4140 East State Street. Hermitage, Pennsylvania. 16148.
Position Title: Vehicle Title Clerk
Business Unit: Operations
Reports To: Supervisor of Loan Operations
This position is primarily responsible for processing and maintaining vehicle title documentation in accordance with state regulations and company requirements. The incumbent ensures the timely and accurate completion of title-related activities while providing exceptional service to customers, dealers, and regulatory agencies.
- Processes retail and wholesale vehicle title transactions for multiple states while ensuring accuracy and compliance with applicable regulations.
- Handles all aspects of title administration, including title transfers, duplicate title requests, state-to-state title transfers, and title corrections.
- Examines vehicle titles and supporting documentation for completeness, accuracy, and conformity with state and company requirements.
- Verifies title acceptance requirements and filing procedures for applicable states.
- Resolves title discrepancies and outstanding issues through communication with customers, dealerships, lending institutions, and state regulatory agencies.
- Maintains current knowledge of state DMV regulations and titling requirements and applies regulatory guidelines appropriately.
- Monitors and follows up on outstanding title reports to ensure timely resolution.
- Compiles, maintains, and reports on all outstanding title transactions, including missing, delayed, or problem titles.
- Processes title-related mailings and maintains systems for tracking out-of-state titles.
- Coordinates and confirms the proofing, processing, and delivery of title documents and products.
- Tracks production and quality metrics to support departmental performance goals.
- Performs clerical and administrative duties in support of departmental operations.
- Performs other related duties and projects as assigned.
All employees have the responsibility and accountability to serve as risk managers for their business areas by understanding, identifying, reporting, responding to, and monitoring risks encountered in daily activities.
The Company is committed to achieving superior levels of compliance by adhering to all applicable laws, regulations, and company policies. Compliance with regulatory requirements and company procedures is a required component of all position descriptions.
High School Diploma or GED
1 year of vehicle title processing experience preferred
- Excellent customer service and interpersonal skills
- Strong verbal communication and telephone skills
- Strong attention to detail and commitment to accuracy
- Ability to learn quickly and adapt to changing priorities
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Demonstrated strong work ethic and self-motivation
- Proficient in Microsoft Office applications and other job-related software
- Ability to manage multiple tasks in a fast-paced environment
- Strong problem-solving and follow-up skills
- Notary Public certification preferred
- Dealertrack Registration and Titling System (RTS) and Vitu experience preferred
- Ability to sit, stand, and use standard office equipment for extended periods of time
- Ability to perform repetitive data entry and document processing tasks
- Ability to lift and move files and boxes as needed
Position Title: Loan Operations Representative 1
Business Unit: Operations
Reports To: Supervisor of Loan Operations
Position Overview:
This position is primarily responsible for providing timely and accurate service to internal and external customers in support of the lending functions of the Bank.
Primary Responsibilities:
Executes post closing review of loan documents for consumer, indirect and residential mortgage loans, adds or removes document exceptions as discovered or resolved and reviews and packages mortgage documents for recoding.
Prepares closing documents for consumer loans and is measured against established volume levels, reviews requests for compliance with Bank policy and procedures and advises Lenders or Underwriters of deficiencies.
Books all types of loans to the core system and is measured against established volume levels.
Maintains and tracks all vehicle titles to insure that the Bank is placed as the lien holder, prepares lien release letters, orders duplicate titles, processes requests for state to state transfers and monitors FDI reports.
Files all loan files and follow-up paperwork after it has been scanned to Director and provides documentation to internal and external resources as needed.
Processes paid loan files for all types of loans, releases collateral as required, prepares mortgage satisfactions and prepares and maintains retention boxes.
Processes mail payments.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
0
Special Skills:
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
Detail-oriented
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
Special Licenses and Certificates:
N/A
Physical Requirements:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
