Top 28 Airline customer service agent Jobs in Wisconsin

PART TIME Airline Cross Utilized Agent LSE (Flight Benefits)
CRJ Aviation —La Crosse, WI
- From $15 an hour
- Part-time
- Background check
- 18 years or older
- Experience working with individuals with disabilities
- On-the-job training
- Employee assistance program
Quick Apply
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —La Crosse, WI
- $14.36 an hour
- Part-time
- 18 years or older
- English
- High school diploma or GED
- Life insurance
Lead Airport Agent - Customer Service
Envoy Air Inc. —Milwaukee, WI
- Part-time
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
4d
Group Air Agent - Dedicated
ADTRAV Travel Management —Madison, WI
- $25 - $26 an hour
- Overtime
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Airport Customer Service Agent - MSN (PT)
Unifi Aviation, LLC —Madison, WI
- $17 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Quick Apply
2d
Airport Agent - Ramp
Envoy Air Inc. —Milwaukee, WI
- $16.61 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Part Time Customer Service Agent
Envoy Air Inc. —Madison, WI
- $18.58 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Airport Customer Service Agent - ATW
Unifi Aviation, LLC —Appleton, WI
- $15 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Quick Apply
2d
Airport Curbside Concierge Check-in Agent
Metropolis Technologies —Milwaukee, WI
- $15.50 an hour
- Full-time
- Basic math
- Criminal background check
- US work authorization
- Disability insurance
- Health insurance
Admin Supervisor - ATW (PT)
Unifi Aviation, LLC —Appleton, WI
- $19 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Government Travel Consultant
ADTRAV Travel Management —Madison, WI
- $24 - $26 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Customer Services
Envoy Air Inc. —Green Bay, WI
- Weekends as needed
- Background check
- 18 years or older
- English
2d
TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
ADTRAV Travel Management —Madison, WI
- $24 - $26 an hour
- 12 hour shift
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Ramp Supervisor - MSN
Unifi Aviation, LLC —Madison, WI
- $21 an hour
- Overtime
- 18 years or older
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Airline Agent, Ramp Service
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Madison, WI
- $17 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
Airport Ramp Agent - Appleton, WI - Nights
Unifi Aviation, LLC —Appleton, WI
- $15 an hour
- Overtime
- 18 years or older
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
2d

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PART TIME Airline Cross Utilized Agent LSE (Flight Benefits)

CRJ Aviation -
La Crosse, WI

Quick Apply

Job Details

Part-time
From $15 an hour

Benefits

On-the-job training
Employee assistance program

Qualifications

Computer operation
Customer communication
Personal protective equipment (PPE) use
Outdoor work experience
Customer service
English
Ramps
High school diploma or GED
Driver's License
Attention to detail
Aviation
Computer skills

Full Job Description

Spring into action, and start a new adventure with CRJ Aviation LLC ( A Service Provider for Allegiant Airlines)

CRJ Aviation LLC is currently hiring safety concious, enthusiastic, motivated, and productive employees. If you have experience or would like to obtain experience in the aviation field, CRJ Aviation LLC has a great opportunity for you.

The Cross Utilized Agent is expected to be able to, understand, perform, rotate between the duties of a Customer Service Agent and a Ground Operations Agent and ensure that safety procedures are followed in accordance with the airport, applicable laws, rules and regulations.

The Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services. Cross Utilized Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures

The Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.

Required Skills/Abilities:

Effective communication skills, both verbal and written.

Ability to work efficiently under time constraints.

Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. Have open availability to ensure that 75% of flights are being worked according to flight schedules.

Must be well groomed and adhere to the dress code policy.

Able to attend required training.

Strong computer skills and ability to use general office equipment.

Must be highly motivated with a positive attitude.

Basic computer skills.

CRJ Aviation is a drug free workplace. Pre-employment drug test required.

Ability to pass airport background screening and receive an airport SIDA badge

Ability to work in extreme weather conditions.

Must be at least 18 years of age and possess a valid driver's license.

Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.

Must be able to pass a pre-employment background check and drug screen.

Duties/Responsibilities:

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.

Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.

Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.

Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.

Ensure compliance with FAA, TSA, airline, and airport regulations.

Enforce safety/security measures and monitor sensitive safety zones.

Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.

Complete required reports.

Meet arriving flights at baggage carousel to ensure proper handling of bags.

Monitor’s baggage carousel for unclaimed baggage.

Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.

Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services.

Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.

Provides consequential expenses to applicable customers when there is a delayed bag.

Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.

Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.

Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles.

Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.

Operate ground service equipment.

Marshal aircraft to and from gates.

Provide proper handling of baggage requiring special care.

Service aircraft lavatories.

Responsible for aircraft security searches and commissary security searches as required.

Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.

Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.

Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.

Able to communicate using a two-way radio.

Effective communication skills, both verbal and written.

Perform aircraft interior cleaning as required.

Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.

Inventory tracking as required.

Other duties as assigned.

Education and Experience:

High School Diploma/GED required.

Previous Customer Service preferred, however not required.

Physical Requirements:

Airport Agent –

Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).

May be required to lift, push, pull, or carry up to 100 lbs.

May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.).

Regular attendance is a requirement of the role.

Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.

Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.

Ability to wear personal protective gear.

Some travel may be a requirement of the role.

Work Remotely

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

Employee assistance program
On-the-job training

Application Question(s):

Able to push, pull, lift up to 100 pounds?
Do you have aviation experience? Above and or below the wing (GOA, & CSA) experience?
Do you have the ability to work Sunday, Monday, Thursday, and Fridays ?

Language:

English (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

airline customer service agent jobs in wisconsin

PART TIME Airline Cross Utilized Agent LSE (Flight Benefits)

Airport Agent - Ramp and Customer Service

Lead Airport Agent - Customer Service

Group Air Agent - Dedicated

Airport Customer Service Agent - MSN (PT)

Airport Agent - Ramp

Part Time Customer Service Agent

Airport Customer Service Agent - ATW

Airport Curbside Concierge Check-in Agent

Admin Supervisor - ATW (PT)

Government Travel Consultant

Supervisor, Customer Services

TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS

Ramp Supervisor - MSN

Airline Agent, Ramp Service

Airport Ramp Agent - Appleton, WI - Nights

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