office
- Computer literacy
- Organizational skills
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Float Patient Representative - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- Float pool
- Sales
9d
Assistant Front Office Manager
Trailborn Surf & Sound —Wrightsville Beach, NC
- $45,000 - $55,000 a year
- Extended hours
- Mid-level
- Supervising experience
- Leadership
- Paid time off
- 401(k) matching
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Front Office Guest Services Manager
Hampton Inn Wilmington —Wilmington, NC
- 8 hour shift
- Writing skills
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
12d
Patient Representative - Shipyard - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Patient Representative - OB/GYN - Midtown - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Front Office Coordinator
Pivot Physical Therapy —Wilmington, NC
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
1d
Patient Representative - 1202 - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- Inventory management
- BLS Certification
Float Patient Representative - 3147 - Part-Time
Wilmington Health PLLC —Wilmington, NC
- Part-time
- CPR Certification
- Float pool
- Inventory management
Patient Representative - Occupational Health - 1202 - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Front Office Specialist - Training Provided!
Eye Care Partners Career Opportunities —Wilmington, NC
- Background check
- Microsoft Outlook
- HIPAA
Quick Apply
4d
Patient Representative - Porter's Neck - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Patient Representative - Mayfaire Endocrinology - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
Director, Regional Operations
FastMed —Wilmington, NC
- Full-time
- Computer literacy
- Urgent Care
- Windows
Quick Apply
Patient Representative - Dermatology - Porters Neck - Full Time
Wilmington Health PLLC —Wilmington, NC
- Full-time
- CPR Certification
- OSHA
- Inventory management
HR Manager
Legends Global —Wilmington, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance

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Front Office Manager

Trailborn Surf & Sound -
Wrightsville Beach, NC

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Paid time off
401(k) matching

Qualifications

Conflict management
Front desk

Full Job Description

ABOUT OUR ROLE

We are seeking a highly motivated, experience-driven Front Office Manager who will focus equally on the guest and team member experience to join our team. The Front Office Manager oversees Front Desk Operations, Bell Services and Valet Operations, and Marketplace to ensure exceptional guest service, efficient daily operations, and alignment with company standards and core values. This role leads the front office team, manages guest experiences from arrival to departure, and works collaboratively with all resort departments to create memorable stays for guests. This position is also responsible for ensuring compliance with Marriott Bonvoy standards, loyalty recognition, and guest engagement initiatives.

ESSENTIAL

FUNCTIONS

Guest Experience

Deliver exceptional guest service and ensure a welcoming, professional environment at all times.
Recognize and engage Marriott Bonvoy members according to tier status and brand standards.
Ensure elite member benefits, welcome amenities, upgrades, and service recovery procedures are executed properly.
Resolve guest concerns, complaints, and special requests promptly and effectively.
Monitor guest satisfaction scores, online reviews, and guest feedback platforms to implement continuous improvements.
Ensure VIP arrivals, group arrivals, and special accommodations are properly coordinated.

Operations Management

Oversee daily front office operations including front desk, bell services, valet operation, marketplace operation and guest services as applicable.
Ensure accurate room assignments, rate management, and billing procedures.
Maintain knowledge of occupancy, availability, and daily resort activities.
Ensure compliance with Marriott Bonvoy brand standards, audit requirements, and loyalty program procedures.
Conduct daily stand-up meetings and communicate operational updates to the team.
Ensure compliance with company policies, safety standards, and service expectations.

Leadership & Team Development

Recruit, hire, train, coach, and develop front office team members.
Train team members on all required systems, guest engagement, upselling techniques, and Marriott Bonvoy requirements.
Create employee schedules based on business demands and labor budgets.
Conduct performance evaluations and provide ongoing feedback and recognition.
Foster a positive, collaborative, and accountable team culture.
Support employee engagement and reinforce company core values.

Financial Responsibilities

Monitor labor costs and departmental expenses.
Assist with budgeting, forecasting, and payroll review.
Ensure accurate cash handling, audits, and financial reporting procedures.
Maximize revenue opportunities through room upsells, add on opportunities and other ancillary departments.

Collaboration

Partner closely with housekeeping, engineering, food & beverage, and reservations teams to ensure seamless guest experiences.
Communicate operational needs and guest expectations across departments.
Participate in manager-on-duty coverage as assigned.

QUALIFICATIONS

Minimum Qualifications:

Minimum 3–5 years of progressive hospitality front office experience, preferably in a resort or lifestyle hotel.
Experience working with Marriott Bonvoy standards and guest recognition programs preferred.
Strong leadership, communication, and conflict-resolution skills.
Ability to work flexible schedules including evenings, weekends, and holidays.
Strong organizational skills and attention to detail.
Ability to multitask and thrive in a fast-paced hospitality environment.

Preferred Qualifications:

Luxury, lifestyle, or resort experience preferred.
Experience working with Marriott Brand/Marriott Bonvoy standards and guest recognition programs preferred.
Experience with Opera PMS systems.
Experience with HotSOS/Relay communication systems.
Knowledge of revenue management and guest satisfaction platforms.

Basic Competencies:

Leadership
Guest Service Excellence
Brand Standards Compliance
Communication
Problem Solving
Team Collaboration
Accountability
Professionalism
Adaptability

PHYSICAL

REQUIREMENTS

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to work indoors and outdoors in varying weather conditions as needed.

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

Dental (with company contribution)

Eligible

Vision (with company contribution)

Eligible

Paid Time Off

Eligible

401(k) (with company match)

Eligible

Sick Time

Eligible

Employee Dining Discounts

Eligible

Employee Marketplace Discounts

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$60,000 - $70,000

JOB STATUS

Full Time

FLSA

Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

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Refine Your Search

front office manager jobs in wilmington nc

Front Office Manager

Front Office Specialist - Training Provided!

Receptionist

Director of Rooms

Patient Access Coordinator

Float Patient Representative - Full Time

Assistant Front Office Manager

Front Office Guest Services Manager

Patient Representative - Shipyard - Full Time

Patient Representative - OB/GYN - Midtown - Full Time

Front Office Coordinator

Patient Representative - 1202 - Full Time

Float Patient Representative - 3147 - Part-Time

Patient Representative - Occupational Health - 1202 - Full Time

Front Office Specialist - Training Provided!

Patient Representative - Porter's Neck - Full Time

Patient Representative - Mayfaire Endocrinology - Full Time

Director, Regional Operations

Patient Representative - Dermatology - Porters Neck - Full Time

HR Manager

I want to receive the latest job alert for front office manager in wilmington nc

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