Job Summary
This position is responsible for the day-to-day operation of clinic activities. The Site Supervisor will oversee administrative and clinical support staff, coordinate patient flow, ensure regulatory compliance, and resolve on-site issues to maintain a high standard of patient care. Responsibilities also include assisting with hiring, evaluating staff, maintaining schedules and assigning daily work. This position will also provide direct patient care and back-up coverage as needed, facilitate provider/patient interaction, and represent the clinic in organizational projects and committees and community events.
Essential Job Functions
Job functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Job functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.
- Supervise clinic operations in accordance with the organization's policies and applicable laws.
- Responsibilities include assistance with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Coordinates team-based care to provide health services to individuals through effective partnerships with patients, their caregivers/families, community resources, and their physician. Facilitates a “shared goal model” within and across settings to achieve coordinated high-quality care that is patient and family centered.
- Assist with providing a strategic approach to detect early and manage effectively the chronically ill patient population.
- Participate in all Care Coordination related to Clinic Patients. Participate in all training and meeting activities.
- Provides safe and therapeutic anticoagulation instruction and patient education.
- Supervise staff to ensure that all health care practices follow legal and ethical regulations and clinic policies.
- Maintain appropriate daily staff schedule. Obtain coverage for sick call and planned absences.
- Ensure efficient patient flow and proper scheduling, and adjust assignments as needed.
- Carries out orientation and in-service programs; and other staff development activities for clinical and support staff.
- Supervises the performance of assigned staff including coaching, corrective action, and recognition.
- Processes payroll for clinic staff as assigned.
- Prepares agenda and leads monthly staff meetings to identify and resolve problems and to disseminate information.
- Communicate directly with the Chief Nursing Officer or designee regarding staff performance, clinic function, and quality of care on a regular basis.
- Ensure safe compliance with clinic safety and infection control policies and procedures and compliance with Federal, State, and local laws and regulations.
- Oversee staff assignments regarding clinic stocking, cleanliness, and creating an organized and safe work environment.
- Serve as a clinical resource and professional role model for all staff.
- Oversees clinic inventory and requisition of supplies and equipment.
- Provides direct or indirect patient care services, including, but not limited to, the administration of medications and therapeutic agents necessary to implement a treatment, disease prevention or rehabilitative regimen ordered by physician.
- Serves as support to other clinic as needed including but not limited to front desk coverage, lab draws, rooming patients, assisting with shots, etc.
- Consult with providers on disposition of walk-in patients as needed.
- Assist providers with emergency medical incidents.
- Serves as a strong patient advocate and provides direct patient or community education as necessary.
- Assists with provider referrals to outside consultants and referral sources.
- Ensures proper dispensing and secure storage of medications.
- Assists with and follows RN refill protocols.
- Performs procedures, tests, and treatments when needed.
- Respond to patient and/or staff complaints regarding clinic services.
- Carries out clinic policy and procedures and assists with revisions of same.
- Sets up MAW training for clinic staff, provides training and works on MAW reports required for clinics.
- Participates in ongoing quality assessment and improvement activities as assigned, documents information enabling data collection and root cause analysis needed to identify opportunities for improvement.
- May participate in committees and task forces.
- Represents the clinic in community health activities and events.
- Support the Mission, Vision, Values of MMHC.
- Pursues programs of continuing education consistent with requirements of Minnesota Board of Nursing.
- Participates in educational conferences and in-services, and maintains professional knowledge and skills related to the areas of responsibility.
- Understands, accepts, and abides by the code of professional nurses.
Note: This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position may be directed to perform job-related tasks other than those specifically presented in this job description.
Minimum Qualifications
- Associate's degree (A. A.) or equivalent from an accredited school of nursing, BSN preferred.
- Minimum three years of experience in primary care clinic setting.
- Previous experience in caring for chronic disease patients required.
Knowledge, Skills & Abilities (KSAs)
- Demonstrates qualities of leadership and sound judgment
- Knowledge and skill in the technical areas of nursing practice
- Demonstrates ability to apply the nursing process to all areas of practice
- Effective time management, prioritization, and problem-solving skills.
- Flexibility to change, adapt to new or unusual situations.
- Ability to work well under pressure using diplomacy and tact.
- Promotion of a positive image of the clinic and hospital.
- Ability to plan, assign, supervise and evaluate the work of assigned staff in a manner conductive to full performance and high morale.
- Basic phlebotomy skills.
- Ability to work independently and meet the demands of a CAH/rural hospital environment.
- Skilled at incorporating AIDET into professional practice
- Understands role in patient confidentiality and must protect patient information from unauthorized access, use, or disclosure as defined by HIPAA
- Ability to respond quickly and decisively to emergency situations and participate in shelter- in- place and disaster response protocols
- Ability to work with interdisciplinary teams, communicating effectively with patients, families, and healthcare providers
- Ability to demonstrate the knowledge and skills essential for providing care to specific patient populations
- Ability to lift, move, and position patients and equipment
Preferred Qualifications
- Supervisory and Triage experience preferred.
- Thorough knowledge of the principles and practices of primary care nursing or community health settings preferred.
- Previous experience with mobilizing community resources, navigating patients through the healthcare continuum, and working with disparate populations preferred.
- Previous experience in a rural, community hospital/clinic setting.
- Knowledge of CAH-specific regulations and rural health challenges.
Licenses & Certifications
- Maintains license as RN in the state of Minnesota.
- Maintains current AED/CPR certification.
Computer Skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook), secure messaging applications, and collaborative tools (e.g.) Microsoft Teams, Google Workspace. Proficient with Paycom and other Information Systems applicable to position. Ability to thoroughly document clinical services, maintain accurate patient records, and effectively utilize electronic health record (EHR) systems i.e. EPIC.
Reasoning & Critical Thinking
Apply logical problem-solving and decision-making skills in complex situations. Make sound decisions in real time, often under pressure (early warning signs, inconsistencies, potential complications) using critical thinking. Analyzing patient data, identifying issues, and making sound clinical judgements. Developing effective solutions to patient problems and adapting to changing situations. Able to work independently with limited supervision.
Language & Communication Skills
Adapt tone, style, and messaging for diverse audiences and contexts. Ability to write high quality drafts, proposals, reports, and presentations. Ability to effectively present information in one-on-one meetings as well as small and larger groups, i.e. employees, customers, vendors, community organizations, etc. Collaborate across departments to relay messages and coordinate care smoothly.
Mathematics & Analytical Abilities
Ability to accurately perform basic mathematical calculations in all units of measure using whole numbers, common fractions, percentages, ratios, and proportions to practical situations and in analysis of quality assurance data. Ability to understand bar graphs and other visual representations of data. Accurately record and interpret clinical measurements. Use EMR systems and care documentation tools to analyze data trends and support treatment.
Standards of Employment
- Understand and adhere to MMHC’s compliance standards as outlined in MMHC’s Compliance Program.
- Attend all mandatory education programs and demonstrate proficiency related to general safety and regulatory compliance.
- Attend all department-specific training, and demonstrate proficiency related to safety and job-related hazards.
- Understand and follow MMHC procedures for exposure control / blood borne and airborne pathogens.
- Comply with all relevant MMHC policies, procedures, guidelines, and all other regulatory standards and requirements.
- Attire is neat, clean, appropriate for the work environment and in accordance with MMHC policy.
- Wear proper identification while on duty.
- Maintain confidentiality of all MMHC and patient information at all times.
- Report to work on time and maintain defined standards for attendance.
- Attend mandatory meetings.
- Able to perform essential job duties that meet job performance expectations and organizational standards while upholding MMHC mission and values.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move (push/pull) up to 25 pounds and occasionally lift and/or move up to 35 pounds. Lifting/and or moving of more than 35 pounds shall require the use of an assistive device or team member assist. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to meet physical demands of rural hospital/clinic work, including during emergency situations and/or disaster protocols.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; needles or sharps; the challenges of variable hours, shifting resources and work situations inherent in CAH/rural settings; Hazards and/or Biohazard Medications; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electric shock and radiation; bloodborne pathogens and exposed to latex. The noise level in the work environment is usually moderate.
