Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
The Associate Field Service Technician is an entry-level Field Service Technician (FST) position responsible for supporting the installation, maintenance, and service of Boston Scientific medical systems and devices. This is a hands-on, field-based role designed to build foundational technical skills in a customer-facing environment.
In this role, you will partner with experienced Field Service Technicians to learn how to troubleshoot, repair, and maintain complex medical equipment while delivering high-quality service to healthcare providers. You will contribute to customer satisfaction by supporting equipment performance, assisting with user training, and responding to service needs. Collaboration with cross-functional teams may include support for service events, documentation, and customer inquiries.
As part of your development, you will receive structured training and mentorship from senior team members. Over time, you will begin managing service activities within an assigned territory with guidance, progressing toward independent field service responsibility.
This role supports Boston Scientific’s MedSurg Division, including products such as the Lumenis Holmium and CO₂ Laser Systems, as well as the GreenLight XPS Laser Systems.
The selected candidate will reside near Columbus, OH and travel to support training and service needs across the Central Region.
Interested in hearing from a Field Service Technician at Boston Scientific? Check out our video, featuring Bob, to learn more about the role: https://videomy.co/sh2Iydw
Your responsibilities will include:
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Instruct customers on system operation and maintenance.
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Act as company liaison with customers for administrative and technical matters.
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Address problems of diverse scope as a Field Service Technician.
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Exercise judgment in selecting methods and techniques for solutions within defined practices and policies.
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Perform service activities including maintenance, modification, recalibration, and repair of Boston Scientific's Capital Equipment and accessories both in the field and in-house, as well as third-party capital equipment.
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Report all service activities using dedicated forms.
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Ensure customer satisfaction with BSC equipment and service.
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Adhere to applicable standard operating procedures to meet quality and regulatory commitments of Boston Scientific.
Required qualifications:
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Associate’s degree (AA/AS) or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related field; OR an equivalent combination of education, training, and relevant technical experience demonstrating the required knowledge, skills, and abilities
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Examples of equivalent combinations may include (but are not limited to):
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High School Diploma/GED with completion of a formal technical training program (e.g., electronics, biomedical equipment, or military technical training)
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High School Diploma/GED with a minimum of 1 year of hands-on experience diagnosing, troubleshooting, repairing, or maintaining mechanical, electrical, or electronic systems (e.g., automotive systems, equipment repair, field service, or similar technical work)
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Internship, apprenticeship, or vocational training involving technical equipment or systems with hands-on troubleshooting or repair experience
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Basic understanding of electronic systems, including analog and digital circuitry
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Ability to learn troubleshooting and servicing of complex technical or medical equipment
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Strong communication skills with a customer-focused mindset
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Ability to travel approximately 75% of the time, including occasional short-notice travel
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Valid driver’s license and ability to meet company driving requirements
Preferred qualifications:
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Bachelor’s degree in Electronics, Biomedical Engineering, or a related field
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Prior internship, co-op, or hands-on experience in a technical, biomedical, or field service environment
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Exposure to hospital or clinical environments
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Familiarity with lasers, optics, or medical device technology
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Coursework or certification in Laser Technology, Electronics, or Biomedical Engineering
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Experience using basic diagnostic tools and software applications (e.g., Microsoft Office Suite)
Requisition ID: 631117
Minimum Salary: $ 54704
Maximum Salary: $ 92976
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
