Top 100 Helpdesk technician Jobs in Wisconsin

Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
Quick Apply
IT Service Desk Analyst
State of Wisconsin - Transportation —Madison, WI
- $33 - $42 an hour
- Online Application
- Hybrid work
- Inventory management
- Mid-level
- Windows
- Wellness program
- Paid holidays
2d
Managed Services Help Desk Technician
Hub Orion —Wisconsin
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
8d
Help Desk Support Technician
MSA Professional Services, Inc. —Baraboo, WI
- $21 - $34 an hour
- Full-time
- Hybrid work
- Computer Science
- No experience needed
- Research
- Paid parental leave
- Paid holidays
Helpdesk Technician
Arrowhead Pharmaceuticals —Madison, WI
- $55,000 - $67,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
Network Engr Associate
Advocate Aurora Health —Milwaukee, WI
- $30.70 - $46.05 an hour
- Full-time
- Computer science
- Computer Science
- Ability to lift 50 pounds
2d
Senior Desktop Support Analyst
UW Credit Union —Wauwatosa, WI
- From $75,800 a year
- Full-time
- Office
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
8d
IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
Technology Support Analyst (On-Site)
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
Help Desk Technician | Information Systems | Full-Time
Tamarack Health —Ashland, WI
- Full-time
- Hospital
- 5 years
- Mid-level
- 403(b) matching
- Health savings account
Quick Apply
211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST
United Way —Madison, WI
- $55,000 - $60,000 a year
- Full-time
- English
- Mid-level
- SQL
Help Desk Specialist
L&S Electric —Schofield, WI
- Computer Science
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
5d
Information Technology - Help Desk Technician
Lac Courte Oreilles Community Health Center —Hayward, WI
- $21.97 - $28.56 an hour
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
2d
Network Solutions Support Technician
Werner Electric Supply —Appleton, WI
- Hybrid work
- Computer Science
- Mid-level
- Driver's License
- Paid training
- Paid parental leave
Quick Apply
IT Support Technician
MPE-Inc —Milwaukee, WI
- $23 - $28 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Help Desk
The Dirks Group —Wausau, WI
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
12d
Desktop Support Engineer (Dispatch /Part-Time) – Eau Claire, Wisconsin
Axiom Technologies —Eau Claire, WI
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
Facilities Maintenance Technician - Wausau (Part-Time)
DOLLAR LOAN CENTER WISCONSIN LLC —Wausau, WI
- Part-time
- Carpentry
- Clean driving record
- Writing skills
Quick Apply
11d
Part-Time Help Desk Technician
pc/nametag —Verona, WI
- Part-time
- Background check
- Mid-level
- Windows
- Employee discount
- Flexible schedule
Quick Apply
9d
Automotive Service Advisor - Kayser Chevrolet Buick GMC
Kayser Chevrolet Buick GMC —Janesville, WI
- $70,000 - $120,000 a year
- Full-time
- Dealership
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d

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helpdesk technician jobs near wisconsin

Helpdesk Technician

CCA Technology
Waukesha, WI

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Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Teamwork
Interpersonal skills
Cloud service support
Attention to detail
Remote access software
Desktop administration

Full Job Description

Helpdesk Technician I

Location: Southeastern Wisconsin
Employment Type: Full-Time
Reports To: Service Desk Manager / IT Director

About Us

We’re a customer-first, security-driven Managed Service Provider that supports businesses throughout the Midwest. We pride ourselves on rapid response, strong communication, and delivering an exceptional client experience. Our culture is built on Integrity, Dedication, Accountability, Empowerment, and Attitude.

Position Summary

The Helpdesk Engineer is the first point of contact for our clients, responsible for troubleshooting end-user issues, escalating when necessary, and ensuring every interaction leaves the customer feeling supported and confident. This role is ideal for someone who is motivated, eager to grow, and passionate about helping people with technology.

Key ResponsibilitiesClient Support & Ticket Management

Serve as the first line of support via phone, email, ticketing system, or remote tools.
Respond to and resolve tickets within defined SLAs (including rapid first response expectations).
Accurately document all work performed in the ticketing system.
Escalate issues to Level 2/3 or Engineering teams when appropriate.

Technical Troubleshooting

Provide support for Windows and macOS desktop environments.
Troubleshoot common issues including:
Password resets
Email problems (Microsoft 365 / Outlook)
Printer and network connectivity
VPN access
Basic hardware/software errors
Assist with onboarding/offboarding tasks such as account creation, licensing, and device setup.

Remote Device Management

Use RMM tools to remotely monitor, support, and maintain workstations.
Run scripts, apply patches, and remediate alerts following standard procedures.

Microsoft 365 Support

Basic administration: password resets, MFA assistance, mailbox setup, license adjustments, Teams troubleshooting.

Security & Compliance

Help users with MFA, phishing reports, and basic security awareness.
Follow internal security policies and help enforce best practices.

Customer Service Excellence

Deliver clear, friendly, and professional communication at all times.
Build strong relationships with our clients by providing an exceptional support experience.
Represent MSP values in every interaction.

QualificationsRequired Skills & Experience

1–2 years of helpdesk, IT support, or customer service experience (MSP experience preferred).
Strong understanding of Windows 10/11, basic networking (DNS, DHCP, IP addressing), and remote support tools.
Familiarity with Microsoft 365 administration.
Excellent communication, problem-solving, and organizational skills.
Ability to work both independently and collaboratively in a fast-paced MSP environment.

Preferred Skills

Experience with RMM/PSA tools (Kaseya, Ninja, ConnectWise, Autotask, etc.).
Understanding of cybersecurity fundamentals.
A+, Network+, or similar certifications.

Core Competencies

Customer-centric mindset
Strong attention to detail
Willingness to learn and grow
Accountability and ownership of tasks
Positive attitude under pressure
Effective time management and prioritization
Team-oriented communication

Benefits

Competitive pay based on experience
Opportunities for professional development and certification reimbursement
Flexible work environment
Paid time off and holidays
401(k) with employer matching
Health, Dental and Vision insurance
Exposure to a wide range of technologies and client environments

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in wisconsin

Helpdesk Technician

IT Service Desk Analyst

Managed Services Help Desk Technician

Help Desk Support Technician

Helpdesk Technician

Network Engr Associate

Senior Desktop Support Analyst

IT Desktop Support Technician

Technology Support Analyst (On-Site)

Help Desk Technician | Information Systems | Full-Time

211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST

Help Desk Specialist

Information Technology - Help Desk Technician

Network Solutions Support Technician

IT Support Technician

Help Desk

Desktop Support Engineer (Dispatch /Part-Time) – Eau Claire, Wisconsin

Facilities Maintenance Technician - Wausau (Part-Time)

Part-Time Help Desk Technician

Automotive Service Advisor - Kayser Chevrolet Buick GMC

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