Top 298 Call center Jobs in Wisconsin

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
CCR Public Transit
Medical Transportation Management (MTM, Inc.) —Middleton, WI
- $18 an hour
- Full-time
- Computer literacy
- Office
- Typing
- Wellness program
- Continuing education credits
Quick Apply
Inbound Will Call Selector
Sysco —Jackson, WI
- 18 years or older
- Customer service
- Military
Branch Coordinator
Apria Healthcare LLC —Marshfield, WI
- $17.64 - $18.86 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Management Trainee
Uline —Kenosha, WI
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
4d
Call Center Healthcare Representative - Part-Time Remote US
Gainwell Technologies —Wisconsin
- $30,500 - $43,500 a year
- Part-time
- Remote
- Computer literacy
- Medical office experience
- Mid-level
- Travel reimbursement
- Profit sharing
Contact Center Customer Experience Specialist - Cardmember Services
U.S. Bank National Association —Wisconsin
- $20 an hour
- Weekends as needed
- Remote
- 18 years or older
- Research
- High school diploma or GED
- Paid holidays
- Disability insurance
Call Center Specialist
Homes for Independent Living of Wisconsin LLC —Green Bay, WI
- Part-time
- Remote
- Children
- Adolescents
- Entry level
Quick Apply
4d
Customer Service Representative - Janesville, WI
Grainger —Janesville, WI
- From $18.25 an hour
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Health insurance
6d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Madison, WI
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Call Center - Member Service Representative
Kohler Credit Union —Sheboygan, WI
- $17.45 - $19.50 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Communication skills
- Wellness program
- Health savings account
Quick Apply
12d
Healthcare Customer Service Representative (WI)
Healthcare Business Services Inc. —Milwaukee, WI
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
8d
Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)
Aureon —Galesville, WI
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Call Center Supervisor- Remote
Patient Accounting Service Center, LLC —Manitowoc, WI
- From $50,000 a year
- Full-time
- Remote
- Computer literacy
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Aurora Response and Support Call Center (Healthcare/Mental Health) - Remote 2nd/3rd shift
Aurora Community Services —Eau Claire, WI
- $15 an hour
- Part-time
- Remote
- Residential
- Presentation skills
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Customer Service- Call Center for Medical Bil
Fusion Anesthesia Solutions —Brookfield, WI
- $20 - $23 an hour
- Full-time
- Bilingual
- Communication skills
- Entry level
Quick Apply
Customer Consultant - Inbound (Part Time)
We Energies (WE) —Pewaukee, WI
- $25.29 - $32.05 an hour
- Part-time
- Travel
- US work authorization
- Typing
Call Center Representative
Alta Resources —Neenah, WI
- Full-time
- Microsoft Outlook
- Sales
- Computer literacy
Quick Apply
Intake Specialist
WisHope Recovery —Waukesha, WI
- $22 - $25 an hour
- Part-time
- Hybrid work
- Sales
- Residential
- High school diploma or GED
- Work from home
Quick Apply
5d
Scheduling Registration Rep
Children's Wisconsin —West Allis, WI
- Part-time
- High school diploma or GED
- Children
- Organizational skills

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Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

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Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

The internal deadline to apply is 6/12/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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Refine Your Search

call center jobs in wisconsin

Customer Care Supervisor - Commercial Lines

CCR Public Transit

Inbound Will Call Selector

Branch Coordinator

Customer Service Management Trainee

Call Center Healthcare Representative - Part-Time Remote US

Contact Center Customer Experience Specialist - Cardmember Services

Call Center Specialist

Customer Service Representative - Janesville, WI

Licensed Insurance Sales Representative (Remote / Home-Based)

Call Center - Member Service Representative

Healthcare Customer Service Representative (WI)

Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)

Call Center Supervisor- Remote

Aurora Response and Support Call Center (Healthcare/Mental Health) - Remote 2nd/3rd shift

Customer Service- Call Center for Medical Bil

Customer Consultant - Inbound (Part Time)

Call Center Representative

Intake Specialist

Scheduling Registration Rep

I want to receive the latest job alert for call center in wisconsin

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