Top 37 Guest service representative Jobs in Wilmington Nc

Guest Service Rep. (GSR) 3pm-11 OR Night Audit (11pm-7am)
Best Western Plus Westgate Inn & Suites —Leland, NC
- $15 an hour
- Part-time
- Bilingual
- Background check
- Management
- Health insurance
- Dental insurance
Quick Apply
MEMBERSHIP DESK REPRESENTATIVE
YMCA of Southeastern North Carolina —Wilmington, NC
- $13.72 - $17.15 an hour
- Part-time
- Computer literacy
- First Aid Certification
- Entry level
- Retirement plan
Guest Service Representative
Schulte Hospitality Group —Wilmington, NC
- $16 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
14d
Guest Service Representative (Rotating Shifts FT & PT)
Hampton Inn Wilmington —Wilmington, NC
- 8 hour shift
- Writing skills
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Hotel Night Auditor / Guest Services Representative
CMC Hotels —Wilmington, NC
- Full-time
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- Disability insurance
Guest Service Representative
Courtyard Wilmington/Wrightsville Beach —Wilmington, NC
- $13 - $15 an hour
- Part-time
- Bilingual
- Merchandising
- Supervising experience
- Flexible schedule
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE- FULL-TIME
Aero Centers —Wilmington, NC
- $18 an hour
- Weekends as needed
- Writing skills
- Basic math
- Pass drug screening
- Disability insurance
- Health insurance
Guest Service Representative-TownePlace Suites Wilmington
CMC Hotels —Wilmington, NC
- Online Application
- Background check
- Reliable transportation
- Communication skills
- Paid holidays
- Disability insurance
Guest Service Representative
Nothing Bundt Cakes #222 —Wilmington, NC
- $10 - $13 an hour
- Part-time
- Bakery
- 16+ years old
- Computer skills
Quick Apply
Front Desk Clerk
Meyer Jabara Hotels —Wilmington, NC
- Full-time
- English
- Hotel
- Accounting
Quick Apply
Transportation Customer Service Representative - FT
Bald Head Island Transportation, Inc. —Southport, NC
- Full-time
- Microsoft Excel
- Office
- Administrative experience
Customer Service Representative
Crunch Fitness - JFF North America —Wilmington, NC
- $10 - $15 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Employee discount
- Gym membership
Quick Apply
13d
Guest Services Representative - Oak Island Accommodations
Oak Island Accommodations —Oak Island, NC
- Hotel
- Organizational skills
- Communication skills
Support Associate- Seasonal
Altar'd State —Wilmington, NC
- Part-time
- 18 years or older
- Inventory management
- Merchandising
- 401(k) matching
- Opportunities for advancement
Breakfast Hostperson
HAMPTON INN & SUITES - CAROLINA BEACH —Carolina Beach, NC
- $14 - $15 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- 401(k) matching
Quick Apply
Front Desk/Night Auditor
Wingate by Wyndham —Southport, NC
- $13 - $15 an hour
- Weekends as needed
- Basic math
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Dog Daycare Service Lead- Scotts Hill
Pawville —Wilmington, NC
- Full-time
- Management
- Mid-level
- High school diploma or GED
Quick Apply
Han-Dee Hugo's #32-Store Cashier-Clerk
SAMPSON-BLADEN OIL COMPANY INCORPORATED —Wilmington, NC
- $11.50 - $12.00 an hour
- Part-time
- 18 years or older
- Inventory management
- Fast casual restaurant
- Profit sharing
- Health insurance
Quick Apply
Han-Dee Hugo's #27-Store Cashier-Clerk
SAMPSON-BLADEN OIL COMPANY INCORPORATED —Wilmington, NC
- $11.50 - $12.00 an hour
- Part-time
- 18 years or older
- Inventory management
- Fast casual restaurant
- Profit sharing
- Health insurance
Quick Apply
Han-Dee Hugo's #35-Store Cashier-Clerk
SAMPSON-BLADEN OIL COMPANY INCORPORATED —Wilmington, NC
- $11.50 - $12.00 an hour
- Part-time
- 18 years or older
- Inventory management
- Ability to lift 50 pounds
- Profit sharing
- Health insurance
Quick Apply

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guest service representative jobs near wilmington nc

Guest Service Rep. (GSR) 3pm-11 OR Night Audit (11pm-7am)

Best Western Plus Westgate Inn & Suites -
Leland, NC

Quick Apply

Job Details

Part-time | Full-time
$15 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Bilingual
Management
Customer service
Hotel and accommodations guest luggage handling
Microsoft Office
High school diploma or GED
Organizational skills
Front desk
Phone etiquette
Hotel experience
Time management

Full Job Description

Guest Services Representative (2nd Shift)

Flexible Schedule | Sales-Minded Service | Confident, Guest-Focused Communicator

We’re seeking a Guest Services Representative who brings heart, clarity, and initiative to the front desk. This role requires flexible availability for 2nd shift (3pm-11pm). If you're energized by helping people, tuned in to guest needs before they’re spoken, and able to stay calm and capable in any scenario, this might be your next home base.

Position Overview

As a Guest Services Representative, you are the ambassador of the hotel and the first impression guests receive. You’ll guide travelers through every step of their stay with warmth and precision, acting as a key connection point between the guest, our team, and our brand. Because the front desk receives a high volume of inquiries, you will also play a meaningful role in our sales culture by recognizing potential leads, identifying opportunities, and confidently promoting the services and amenities that elevate the guest experience.

This position blends hospitality, communication, and soft sales—approached through relationship-building rather than pressure.

Key Responsibilities

Maintain accurate inventories of vacancies, reservations, and room assignments.
Handle same-day and future reservations; understand and follow all cancellation procedures.
Master our room types, room locations, and rate structure to support both service and sales opportunities.
Register guests, assign rooms, and fulfill special requests with efficiency and genuine hospitality.
Identify guest needs, opportunities, or patterns that may align with group bookings, long-term stays, or corporate accounts; communicate these leads to management.
Communicate room status updates to Housekeeping; coordinate early arrivals, late checkouts, and special accommodations.
Partner with Maintenance to ensure timely completion of guestroom work orders.
Maintain awareness of daily hotel events, meetings, and local happenings to enhance guest support and engagement.
Use skilled de-escalation techniques and sound judgment to resolve concerns with poise and professionalism.
Process check-outs and handle monetary transactions with accuracy and compliance.
Protect guest confidentiality at all times.
Maintain a polished, professional appearance and uplifting presence.
Cross-train in additional hotel roles including Night Audit, Breakfast, and Bar as needed.
Provide directions, recommendations, and local knowledge with confidence and enthusiasm.
Maintain consistent communication between shifts and departments using email, the front-desk logbook, and daily shift summaries.
Perform other duties as needed to support smooth operations and exceptional guest care.

Qualifications

Previous hotel front desk experience preferred but not required.
High school diploma or equivalent required.
Strong communication skills and a warm, professional demeanor.
Familiarity with the local area and upcoming community events.
Understanding of proper credit, payment, and cash-handling procedures.
Highly organized with strong attention to detail.
Outgoing, positive energy with the ability to stay calm, focused, and solution-oriented under pressure.
Natural relationship-builder with an interest in soft sales, upselling when appropriate, and recognizing leads.
Ability to lift up to 50 lbs when assisting guests with luggage.
Flexible availability including mornings, evenings, weekends, and holidays (night audit training available).
Comfort with front-office systems and learning new technology.
Professional telephone etiquette.
Ability to follow safety, emergency, and security protocols.
Ability to pass a post-offer background check and drug screening.

Pay: $15.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have any schedule restrictions?
Are you available for 2nd shift as needed?
Are you comfortable politely but firmly enforcing hotel policy and procedures?

Shift availability:

Night Shift (Required)

Ability to Commute:

Leland, NC 28451 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest service representative jobs in wilmington nc

Guest Service Rep. (GSR) 3pm-11 OR Night Audit (11pm-7am)

MEMBERSHIP DESK REPRESENTATIVE

Guest Service Representative

Guest Service Representative (Rotating Shifts FT & PT)

Hotel Night Auditor / Guest Services Representative

Guest Service Representative

CUSTOMER SERVICE REPRESENTATIVE- FULL-TIME

Guest Service Representative-TownePlace Suites Wilmington

Guest Service Representative

Front Desk Clerk

Transportation Customer Service Representative - FT

Customer Service Representative

Guest Services Representative - Oak Island Accommodations

Support Associate- Seasonal

Breakfast Hostperson

Front Desk/Night Auditor

Dog Daycare Service Lead- Scotts Hill

Han-Dee Hugo's #32-Store Cashier-Clerk

Han-Dee Hugo's #27-Store Cashier-Clerk

Han-Dee Hugo's #35-Store Cashier-Clerk

I want to receive the latest job alert for guest service representative in wilmington nc

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