Top 17 It Jobs in Wooster Oh

Technical Support Specialist II
Main Street Bank Corp. —Wooster, OH
- Overtime
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
3d
Desktop Support Technician
S. A. Comunale Co., Inc. —Barberton, OH
- Full-time
- Basic math
- Mid-level
- Office
13d
Information Technology Manager
Roto-Rooter Plumbing & Drain —Medina, OH
- $110,000 - $115,000 a year
- Computer Science
- 5 years
- Office
Quick Apply
10d
IT GRC Lead Analyst
Westfield Insurance —Westfield Center, OH
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
Technical Service Representative
Overhead Door Corporation —Mount Hope, OH
- Full-time
- Bachelor of Science
- Mid-level
- High school diploma or GED
Representative, Tech Serv
Overhead Door Corporation —Mount Hope, OH
- Full-time
- Bachelor of Science
- Mid-level
- High school diploma or GED
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Network Administrator
US District Court- Northern District of Ohio —Cleveland, OH
Responds to help desk calls and emails. · Bachelor’s degree in a computer-related field _*or*_ equivalent experience that would substitute for a bachelor’s…
$57,000 - $101,000 a year
Quick Apply
7d
Network Administrator
US District Court- Northern District of Ohio —Akron, OH
Responds to help desk calls and emails. · Bachelor’s degree in a computer-related field _*or*_ equivalent experience that would substitute for a bachelor’s…
$57,000 - $101,000 a year
Quick Apply
7d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$23 - $25 an hour
Quick Apply
11d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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it jobs near wooster oh

Technical Support Specialist II

Main Street Bank Corp. -
Wooster, OH

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Wireless networking
In-person customer service
Windows
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Desktop administration
IT department experience
802.11 (Wi-Fi)
VPN

Full Job Description

Main Street Bank is searching for a new early-to-mid career level IT Technical Support Specialist to join our growing IT Team supporting our 21 branches, Loan Production Office and Corporate Headquarters, located in northeastern, and east-central Ohio and western West Virginia!

THIS IS AN ON-SITE, IN PERSON (NON REMOTE ELIGIBLE) POSITION. We will not consider any applicants that will now or in the future require sponsorship. Relocation is not available.

This is a full-time hourly, overtime eligible position that will be based out of our Wooster, OH Corporate office, with regional daytime travel required to branches, so reliable transportation is required; mileage and time are paid.

MSB offers competitive hourly pay, excellent medical, dental, vision, life insurance, short and long term disability, 401k with company match, generous PTO and paid holidays, and a stable, growing company that promotes from within, and invests in training and professional development of our people.

A full position description is below. Think this might be a good fit? Apply today and let's start the conversation!

Position Summary:

Focus: End-User Operations & Branch Technology

The IT Support Specialist II provides advanced technical support to end users while leading day-to-day support operations across all Main Street Bank locations. This role ensures consistent service delivery, rapid issue resolution, and reliable branch technology performance.

Essential Duties and Responsibilities:

Advanced End-User & Branch Support

Provide Tier II support for hardware, software, and network-related issues
Serve as primary IT contact for branch technology support (teller systems, printers, scanners, connectivity)
Support all locations (~21 branches), including onsite troubleshooting when required

Ticketing & Service Ownership

Take ownership of tickets from intake through resolution
Ensure proper prioritization and SLA adherence within the IT service desk platform
Identify trends in support tickets and proactively address root causes

User Administration & Device Management

Execute onboarding/offboarding tasks in coordination with system administrators:
- Device provisioning and configuration
- Account setup support (as directed by Cynthia)
Manage endpoint lifecycle (deployment, refresh, retirement)

Branch & Hardware Standardization

Maintain consistency in branch technology setups
Support new branch deployments and upgrades (e.g., Canfield launch)
Track and manage IT asset inventory

Documentation & Process Improvement

Maintain and improve support documentation and knowledge base
Recommend improvements to reduce recurring issues and increase efficiency

Required Qualifications:

3–5+ years of IT support experience

Strong knowledge of:

o Windows OS and endpoint management

o Microsoft 365 environment

o Basic networking (Wi-Fi, VPN, connectivity troubleshooting)

Strong customer service and communication skills

Preferred Qualifications:

Experience in banking or multi-branch environments

Familiarity with:

o ManageEngine ServiceDesk Plus

o Microsoft 365

o Okta

Licensing or Certification Requirements:

Relevant industry certifications preferred.

Quick Apply

Refine Your Search

it jobs in wooster oh

Technical Support Specialist II

Desktop Support Technician

Information Technology Manager

IT GRC Lead Analyst

Technical Service Representative

Representative, Tech Serv

Military Service - U.S. Navy, Information Technology Professional

Construction Technical Specialist - Autodesk FORMA ( ACC )

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