Loveland Housing Authority is hiring a Technology Support Specialist who plays a critical role in delivering seamless technological experiences across the organization. Serving as the primary point of contact for end-user support, this proactive and customer-focused professional ensures employees have the tools, access, training, and technical assistance needed to perform their roles effectively and support LHA’s mission. This is a non-exempt, onsite position.
At Loveland Housing Authority (LHA), our world-class culture is shaped by dedicated team members who share a commitment to professional excellence and collective success. Our purpose is simple: to put people at the center of every relationship. Our values guide how we serve our residents, collaborate with community partners, and support one another. To remain customer-focused and mission-driven, we encourage innovation, entrepreneurial thinking, collaboration, and accountability across all levels of the organization.
LHA is proud to be a family-friendly employer that fosters an open, honest, diverse, and inclusive environment. Our people first approach creates a culture rooted in trust, respect, and integrity — defining who we are and how we work. If this sounds like you, Loveland Housing Authority is looking for you!
Loveland Housing Authority offers:
- Salary range of $52,000 to $63,800 annually
- Generous PTO and all Federal holidays
- Paid Volunteer Day(s)
- Medical coverage for employees and families with substantial employer-paid contributions
- Dental and Vision coverage
- Life insurance
- Short-term and long-term disability
- Employee Assistance Program (EAP)
- 457(b) with a 5% company contribution and 100% vesting immediately
Join a team where your contributions matter — to the organization, to the community, and to the people we serve. See job description for specific qualifications. Candidates should submit their resume by Thursday, July 2nd 2026, at 4:00 p.m.
Job Description:
Essential Job Duties/Responsibilities:
Technical Support & Troubleshooting
- Provide first-line support via in-person, phone, and e-mail.
- Diagnose and resolve hardware, software, and connectivity issues in Windows environments.
- Set up and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
Application & System Support
- Support LHA corporate applications including Yardi and Microsoft 365.
- Manage account provisioning, access control, and hardware setup for onboarding/offboarding.
- Assist with software updates, license renewals, and basic training for end users.
Asset & Vendor Management
- Maintain inventory of technology assets and oversee hardware lifecycle (procurement, deployment, repair, decommissioning).
- Coordinate with external vendors for escalations, repairs, replacements, and licensing.
Documentation & Process Improvement
- Create, maintain, and update technology support documentation, FAQs, and troubleshooting guides.
- Ensure timely resolution of end user support issues in line with service expectations.
- Identify and implement process improvements to enhance efficiency and user experience.
Team & Stakeholder Collaboration
- Collaborate with managers to understand departmental needs, to better prepare end users to perform their duties effectively.
- Cultivate positive and productive partnerships with internal colleagues by facilitating open communication, aligning goals, and promoting a culture of mutual support to drive organizational success.
- Collaborate with Operations Director and System Administrator on upgrades, process improvements, training initiatives, and strategic technology planning.
- Lead the internal e-support group including meetings, workflows, projects, etc.
Provides flexible support by taking on supplementary tasks that contribute to team success and organizational goals.
Supervisory Duties:
None
Knowledge, Skills, and Abilities:
Technical Skills
- Proficiency in Windows environments and Microsoft 365 suite.
- Familiarity with networking concepts (Wi-Fi, DNS, VPN).
- Experience with ticketing systems (preferred).
- Certifications (CompTIA A+, Microsoft Fundamentals) are preferred.
Soft Skills
- Strong problem-solving and multitasking abilities.
- Excellent communication and customer service.
- Ability to work independently in a fast-paced environment.
Organizational Values (required for all positions):
Integrity, Accountability, Community Focus, Respect
Job Specific Competencies:
Active Listening, Organizational Skills, Responsiveness, Attention to Detail, Positive Attitude, Teamwork, Collaboration, Professionalism, Technical Proficiency, Innovation, Problem Solving Skills, Trust
Education and/or Experience Required/Preferred:
- Bachelor’s degree in computer science, information technology, management information systems, or a related field required.
- Certifications including CompTIAA+ and/or Microsoft Fundamentals preferred.
- Minimum of three (3) years’ experience in an end user support or help desk role.
- Equivalent combination of education and experience may be considered.
Driver’s License and Background Check:
- Must possess and maintain a valid Colorado Driver’s License with acceptable driving record (no major violations within the past three years) and be insured through Loveland Housing Authority insurance carriers.
- Employment is contingent upon successful completion of criminal history and motor vehicle background check.
Working Environment
Work is generally performed in an office environment that may require sitting for extended periods of time, repetitive keyboard motion, reaching, bending, and kneeling. Light physical effort may be required by moving and positioning objects up to 20 pounds occasionally and/or 10 pounds frequently. Occasionally work may be performed in the field, which may include navigating properties and inclement weather. Work is generally completed during normal office hours but may occasionally include evenings and weekends.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role.
Job Type: Full-time
Pay: $52,000.00 - $63,800.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
License/Certification:
Work Location: In person
