Top 1240 Parts Jobs in Work. From Home

Part-time Member Services Specialist
Hydrow, Inc. —Remote
- $25 an hour
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- Communication skills
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14d
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14d

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Part-time Member Services Specialist

Hydrow, Inc. -
Remote

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Job Details

Part-time
$25 an hour
14 days ago

Qualifications

Email customer support
Phone communication
Customer support
Technical support via email
Email support
Client interaction via phone calls

Full Job Description

Remote

Member Services /

Part-Time /

Remote

WHO WE ARE

If you ask us, we’re the perfect mix of athletes, entrepreneurs, engineers, and creatives. Our diverse backgrounds and shared values are what help make Hydrow great. Our mission is not just to create an amazing fitness experience, but a beautiful human experience - one that’s honest, inclusive, and positive.. Hydrow is the Live Outdoor Reality (LOR)™ rowing machine that delivers on-water experiences at home with workouts led by world-class athletes. At Hydrow, you’ll have the chance to shape a company that is disrupting the fitness industry while creating engaging content unmatched in the marketplace today. Sound exciting? That’s because it is!

Hydrow builds connected fitness equipment that combines high performance hardware, software, and immersive content to create a unique workout experience. Our newest strength product, LYQUID, is a connected strength platform built around a complex electromechanical system that combines motors, sensors, power electronics, and embedded software.

As part of Hydrow’s customer experience team, you’ll support our members, dealers, and partners with day-to-day service needs. This role focuses on handling and following up on support cases, assisting with Tier 2 customer and technical inquiries via phone and email, and helping resolve issues in a timely, professional manner. You’ll also support basic administrative tasks like processing orders and keeping CRM records up to date, working closely with the broader team to ensure a smooth and positive customer experience.

Please note this role is 20 hours a week, part-time only. This role is not eligible for benefits.

IN THIS ROLE, YOU WILL

Answer and own the follow up on support cases.
Provide Tier 2 support for customer service and technical inquiries via phone & email
Troubleshoot and resolve escalated customer issues efficiently and professionally
Respond to commercial and dealer inquiries as well as end-consumers.
Process commercial orders accurately and manage related follow-up communications
Maintain detailed and accurate records in CRM systems

REQUIREMENTS

Previous experience in customer service or support roles
Strong written and verbal communication skills
Comfort handling customer interactions via phone and email

DESIRE EXPERIENCE USING

Salesforce
Netsuite
Stripe
Shopify

$25 - $25 an hour

HOW WE WORK

Authentic and Inclusive: We embrace each and every one of our differences and celebrate our diversity. We commit to fostering a space where everyone belongs and is heard.

Nimble with Purpose: We are a fleet of speedy boats, instead of a barge. As pathfinders of positive change, we adapt our focus with ease when our purpose points us in a new direction

Resilient Teammates: We support our Hydrow teammates and members through challenges: technical, personal, or unexpected waves. We overcome the present obstacle and persevere together.

Hydrow is a community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. Hydrow actively seeks applicants who can bring a variety of experiences, perspectives, and backgrounds to the team. Hydrow provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex, pregnancy, pregnancy-related condition, sexual orientation, marital status, religion, age, disability, qualified handicap, gender identity, results of genetic testing, military status, veteran status, or any other characteristic protected by applicable law.

Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

parts jobs in work. from home

Part-time Member Services Specialist

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Qualified Medical Evaluator (QME) - Orthopedic Physician - Part Time

In-Home Nurse Practitioner or Physician Assistant (Part Time) - Pittsburgh

Psychiatrist - Part-Time Remote Collaborating with NPs

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IN THIS ROLE, YOU WILL

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DESIRE EXPERIENCE USING

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