Top 46 Help desk support Jobs in Worcester Ma

IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Windows
- US work authorization
- Mileage reimbursement
- Health insurance
Quick Apply
14d
School IT/Technician
Sudbury Public Schools —Sudbury, MA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
4d
IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
School IT/Technician
Sudbury Public Schools —Sudbury, MA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
4d
IT - Support Tier 1 - Herb Chambers
Asbury —Worcester, MA
- $30 - $33 an hour
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
1d
IT Helpdesk Support Specialist
Worcester Public Schools —Worcester, MA
- $25.65 - $35.15 an hour
- Online Application
- Spanish
- Computer science
- Clean driving record
9d
Information Technology Technician
Veterans Inc. —Worcester, MA
- $31.25 - $36.06 an hour
- Online Application
- Computer science
- Azure
- Computer Science
- 403(b) matching
- Paid parental leave
Quick Apply
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
Help Desk Specialist
ITW EAE —Hopkinton, MA
- $76,000 - $96,000 a year
- Online Application
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Disability insurance
7d
Onsite Technical Coordinator
IntelliSource —Worcester, MA
- $30 - $33 an hour
- Overtime
- 18 years or older
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
13h
Help Desk Support III
First Technology Federal Credit Union —Marlborough, MA
- $28.40 - $34.15 an hour
- Email
- Office
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
3d
IT Service Desk Engineer - Worcester, MA
Jencap —Worcester, MA
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- Tuition reimbursement
Quick Apply
Service Desk Agent I
Spectrum Health Systems —Westborough, MA
- $21 - $24 an hour
- Full-time
- Clean driving record
- English
- Research
- Loan repayment program
- Health insurance
Quick Apply
6d
Help Desk Technician
Wayne J. Griffin Electric, Inc —Holliston, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Technology Support Specialist
Berlin-Boylston Regional School District —Boylston, MA
- $21 - $22 an hour
- Part-time
- System design
- Mid-level
- Ability to climb stairs
IT Manager
BEHAVIORAL HEALTH NETWORK INC —Worcester, MA
- $70,698 - $85,368 a year
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Data Specialist
Assabet Valley Reg. Tech. High School —Marlborough, MA
- $65,500 - $80,000 a year
- Full-time
- Research
- Mid-level
- Office
7d
Senior Support Technician
Paragus Strategic IT —Worcester, MA
- $74,000 - $97,500 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
IT Specialist
KARL STORZ —Auburn, MA
- $23.70 - $30.19 an hour
- Email
- Azure
- Surgery
- Mid-level
- Wellness program
- Health savings account
IT Operations & Systems Specialist
MEADOWHAWK BIOLABS INC —Marlborough, MA
- $95,750 - $126,000 a year
- Laboratory experience
- Mid-level
- Windows
7d

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IT Technician (2 Years Exp Req)

Worldband
Bellingham, MA

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year
14 days ago

Benefits

Mileage reimbursement
Health insurance
401(k)
Paid time off
Cell phone reimbursement
401(k) matching
Employee discount

Qualifications

Microsoft Windows Server
Windows
Technical support
Computer hardware
Desktop administration
Time management
Help desk
Mobile devices

Full Job Description

Job Summary

We are seeking a full-time IT Help Desk Technician to support multiple client environments in a Managed Service Provider (MSP) setting. This role is responsible for handling a high volume of help desk tickets, supporting end users across diverse systems, performing device deployments, basic networking troubleshooting, and routine server maintenance. The ideal candidate thrives in a fast-paced, client-facing environment and understands the importance of SLAs, documentation, and customer satisfaction.

Schedule: Monday–Friday, 8:30 AM–5:00 PM (On-call rotation required)

Responsibilities

Provide remote and on-site technical support for multiple client environments
Respond to and resolve help desk tickets via phone, email, and ticketing system while meeting SLA expectations
Troubleshoot PC hardware, software, printers, and basic network connectivity issues
Prepare, configure, and deploy desktops, laptops, mobile devices, and peripherals
Create, modify, and manage user accounts in Active Directory and Microsoft 365
Perform routine and monthly server maintenance and monitoring tasks
Accurately document work performed, resolutions, and configurations
Escalate complex or unresolved issues to senior technicians when appropriate
Occasionally travel to client sites for on-site support
Participate in after-hours and on-call support rotation

Qualifications

2+ years of experience in an IT help desk or MSP environment (preferred)
Experience supporting multiple clients or environments simultaneously
Working knowledge of Windows desktop and server operating systems
Experience with Active Directory, Microsoft 365, and basic networking concepts
Strong troubleshooting, time management, and customer service skills
Ability to prioritize tasks in a ticket-driven environment
Willingness to occasionally work nights and weekends
Reliable transportation required

Job Type

Full-time

Benefits

401(k) with company match
Health insurance
Paid time off
Birthday off
Employee discounts
Cell phone reimbursement
Mileage reimbursement

Work Location

Remote - Must live in Plymouth County
Customer sites

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Application Question(s):

Have you worked for an MSP before?
Are you willing to participate in a rotating on-call schedule outside of normal business hours?
Do you live in Plymouth County?

Experience:

Technical support: 2 years (Required)
Microsoft Windows Server: 2 years (Required)
Help desk: 2 years (Required)

Work Location: Hybrid remote in Bellingham, MA 02019

Quick Apply

Refine Your Search

help desk support jobs in worcester ma

IT Technician (2 Years Exp Req)

School IT/Technician

IT Technician (2 Years Exp Req)

School IT/Technician

IT - Support Tier 1 - Herb Chambers

IT Helpdesk Support Specialist

Information Technology Technician

Help Desk Technician II

Help Desk Specialist

Onsite Technical Coordinator

Help Desk Support III

IT Service Desk Engineer - Worcester, MA

Service Desk Agent I

Help Desk Technician

Technology Support Specialist

IT Manager

Data Specialist

Senior Support Technician

IT Specialist

IT Operations & Systems Specialist

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