Top 132 It technical Jobs in Wooster, Oh

Service Desk Administrator
Logivision Technologies —Winesburg, OH
- $55,000 - $70,000 a year
- Email
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
9d
IT Systems Administrator
THE VILLAGE NETWORK —Wooster, OH
- $82,488 - $88,380 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Paid time off
Client Support Technician I - Information Technology
Ashland University —Ashland, OH
- Weekends as needed
- Classroom
- Computer science
- Computer Science
Analyst, IS Business Analysis
The J. M. Smucker Company —Orrville, OH
- Full-time
- Hybrid work
- Mid-level
- SQL
- Bachelor's degree
8d
Manufacturing IT Support Technician
ProVia —Strasburg, OH
- Monday to Friday
- Windows
- Ability to lift 50 pounds
- Entry level
Quick Apply
13h
Information Security Engineer
Westfield Insurance —Westfield Center, OH
- Full-time
- Hybrid work
- Computer Science
- Office
- Bachelor's degree
IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
EDI Business Systems Analyst
Shearer's Foods —Massillon, OH
- $60,320 - $78,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Analysis skills
Quick Apply
Product Security Engineer - AI Trainer
DataAnnotation —Ohio
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Penetration Tester (Ethical Hacker) - AI Trainer
DataAnnotation —Ohio
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Digital Forensics Examiner - AI Trainer
DataAnnotation —Ohio
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Cybersecurity Technical Writer - AI Trainer
DataAnnotation —Ohio
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
ERP Business Analyst
Shearer's Foods —Massillon, OH
- $74,000 - $106,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
Quick Apply
Network & Server Support
Jarrett —Orrville, OH
- Full-time
- System design
- In-person
- Senior level
Quick Apply
IT GRC Lead Analyst
Westfield Insurance —Westfield Center, OH
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
Head of Enterprise Architecture
Westfield Insurance —Westfield Center, OH
- Full-time
- Azure
- Computer Science
- HIPAA
Senior Director of Software
PRC-Saltillo —Wooster, OH
- $164,000 - $203,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
7d
Product Manager- Akron Brass
Hale Products, Inc. —Wooster, OH
- $99,800 - $149,600 a year
- Online Application
- Engineering
- Continuous improvement
- Product management
- Health insurance
- Paid time off
8d
Lead Plex Analyst
Auria Solutions —Holmesville, OH
- Full-time
- ERP systems
- System design
- Travel
- Disability insurance
- Health insurance
Representative, Tech Serv
Overhead Door Corporation —Mount Hope, OH
- Full-time
- Bachelor of Science
- Mid-level
- High school diploma or GED

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Service Desk Administrator

Logivision Technologies -
Winesburg, OH

Quick Apply

Job Details

Full-time
$55,000 - $70,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Professional development assistance
Life insurance

Qualifications

Customer communication
Teamwork
High school diploma or GED
Attention to detail
Organizational skills
Time management

Full Job Description

Service Desk Administrator

Full-time position
Office, hybrid, or remote work environment depending on business needs
Standard business hours with occasional flexibility required to support operational needs

Position Summary

We are seeking a highly organized and customer-focused Service Desk Dispatcher to serve as the central point of contact for incoming service requests. This role is responsible for answering help desk calls, creating and managing support tickets, prioritizing requests, dispatching work to technicians, and ensuring timely communication between customers and technical staff.

The ideal candidate excels in a fast-paced environment, has strong communication and organizational skills, and can effectively coordinate multiple requests while maintaining exceptional customer service.

Key Responsibilities

Receive and respond to incoming help desk calls, emails, and service requests.
Create, update, and maintain support tickets within the ticketing system.
Triage and prioritize incidents and service requests based on urgency, business impact, and service level agreements (SLAs).
Assign tickets to appropriate technicians, engineers, or support teams.
Monitor ticket queues to ensure requests are addressed within established response and resolution timelines.
Coordinate technician schedules and workload balancing to maximize efficiency and customer satisfaction.
Follow up with customers to gather additional information and provide status updates.
Escalate critical issues to management or specialized support teams when necessary.
Maintain accurate documentation of customer interactions, issue details, and resolution notes.
Generate reports and assist with monitoring service desk performance metrics.
Collaborate with technical teams to improve workflow processes and service delivery.

Required Qualifications

High school diploma or equivalent required; associate degree preferred.
1-3 years of experience in customer service, dispatching, service coordination, or help desk support.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to prioritize competing demands in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
Experience working with ticketing or service management systems is preferred.
Strong attention to detail and commitment to customer service excellence.

Preferred Qualifications

Experience in an IT help desk, managed services provider (MSP), technical support, or service desk environment.
Familiarity with IT service management (ITSM) concepts and ticketing platforms such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or HaloPSA.
Understanding of service level agreements (SLAs) and incident management processes.
Experience coordinating field service or remote support technicians.

Key Competencies

Customer Service Orientation
Task Prioritization
Problem Solving
Communication Skills
Time Management
Team Collaboration
Attention to Detail
Adaptability

Why Logivision?

We’re not just another IT shop. We’re a faith-driven, growth-minded team that puts people first—our clients, our team, and our community. Joining Logivision means:

Working alongside a supportive, high-performing team.
Being part of a company that values creativity, ownership, and doing the right thing.
Growth opportunities—professionally and personally—as we expand.
Serving businesses in tight-knit communities with enterprise-grade IT solutions.

Location

Based in Winesburg, OH, serving businesses within ~1.5 hours

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Apply Today

If you’re ready to bring your expertise, energy, and leadership to a growing team that values excellence—we’d love to meet you. Send your resume to [email protected]

Pay: $55,000.00 - $70,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Ability to Commute:

Winesburg, OH 44690 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it technical jobs in wooster, oh

Service Desk Administrator

IT Systems Administrator

Client Support Technician I - Information Technology

Analyst, IS Business Analysis

Manufacturing IT Support Technician

Information Security Engineer

IT Business Analyst- ERP

EDI Business Systems Analyst

Product Security Engineer - AI Trainer

Penetration Tester (Ethical Hacker) - AI Trainer

Digital Forensics Examiner - AI Trainer

Cybersecurity Technical Writer - AI Trainer

ERP Business Analyst

Network & Server Support

IT GRC Lead Analyst

Head of Enterprise Architecture

Senior Director of Software

Product Manager- Akron Brass

Lead Plex Analyst

Representative, Tech Serv

I want to receive the latest job alert for it technical in wooster, oh

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