At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all, demonstrating our Heart At Work behaviors, and setting the bar for the pharmacy team.
As a DSP, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. You will work within the district to cover pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you are accountable for supporting the management, oversight, and operation of the pharmacy and pharmacy team.
The DSP’s responsibilities include, but are not limited to:
- Living our purpose of “Bringing our Heart to Every Moment of Your Health” by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
- Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap
- Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—WeCARE workflow procedures and utilizing the safety guardrails at every workstation
- Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
- Contributing to positive patient experiences by Helping with Heart and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
- Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize
- Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
- Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
- Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
- Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey
- Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues
Primary Job Duties & Responsibilities:
1. Prescription Fulfillment and Inventory Management - Estimated % of Time - 40%
- Helps support safe, accurate, and efficient prescription fulfillment by following—and directing the pharmacy team in all pharmacies worked to follow—WeCARE workflow procedures at every workstation
- Executes required quality assurance procedures and corresponding responsibility, including verification, DUR, and patient safety event recovery, and reporting obligations; works verification queue following current workflow best practices to ensure prioritization of the most urgent prescriptions while balancing home store and community work, where applicable
- Proactively steps into other workstations (pick-up, drive-thru, drop-off, production) to support patients, the team, and the effective progress of workflow in all pharmacies worked during each bench shift as called for by the digital workstation assignment board and/or real-time business needs
- Executes, and ensures entire pharmacy team executes, all inventory expectations and best practices in all pharmacies worked during each bench shift, specifically the timely checking in and putting away of orders, cycle counts, returns to stock, StrongPak, etc.; in addition,
- Protects cold-chain product integrity by completing required temperature logs and appropriately managing temperature excursions
- Maintains oversight of controlled substances, following accurate record keeping and complying with all applicable purchase, receipt, storage, and dispensing laws and regulations which include but are not limited to ordering CIIs via CSOS, checking in controls via CFRx, and storing in a secured location at all times
- Attends to BOH of high-shrink items to ensure appropriate check-in, disposition, and dispensing practices
- Manages vaccine inventory carefully and effectively, to mitigate waste and ensure product is on-hand to meet scheduled and unscheduled patient demand
- Supports the pharmacy team in maintaining a healthy in-stock level to fulfill prescription orders, including but not limited to ordering, receiving, and classifying medications; order management may include controlled substances and PSE products
- Follows, and ensures entire pharmacy team abides by, all state Board of Pharmacy regulations, including but not limited to state-mandated ratios, state-mandated quality assurance reporting where applicable, proper filing of written and electronic prescription and invoice records, and regulatory records box compliance
- Supports access to care and helps to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Birth Control, etc.) where permissible; Empowers the pharmacy team to provide holistic care at every step in the patient care journey
2. Customer Service, Patient Care, and Immunizations- Estimated % of Time - 40%
- Positions self at pick-up and/or drive-thru (where applicable) to actively ring out patients, provide counseling, offer immunizations and other patient care services, and provide differentiated service when called for by the digital workstation assignment board and/or real-time needs of the business in all pharmacies worked during each bench shift
- Is knowledgeable and engaging when talking to patients about our digital and loyalty offerings; welcomes and encourages patients to add front store products to their pharmacy order at pick-up; leads by example and coaches the pharmacy team to do the same
- Ensures the pharmacy team is calling the front store for register back-up (as allowed by state Board of Pharmacy guidelines) when patient lines get long; exercises judgment as to when to have pharmacy team members and then front store colleagues open additional pharmacy registers to keep patients moving
- Engages with prescribers and insurance representatives, and/or supports the pharmacy team in doing so, to resolve barriers to patient care, including prior authorization, formulary changes, copay concerns, etc.
- Ensures the pharmacy team is answering the phone and/or returning patient phone calls in a prompt and timely manner; answers the phone personally when best-positioned to do so by workflow needs
- Delivers counseling to patients and caregivers on key elements of pharmaceutical therapy, matters that in the pharmacist's professional judgment are significant, and specific points pertaining to unique patient circumstances, as directed by workflow, register prompts, and/or state regulations.
- Executes, and ensures pharmacy team executes in all pharmacies worked during each bench shift, all patient care at pick-up prompts and offers, as well as all patient care outreach and burst calls as directed by Patient Care Central
- Offers relevant immunizations at the register and by phone to keep patients healthy; ensures pharmacy team does the same
- Delivers immunizations by appointment and when requested by walk-ins; follows all immunization program policies and procedures to ensure patient comfort, safety, and privacy during each step of the immunization process; supervises any Tech Immunizers actively vaccinating during the shift to promote safe and appropriate technique
3. Pharmacy Team Leadership and Management - 20%
- Assumes responsibility for the direct supervision, control, maintenance, and security of the pharmacy, and management of the pharmacy team, when serving as the primary pharmacist-on-duty
- Quarterbacks the pharmacy team in all pharmacies worked during each bench shift: leads colleagues to align on the top priorities for the shift and ensures all required work is delegated, followed up on, and completed on time; directs colleagues to rotate and/or change tasks throughout the shift as required
- Observes the pharmacy team in workflow and at the register to ensure all regulations, guidelines, best practices, SOPs, and company standards are followed; provides in-the-moment feedback and coaching when needed
- Ensures pharmacy team members are starting and ending shifts promptly as scheduled to keep payroll in line with demand; ensures pharmacy team members are taking all meal and rest breaks as required by company policy and state law
- Documents appropriately any pharmacy team member callout or no-show; works with pharmacy team to identify and implement coverage; escalates emergent staffing issues to peers (including Store Manager) and/or leaders to identify adequate coverage to support operations
- Completes required end-of-shift checklist(s) to provide feedback and insight to the next bench Pharmacist
- Contributes to a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; builds psychological safety by opening the door for feedback and taking relevant action
- Actively builds operational acumen by reviewing reporting to derive insights and improve pharmacy performance in partnership with the PM and Rx DL
Education:
Bachelor Degree - Required
Doctorate - Preferred
Other License(s): Active Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state - required
Prior Relevant Work Experience:
1 to 3 years - preferred
3 to 5 years - preferred
Essential Qualifications, Essential Functions & Preferred Qualifications:
Essential Qualifications and Functions: The minimum knowledge, skills, and abilities (KSAs) which are absolutely required to successfully perform the job. Be sure to include any required physical attributes of the job. Ensure language “regarding regular and predictable attendance” is an essential function of each job. Essential requirements should also include “any additional tasks as directed by supervisor or manager” e.g., travel requirements, etc.
Essential Qualifications/Functions:
- Active Pharmacist License in the state where the Store is located
- Active National Provider Identifier (NPI)
- Not on the DEA Excluded Parties list
- Ability to travel within a reasonable radius to support market staffing as business needs require
- Regular and predictable attendance, including nights and weekends
- Ability to complete required training within designated timeframe
- Attention and Focus:
- Ability to concentrate on a task over a period of time
- Ability to pivot quickly from one task to another to meet patient and business needs
- Ability to confirm prescription information and label accuracy, ensuring patient safety
- Customer Service and Team Orientation:
- Actively look for ways to help people, and do so in a friendly manner
- Notice and understand patients’ reactions, and respond appropriately
- Communication Skills:
- Use and understand verbal and written communication to interact with patients and colleagues
- Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Mathematical Reasoning:
- Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
- Problem Resolution:
- Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
- Physical Demands:
- Be mobile and remain upright for extended periods of time
- Lift, scan, and bag items
- Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
- Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
- Extend hand(s) and arm(s) multiple directions to place, move, or lift items
- Control precision; quickly adjust machines to exact positions
- Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
- Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
- Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
- Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
- Have the ability to receive detailed information through oral communication
- Any additional task as directed by Supervisor or Manager
Preferred Qualifications:
- 1-2 years of related work experience in a pharmacy, retail, medical, or customer service setting
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.
CVS Health is an equal opportunity employer. We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague Relations team at [email protected].
FSLA status - exempt
Pay: $63.00 - $74.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Store discount
- Tuition reimbursement
- Vision insurance
Education:
License/Certification:
- Licensed Pharmacist (Required)
Work Location: In person
