Top 153 Help desk Jobs in Yardley, Pa

L2 Batch Support (Pennington)
Matlen Silver —Pennington, NJ
- $65 - $68 an hour
- Contract
- 5 years
- SQL
- Senior level
- Health insurance
- Dental insurance
Quick Apply
1d
Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
10d
Implementation Training Specialist
SERV Behavioral Health System —Township of Hamilton, NJ
- $78,000 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
Quick Apply
20h
IT Help Desk Technician (Entry-Level)
SystImmune —Princeton, NJ
- $45,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Help Desk Analyst
Computer Aid, Inc. —Trenton, NJ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
18h
Desktop Support Analyst (Information Technology Analyst 2)
New Jersey Courts —Trenton, NJ
- $72,027.61 - $122,100.38 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Customer service
- Paid holidays
- Health insurance
1d
IT Support Specialist
Catholic Charities - Diocese of Trenton —Ewing, NJ
- Full-time
- Mid-level
- In-person
10h
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Help Desk
Software Technology Inc —Trenton, NJ
- Entry level
Quick Apply
IT Coordinator - On-Site
Ann's Choice by Erickson Senior Living —Warminster, PA
- $27 - $29 an hour
- Full-time
- 18 years or older
- Travel
- In-person
- Health insurance
- Dental insurance
1d
IT Field Analyst I
Capital Health —Trenton, NJ
- $23.55 - $30.60 an hour
- Full-time
- Computer science
- Computer Science
- Hospital
- AD&D insurance
- Disability insurance
Operations Engineer
Law School Admission Council —Newtown, PA
- $28 - $30 an hour
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Helpdesk Support
Software Technology Inc —Trenton, NJ
- Contract
- Office
- Windows
- Experience equivalent to degree accepted
Quick Apply
Help Desk Analyst - Trenton, NJ
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Office
- Windows
- Experience equivalent to degree accepted
Quick Apply
IT Support Specialist I
Burlington Stores —Burlington, NJ
- $15.60 - $22.00 an hour
- Full-time
- Azure
- Windows
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
14d
Desktop Support Specialist
SDNA Tech —Blue Bell, PA
- $50,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Computer Systems Support Administrator
Institute for Defense Analyses —Princeton, NJ
- $68,000 - $109,000 a year
- Email
- Computer science
- Computer Science
- Inventory management
- Paid parental leave
- Tuition reimbursement
IT Field Technician
McCaffrey s Supermarkets —Langhorne, PA
- $24 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Ability to walk for extended periods
- Store discount
- Paid holidays
Quick Apply
Court Room Systems Support (Information Technology Analyst 2)
New Jersey Courts —Trenton, NJ
- $72,027.61 - $122,100.38 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
2d

I want to receive the latest job alert for help desk in yardley, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near yardley, pa

L2 Batch Support (Pennington)

Matlen Silver -
Pennington, NJ

Quick Apply

Job Details

Contract
$65 - $68 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Defect resolution root cause analysis
Linux support
Defect analysis
IT system monitoring
SQL
Incident management operations support
Log analysis tools
Production monitoring
Problem management
Query management
Automation tools
Linux administration
Python
Shell Scripting
Failure analysis
Production troubleshooting
System performance monitoring

Full Job Description

Job Title: Production Support

Duration: 18 months

Location: Pennington

Required Pay Scale: 65

***Due to client requirements this role is only open to USC or GC candidates***

L2/L3 Batch Support EngineerPosition Overview
We are seeking an experienced L2/L3 Batch Support Engineer to provide production support for enterprise applications and batch processing environments. This role will be responsible for monitoring and troubleshooting batch jobs, resolving production incidents, performing root cause analysis, and developing Python automation to improve operational efficiency and reduce manual support activities.
The ideal candidate will have strong experience in L2/L3 production or application support, complex SQL, Linux, batch scheduling, incident/problem management, and enterprise monitoring/observability tools. Strong communication skills and the ability to work effectively during production incidents are essential.
Key Responsibilities

Provide L2/L3 production and batch support for enterprise applications and scheduled processes.
Monitor batch processing and investigate failed, delayed, or incomplete jobs.
Troubleshoot production issues and determine appropriate resolution or escalation paths.
Perform detailed root cause analysis (RCA) for production incidents and recurring issues.
Develop and maintain documentation, troubleshooting procedures, and knowledge articles.
Write and execute complex SQL queries for data investigation, validation, troubleshooting, and issue resolution.
Use Python scripting to automate repetitive operational tasks and improve production support processes.
Monitor applications, batch processes, system health, and production environments using enterprise observability and monitoring tools.
Participate in incident response, escalation, and resolution activities in accordance with established ITIL processes.
Support Incident Management and Problem Management, including investigation, documentation, and follow-up actions.
Analyze application and system logs to identify errors, performance issues, and potential causes of failures.
Work closely with application development, infrastructure, database, and business teams to resolve production issues.
Communicate incident status, technical findings, impact, and resolution clearly to technical and non-technical stakeholders.
Identify opportunities to improve monitoring, automation, operational processes, and overall application stability.
Participate in production releases, scheduled maintenance, and other operational activities as needed.

Required Qualifications

5+ years of experience in production support, application support, batch support, or a related technology role.
Hands-on experience providing L2/L3 production or batch support.
Strong experience with batch job troubleshooting and scheduling.
Experience with BOB/Quartz Scheduler or Autosys.
Strong SQL skills, including the ability to write and troubleshoot complex queries.
Experience using Python scripting for automation and operational support.
Strong Linux experience in a production environment.
Experience performing root cause analysis and troubleshooting complex production issues.
Experience with ITIL-based Incident Management and Problem Management processes.
Experience with enterprise monitoring/observability tools, such as:
Dynatrace
Splunk
ITRS Geneos
Or comparable monitoring and observability platforms
Strong written and verbal communication skills.
Ability to work effectively in a production environment with time-sensitive incidents and competing priorities.

Preferred Qualifications

Experience with Unix environments.
Experience with Shell scripting.
Experience with Sybase databases.
Experience supporting large-scale enterprise applications.
Financial services or banking industry experience.
Experience improving production support through automation and proactive monitoring.
Experience working in Agile or other structured technology delivery environments.

Technical Skills
Production Support: L2/L3 Support, Application Support, Batch Support, Incident Resolution, Troubleshooting, Root Cause Analysis, Problem Management
Batch Scheduling: BOB, Quartz Scheduler, Autosys
Databases: SQL, Complex SQL Queries, Sybase
Programming/Scripting: Python, Shell Scripting
Operating Systems: Linux, Unix
Monitoring & Observability: Dynatrace, Splunk, ITRS Geneos, Enterprise Monitoring Tools
IT Service Management: ITIL, Incident Management, Problem Management, Production Incident Response
Ideal Candidate Profile
The ideal candidate is a hands-on L2/L3 production support engineer who understands both the technical and operational sides of enterprise production environments. They should be comfortable troubleshooting batch failures, querying databases, analyzing logs and monitoring data, and using Python to automate repetitive support activities.
Candidates should also demonstrate a strong understanding of incident and problem management, including RCA and communication during production-impacting issues. Experience with Autosys or BOB/Quartz Scheduler, along with tools such as Dynatrace, Splunk, or ITRS Geneos, is highly valuable.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

Health, vision, and dental insurance (single and family coverage)
401(k) plan (employee contributions only)

Quick Apply

Refine Your Search

help desk jobs in yardley, pa

L2 Batch Support (Pennington)

Sr. Help Desk Support Analyst (MSP) - Lvl 2

Implementation Training Specialist

IT Help Desk Technician (Entry-Level)

Help Desk Analyst

Desktop Support Analyst (Information Technology Analyst 2)

IT Support Specialist

Help Desk Analyst - Trenton, NJ(Remote)

Level One Help Desk Admin- End User Support

Help Desk

IT Coordinator - On-Site

IT Field Analyst I

Operations Engineer

Helpdesk Support

Help Desk Analyst - Trenton, NJ

IT Support Specialist I

Desktop Support Specialist

Computer Systems Support Administrator

IT Field Technician

Court Room Systems Support (Information Technology Analyst 2)

I want to receive the latest job alert for help desk in yardley, pa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected