Job description
Bruziv Partners Job Description: Property Manager of attractive multifamily property in Norton, OH.
1. The Opportunity
An exciting opportunity to join a leading entrepreneurial management company in a managerial position with job growth potential.
The ideal candidate will join our team as a Property Manager and will assume multi-disciplinary responsibilities (tenant care, marketing, leasing, financial, reporting, budgeting, management of a team conducting maintenance and renovations assignments, software operating and recording, and other management and administration responsibilities) overseeing a portfolio of highly maintained multifamily properties with 259 units in Norton, OH.
2. About Bruziv Partners
Headquartered in Cleveland, Ohio with global partnerships, BruZiv Partners is a leading real estate investment and property management firm focused on creating value by targeting undervalued properties in desirable locations with high growth potential. At BruZiv, we are committed to working with local communities to support neighborhood revitalization by bringing declining properties back to life. This is accomplished through our stringent investment criteria and personal approach to property management which, in turn, creates “real value” for the firm and our investment partners.
3. Overview
The Property Manager position leads in the management of an apartment complex. The Property Manager is involved in all aspects of day-to-day operations of the property, including marketing and advertisement, tenant relations inc. scheduling showings for prospective tenants, maintenance, repairs and renovations, security, janitorial services, landscaping, snow removal, etc. The Property Manager handles tenant complaints and service requests and must be familiar with the terms of the tenant leases. The Property Manager will work daily with the Appfolio software and will master all aspects of the software functionality.
4. Skills, Knowledge and Personal Characteristics
The following attributes are desirable for job success: exceptional communication and organizational skills; works well independently; detail oriented and accurate especially with numbers; customer service experience; ability to work under pressure; self- motivated and self-directed; ability to assert oneself; exemplary time management skills; ability to work with staff in solving problems and ability to take direction and function as part of a team and very good computer skills.
5. Specific Duties
- Leasing- Follow up on all leads and schedule appointments for prospective tenant tours to maintain low vacancies.
- Prepare and submit purchase orders for approval of management prior to making purchases.
- Complete all rent payments bank deposits in a timely fashion (checks and online payments).
- Submit and schedule all payments of property invoices from vendors and record in AppFolio all income and expense transactions.
- Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
- Conduct periodic inspections (twice a year) of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
- Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy. Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
- Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
- Become proficient with the AppFolio management software. Coordinate entry of all property information into the software program and establish reporting protocols. Monitor all key dates and reporting within the system.
- Update and maintain all social media, website and advertising platforms to ensure correct pricing, specials and availability is represented.
- Responsible for renewals, making sure to achieve high retention goal of 50% or higher for renewal rate.
- Possess a sales-minded mentality with a high skill set in overcoming objections, creating a sense of urgency, and closing the deal ensuring prospects become residents at every given opportunity.
- Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
- Assist the Property Owner with establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
6. General Duties
- Prepare and maintain files, prepare expense reports and other administrative forms, copying
- Maintain office clerical, filing and record keeping systems.
- Assist in the production of monthly and annual reports inc. reports to the lender.
- Assist in preparation of transaction related documents.
- Maintain contact and other databases for company.
- Maintain adequate inventory of all office supplies and contact all vendors when maintenance is required on
- Coordinate regular inventories of all business property.
- Contractor coordination.
- Coordinate tenant move-ins.
- Obtain estimates/bids for repairs at the property. Generate and track Service Orders, approvals and distribution.
- Sort, code and ensure accuracy and compliance with contracts of all property related invoices.
- Coordinate and schedule appointments, on-site & off-site meetings and conference calls.
- Collect and organize all property information in a format for quick reference.
7. Financial
- Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.
- Make sure all tenants pay, deposit their payments and record such on AppFolio.
- Ensure proper property coding on invoices.
- Investigate cost reduction opportunities.
- Read meters and calculate utility bill-backs to tenants if relevant.
- Comply and submit the company’s weekly reports to management
- Assist corporate accounting with questions related to the property and resolution of vendor issues.
8. Scope of Responsibility and Authority
The Property Manager is charged with leading in the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well maintained buildings, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality programs in coordination and conjunction with the Owner’s goals and objectives. In absence of Executive staff, the Property Manager must provide “in charge” responsibilities for the property. These responsibilities include being on-call 24 hours, managing and delegating maintenance staff and contractors.
9. Other Requirements
- Full-time salary position.
- 5+ years of directly relevant Multifamily Property Management experience.
- Preferred but not a must - Bachelor’s Degree from four-year College or University
- Emphasis on equivalent combination of education and experience.
- Proven team leadership capabilities and experience, with the ability to think out of the box, initiate and achieve goals to improve the performance of the properties
- Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
- Familiarity with property management software (i.e. AppFolio.) a plus.
- Effectively prioritize and multi-task.
- Excellent people skills.
- Strong working knowledge of general office equipment (copiers, printer, scanners, computers).
- Ability to effectively communicate both orally and in writing with peers, managers and clients.
- Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
- Proactive, initiate follow-through.
10. Salary Compensation and Benefits
- Salary $50,000-55,000 compensation commensurate with experience
- Medical, dental, vision, life insurance benefits
- 401k
- PTO
- Performance Bonus Potential
11. Miscellaneous
The qualification requirements, physical demands and work environment characteristics described in this job description are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job.
This job description in no way states or implies that the essential duties described are the only responsibilities. The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel.
