Overview:
At Wayfair, protecting our people, property, and reputation is at the heart of delivering amazing customer experiences. As our Asset Protection Manager, you’ll lead the charge in building and sustaining a culture of safety, trust, and accountability across the store. Reporting to the Regional Asset Protection Manager, you’ll oversee a talented team of ASMs, Specialists, and Guest Experience Hosts to ensure a secure, welcoming, and compliant environment that allows every customer and associate to thrive.
This is more than risk management, it’s about inspiring confidence, fostering collaboration, and ensuring that safety is woven into every part of the retail experience. You’ll partner across functions like Sales, Logistics, Visual, and Talent to minimize shrink, respond to incidents, and champion proactive programs that keep our business resilient. If you’re a hands-on, people-first leader with expertise in retail safety and security, with a passion for coaching teams, this is your opportunity to make a lasting impact.
Own the AP Strategy: Lead all asset protection and safety initiatives in your store, aligning with regional goals to minimize risk and maximize trust.
Lead & Develop Your Team: You’ll oversee, manage, and inspire a talented and diverse team of asset protection personnel, creating clear pathways for growth and accountability.
Drive Shrink Reduction: Monitor data, investigate losses, and implement action plans that reduce shrink and improve operational integrity.
Oversee Incident Response: Lead investigations and response efforts for theft, fraud, safety issues, or emergencies while ensuring thorough documentation and discretion.
Train & Coach Teams: Deliver impactful training on safety, situational awareness, and emergency procedures. Ensure every team member understands their role in a secure environment.
Build Cross-Functional Partnerships: Collaborate with Sales, Visual, Logistics, Facilities, Corporate, and other cross-functional teams to integrate AP practices into daily operations.
Use Data to Inform Action: Leverage reporting tools, audits, and technology like CCTV to identify trends and develop proactive solutions.
Champion a Culture of Safety: Model professionalism, reinforce compliance, and celebrate wins to keep AP top-of-mind without compromising customer experience.
Communicate with Impact: Share updates with leadership and the regional AP team on performance trends, risks, and recommendations.
Stay Hands-On: Be visible, engaged, and approachable on the floor, ready to act quickly and decisively when issues arise.
Retail Experience: 5+ years of asset protection experience in a retail environment, and 2+ at a supervisory level.
Proven Leadership: 4–6 years of retail asset protection, security, or loss prevention experience, with at least 2+ years leading teams.
AP & Safety Expertise: Strong knowledge of brick and mortar asset protection strategies, investigations, and compliance best practices (retail environment preferred).
Problem-Solving Grit: Ability to balance short-term incident response with long-term prevention strategies in a fast-moving retail setting.
Analytical Mindset: Skilled in leveraging data and reporting systems to spot risks, measure performance, and recommend improvements.
Clear Communicator: Able to coach, train, and influence across all levels with professionalism and impact.
Collaborative Spirit: Energized by working cross-functionally and synthesizing diverse perspectives into cohesive safety solutions.
High Integrity: Trusted reputation for confidentiality, sound judgment, and professionalism.
Schedule Flexibility: Willingness to work a retail schedule including evenings, weekends, holidays, and peak periods.
Degree & Certifications: Wicklander-Zulawski certification is required within 90 days of hire. Bachelor’s degree, LPC, CFI, or other relevant certifications such as First Aid, CPR, AED, OSHA, PIV are preferred, but not required.
Additional Physical and Environmental Requirements:
Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
Temperature Flexibility: Comfortable in environments with varying temperature conditions.
Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.
What are the Benefits*?
Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
Career Growth: Access professional development and advancement opportunities to help you grow with us.
Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant.
Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
And So Much More: We’ve got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
