POSITION SUMMARY:
This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, including a residential camp, serving more than 50,000 guests annually. The Front Desk Staff is primarily responsible for ensuring the satisfaction of all guests and potential guests, both over the phone and in person, while accurately accounting for all income during assigned shifts.
OUR CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.
ESSENTIAL FUNCTIONS:
Check guests in and out of accommodations using a computer-based system.
Ensure the satisfaction of all guests and appropriately handle emergencies, problems, and concerns in a calm, professional manner.
Operate essential office equipment, including a computer, adding machine, base radio system, and telephone switchboard.
Accurately account for income during assigned shifts.
Demonstrate outstanding telephone communication and sales skills.
Work effectively in a busy office environment with frequent interruptions, distractions, and deadlines.
Lift up to 50 lbs. to a height of 36" and stand for an 8-hour shift on hard floors.
Maintain flexibility to work a rotating schedule, including night, weekend, and holiday shifts.
Provide excellent guest service both in person and over the phone.
REQUIREMENTS/QUALIFICATIONS:
High school diploma or GED equivalency required.
Ability to fluently read, write, and speak English.
Previous hotel, front desk, or related field experience preferred.
Clerical experience preferred.
Ability to perform general office cleaning and assist guests with transporting luggage.
Willingness to learn Income Audit and Night Audit responsibilities and perform those shifts as needed.
Demonstrate reliability, attention to detail, and a strong commitment to YMCA values.
All other duties as assigned.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
Uphold the YMCA of the Rockies Mission, policies, and programs.
Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Must meet acceptable criminal background check standards.
All other duties as assigned.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position functions primarily in an indoor office and lobby environment with regular interaction with guests and staff.
Requires standing and walking for extended periods (up to 8 hours per shift).
Must be able to lift, carry, or move up to 50 lbs. occasionally.
Frequent bending, reaching, and handling of office materials and guest luggage.
Must be comfortable working with computers and office equipment for prolonged periods.
Work schedule may include early mornings, evenings, weekends, and holidays.
Occasional exposure to outdoor weather conditions while assisting guests or performing related duties.
ENVIRONMENTAL SUSTAINABILITY COLLABORATION:
Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
ADDITIONAL INFORMATION:
YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/
Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.
