Top 8 It support Jobs in Young Harris, Ga

Customer Service Representative
Drake Software, LLC —Hayesville, NC
- Full-time
- Background check
- Customer service
- Research
- Paid training
- Paid holidays
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PGTEK —Marble, NC
- $80,000 - $90,000 a year
- 8 hour shift
- Mid-level
- Linux
- In-person
- Health savings account
- Disability insurance
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Customer Service Representative

Drake Software, LLC -
Hayesville, NC

Quick Apply

Job Details

Full-time

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Teamwork
Customer service
High school diploma or GED
Computer skills
Critical thinking
Technical Proficiency
Quality data entry
Customer data entry

Full Job Description

This role supports Drake Software in delivering the tools and services tax professionals rely on to grow their business and serve their clients. We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries. Our customers trust Drake Software for comprehensive product excellence and value.

Highlights & Benefits

Beyond competitive compensation, we invest in our team with a comprehensive benefits package designed to support your well-being and growth. This includes medical, dental, vision, and life insurance, generous paid vacation and sick days, paid holidays, and a 401(k) with company match. You'll thrive in our fun, collaborative, and supportive culture, with opportunities for continuous learning and career development. Other highlights include:

Room for growth – develop skills and advance your career
Opportunities for cross-training – broaden your knowledge across multiple products
Multiple openings available – join a team that is expanding and hiring now! We are hiring on multiple shifts, and a shift differential is offered for closing shift!
Comprehensive training program – paid training to set you up for success from day one
Supportive leadership team – approachable leadership team who is invested in your success
Convenient location – easy access to our onsite facility with nearby amenities
Work that makes an impact – support tax professionals and customers across the country

Essential Duties & Responsibilities

Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat, ensuring prompt and accurate solutions.
Interviews end user to determine root cause of the problem and leads user through troubleshooting and diagnostic procedures to identify a resolution.
Handles problem recognition, research, isolation, resolution, and follow-up for most user problems, partnering with designated staff on more complex problems to ensure customers receive appropriate advanced support.
Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely.
Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction.
Adhere to established best practices, procedures, scripts, and direction provided by management.
Maintain consistent, reliable attendance and adherence to your schedule for all shifts.

Education & Experience

High School diploma or general education degree (GED); or related experience and/or training: or equivalent combination of education and experience required.
Proficiency with essential computer applications and accurate data entry skills required.
Prior experience in telemarketing, retail background or customer relations preferred.
Strong customer service skills required.
Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions.
Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening.
Strong reading comprehension and critical thinking skills required.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

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it support jobs in young harris, ga

Customer Service Representative

Data Center Technician - Marble, NC

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