Top 13 Service desk systems analyst Jobs in Wright Patterson Afb, Oh

Service Desk Systems Analyst
Concept Plus —Dayton, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
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Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
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Senior IT Customer Support Analyst, Desktop Support
KBR —Beavercreek, OH
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
11d
Helpdesk Data Analyst
The Copper River Family of Companies —Beavercreek, OH
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health savings account
- Paid holidays
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13d
Business Analyst
Bering Straits Native Corporation —Beavercreek, OH
- $100,000 - $140,000 a year
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Financial Systems & Operations Analyst
Logan A/C & Heat Services —Dayton, OH
- $60,000 a year
- Full-time
- Mid-level
- Office
- Finance
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Financial Improvement and Audit Readiness (FIAR) Support Analyst FM-9.10
Credence —Wright-Patterson AFB, OH
- Urgently hiring
- Research
- Office
- 3 years
- AD&D insurance
- Disability insurance
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Help Desk Analyst :: Franklin or Madison
Software Technology Inc —Franklin, OH
- Mid-level
- Office
- Windows
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Systems Administrator - Senior
Bridge Defense —Wright-Patterson AFB, OH
- $140,000 - $165,000 a year
- Overtime
- Oracle
- System design
- Office
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Sr. PRPS Analyst SME
Macalogic —Dayton, OH
- $110,000 - $135,000 a year
- Full-time
- 5 years
- English
- SQL
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Program Analyst/Directors Action Group F-35 DIV (OZJ) - 1.1.01
Credence —Wpafb, OH
- Urgently hiring
- Office
- 3 years
- High school diploma or GED
- AD&D insurance
- Paid holidays
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Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
Excellent communication skills, with the ability to explain technical concepts to non-technical users. Utilize Government-provided help desk ticketing software…
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Service Desk Systems Analyst
Concept Plus —Dayton, OH
Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
Quick Apply

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Help Desk Analyst I
Robert Half —Columbus, OH
Associate degree in a technology-related field or equivalent hands-on experience; help desk certifications are preferred.
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11d
Service Desk Analyst
Star Seven Six —Columbus, OH
Be an active listener that employs an empathetic approach to answering in-bound client phone calls. Valid Driver’s license with reliable transportation and the…

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service desk systems analyst jobs near wright patterson afb, oh

Service Desk Systems Analyst

Concept Plus -
Dayton, OH

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Job Details

Full-time

Benefits

Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

System architecture
Network infrastructure
IP networking

Full Job Description

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About the role

Concept Plus is seeking a Service Desk Systems Analyst. This position supports a client Customer Service Team with on-site technical assistance at customer locations. Support is provided Monday–Friday, 0600–1800, through phone, email, self-service tickets, walk-ins, and on-site visits. Limited travel to customer sites may be required.

What you'll do

Provide Tier 1.5 and Tier 2 desktop support for faculty, staff, and classroom technologies.
Respond to and document user requests related to system performance, applications, and connectivity.
Troubleshoot hardware, software, and network issues, including account and security concerns.
Install, configure, and deploy computers, peripherals, and related hardware (PCs, Macs, printers, drives, cards, peripherals).
Create user accounts and support/troubleshoot identity and access provisioning
Support commonly used software such as Microsoft 365, web browsers, antivirus tools, Adobe products, and other standard applications.
Perform remote diagnostics to identify issues and take corrective action.
Log and manage all service activity using ServiceNow ITSM.
Escalate unresolved or complex issues to specialized support teams as needed.
Initiate and track warranty repair actions.
Conduct follow-up to confirm successful issue resolution and customer satisfaction.
Assist with basic network tasks, including cabling patching, switch port configuration, and endpoint connectivity.
Act as an early responder to potential security-related incidents.

Required Qualifications

Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum of 3 years of experience in a help desk or technical support role.
Must be able to meet requirements for DOD 8140 IAT 1 Certification (CompTIA A+, CompTIA Network +, CCNA Security, SSCP, or CND) within 6 months of hire
ITIL Foundations Certification preferred. · Microsoft/Azure certifications are a plus.
Working knowledge of networks and standard system/server architecture.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

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Refine Your Search

service desk systems analyst jobs in wright patterson afb, oh

Service Desk Systems Analyst

Help Desk Analyst (Tier I)

Senior IT Customer Support Analyst, Desktop Support

Helpdesk Data Analyst

Business Analyst

Financial Systems & Operations Analyst

Financial Improvement and Audit Readiness (FIAR) Support Analyst FM-9.10

Help Desk Analyst :: Franklin or Madison

Systems Administrator - Senior

Sr. PRPS Analyst SME

Program Analyst/Directors Action Group F-35 DIV (OZJ) - 1.1.01

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