Top 17 Service desk technician Jobs in Worcester Ma

IT - Support Tier 1 - Herb Chambers
Asbury —Worcester, MA
- $30 - $33 an hour
- Full-time
- 5 years
- Mid-level
- Office
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1d
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
Help Desk Support III
First Technology Federal Credit Union —Marlborough, MA
- $28.40 - $34.15 an hour
- Email
- Office
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
3d
IT Support Technician
Beacon Bank —Worcester, MA
- $20.50 - $32.12 an hour
- Computer science
- Computer Science
- Inventory management
Systems Technician
Integris —Worcester, MA
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
9d
Service Desk Agent I
Spectrum Health Systems —Westborough, MA
- $21 - $24 an hour
- Full-time
- Clean driving record
- English
- Research
- Loan repayment program
- Health insurance
Quick Apply
6d
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Internal IT Technician II
Harbor IT —Framingham, MA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
Quick Apply
9d
Senior Support Technician
Paragus Strategic IT —Worcester, MA
- $74,000 - $97,500 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician
Wayne J. Griffin Electric, Inc —Holliston, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Windows
- US work authorization
- Mileage reimbursement
- Health insurance
Quick Apply
14d
IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Help Desk Technician
Suzor IT —Lunenburg, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply

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IT - Support Tier 1 - Herb Chambers
Asbury —Worcester, MA
We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and…
$30 - $33 an hour
Quick Apply
1d

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service desk technician jobs near worcester ma

IT - Support Tier 1 - Herb Chambers

Asbury -
Worcester, MA

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Job Details

Full-time
$30 - $33 an hour
1 day ago

Qualifications

Customer communication
Operating systems
IT service management
Desktop applications
Customer support

Full Job Description

About Asbury
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Automotive IT Support - Tier 1
$30.00 - $33.00 per Hour + Weekly Pay + Comprehensive Benefits

(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

Location: Worcester Market (Auburn - Westborough)

Overview/Job Summary

The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.

Duties/Responsibilities

Troubleshoots and resolves trouble tickets related to provisioning with all applications
Triages Level II and Level III Incident and Service Request tickets
Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
Resolves Level I incident and service request tickets
Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
Interface effectively with IT infrastructure, security, applications management, database and government personnel
Communicates effectively with IT team and dealership personnel
Actively contribute to IT Continual Service Improvement efforts
Ability to complete multiple simultaneous project and support tasks in a timely manner
Resolves access issues in accordance with policy
Collaborates with IT to resolve access/setup standard profiles
Verifies issue resolution on the customer’s behalf
Verifies with the customer that the issue has been resolved and update the ticketing system
Interfaces with IT Tier I and II personnel
Communicates progress and issues in a timely manner
Actively contributes to ongoing process improvement
Performs other related duties to benefit the mission/vision of the organization

Education & Experience

Strong communication, time management, organization, interpersonal skills
Strong analytical, problem solving and technical troubleshooting skills
5+ Years IT customer support/help desk experience
Working Knowledge of ITIL v3 Foundations Methodology
Working knowledge of MS operating systems and applications
Cisco Call Manager experience a plus
Automotive Software experience a plus

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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service desk technician jobs in worcester ma

IT - Support Tier 1 - Herb Chambers

Help Desk Technician II

Help Desk Support III

IT Support Technician

Systems Technician

Service Desk Agent I

IT Support Technician

Internal IT Technician II

Senior Support Technician

Help Desk Technician

Help Desk IT Support Specialist

IT Technician (2 Years Exp Req)

IT Technician (2 Years Exp Req)

Help Desk Technician

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