Top 10 Help desk services analyst Jobs in Winston Salem, Nc

Help Desk Services Analyst
City of Greensboro, NC —Greensboro, NC
- $54,102 - $96,814 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
8d
HRIS & Payroll Analyst
CAMCO MANUFACTURING LLC —Greensboro, NC
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
10d
Level 2 Service Desk Engineer
NOCDOC —Winston-Salem, NC
- Overtime
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
2d
Level 2 NOC Engineer
NOCDOC —Winston-Salem, NC
- Overtime
- Hybrid work
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
2d
Team Lead - Business Control
Volvo Group —Greensboro, NC
- $96,000 - $118,000 a year
- Office
- Finance
- SQL
- Health insurance
- Dental insurance
11d

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Help Desk Services Analyst

City of Greensboro, NC -
Greensboro, NC

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Job Details

Full-time
$54,102 - $96,814 a year
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
Opportunities for advancement

Qualifications

Desktop computer repair
Laptop (troubleshooting support)
Hardware maintenance
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Associate's degree
Peripheral hardware support

Full Job Description

Description

Launch Your IT Career Supporting Technology That Protects Our Community

Help Desk Services Analyst | Keep Public Safety Connected Through Technology

Estimated Hiring Salary Range: $54,102 - $71,187 Full Salary Range: $54,102 - $96,614 Competitive salary commensurate with qualifications and experience.

Benefits:

We offer an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule: Monday-Friday; 8:00 am-5:00 pm.

This position operates in a 24/7 public safety environment and requires participation in a rotating on-call schedule to provide technical support outside normal business hours as needed.

Be the Technology Lifeline Behind Public Safety Operations

Provide critical technical support that keeps first responders, emergency personnel, and public safety teams connected. As a Help Desk Services Analyst professional, you will troubleshoot technology challenges, support mission-critical systems, and ensure users have the tools needed to serve the community.

Benefits Statement:

The City offers a comprehensive benefits package designed to support employees and their families, including:

Medical, dental, and vision insurance options
Retirement benefits and pension opportunities
Paid holidays, vacation, and sick leave
Career development and advancement opportunities
Tuition assistance and professional development opportunities
Employee wellness programs and discounts

Are you passionate about technology, problem-solving, and helping others succeed? Join a team that provides essential technical support to public safety operations. The Help Desk Services Analyst role delivers frontline technology assistance to more than 1,100 users, ensuring employees have reliable access to the systems and equipment needed to protect and serve the community.

This position provides hands-on support for workstations, laptops, cellular devices, peripherals, and specialized public safety technology platforms. Must have the ability to diagnose and resolve technical issues independently; have strong communication and customer service skills. Must demonstrate the ability to quickly learn and adapt to specialized software platforms and have the physical capability to lift and maneuver equipment weighing up to approximately 50 pounds. If you enjoy troubleshooting, learning new technology, and making a direct impact through exceptional customer service, this opportunity is for you.

Why You’ll Love Working With Us:

When you join our Public Safety IT team, you become part of a mission-driven organization where technology plays a vital role in protecting lives and supporting community services.

You will have the opportunity to:

Support technology systems used by public safety professionals
Solve unique technical challenges in a fast-paced environment
Work with a collaborative team of technology professionals
Expand your technical skills through hands-on experience
Build a rewarding career supporting essential public services
Grow professionally through training and advancement opportunities

About the Role:

The Help Desk Services Analyst position provides technical support to users supported by Public Safety IT. This role serves as a primary point of contact for technology-related issues through the Help Desk application, walk-in support, telephone, and email.

Key responsibilities include:

Provide Help Desk support for more than 1,100 users
Troubleshoot hardware, software, and connectivity issues
Install, configure, maintain, and deploy computers, laptops, mobile devices, and peripherals
Diagnose and resolve complex technical problems involving hardware and software
Support Microsoft Windows operating systems and Microsoft Office applications
Assist users with technology-related questions and provide exceptional customer service
Maintain accurate documentation of support requests and resolutions
Learn and support specialized public safety software platforms
Participate in a rotating 24/7 on-call support schedule
Collaborate with team members to improve service delivery and technology support processes

Ideal Candidate Profile:

The successful candidate is a dependable technology professional who enjoys helping others and thrives in a fast-paced environment. They demonstrate:

Strong work ethic and reliability
Ability to adapt quickly to changing technology
Excellent problem-solving skills
A customer-focused approach to technical support
Ability to communicate professionally with employees at all levels
Team-oriented mindset and willingness to collaborate
Curiosity and motivation to continuously learn

Potential Career Path:

The Help Desk Services Analyst role provides a strong foundation for advancement within Public Safety Technology. Career growth opportunities may include:

Senior Help Desk Analyst? IT Support Specialist? Systems Administrator? Application Support Analyst? IT Supervisor? Technology Manager

Employees are encouraged to pursue professional certifications, expand technical knowledge, and develop skills for future advancement opportunities.

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.

Qualifications

What You Bring:

Minimum Qualifications:

Associate’s Degree with 1-3 years of technical support experience working in a Help Desk environment
Experience troubleshooting computer hardware, software, and peripheral devices
Experience with Microsoft Office i.e. Word, Excel, Outlook, PowerPoint, etc.

Preferred Qualifications:

CompTIA A+ Certification(highly preferred)
Two or more years of Help Desk or technical support experience
Experience installing, configuring, and deploying computer equipment
Experience supporting enterprise technology environments
Experience working in a structured, mission-focused, or public safety environment
Experience with troubleshooting mobile devices, printers, and network-connected equipment

Ready to Lead?

Join a team where your technical expertise directly supports the technology infrastructure behind public safety operations. Apply today and become part of a mission-driven organization committed to innovation, service, and protecting the community.

Apply Now

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help desk services analyst jobs in winston salem, nc

Help Desk Services Analyst

HRIS & Payroll Analyst

Level 2 Service Desk Engineer

Level 2 NOC Engineer

Team Lead - Business Control

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