Raleigh Planning and Development is seeking a Planning Manager to lead the Operations section within the department’s newly established Project Support and Strategy Division. The division includes three core functional areas:
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Project Support, comprising customer-focused units responsible for project support and customer experience.
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Strategy, consisting of strategic process improvement units, including process improvement, records, finance, and internal learning.
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Operations, encompassing the department’s operational business units, including business operations, communications and engagement, and technology.
This position leads the department’s ongoing operational business needs by ensuring strong alignment and support across internal units, including Business Operations, Communication and Engagement, and Technology, and by coordinating departmental planning efforts to maintain consistency with the City’s Strategic Plan, the departmental Business Plan, and emerging initiatives.
About You:
The ideal candidate brings strong business operations skills, a solid grounding in communications principles, and proficiency in GIS and data analytics. Advanced experience with data-driven decision making that guides process change and continuous improvement will help you succeed in this role. Excellent customer service and problem-solving skills are essential to maintaining effective working relationships with staff, other departments, elected officials and the public. Excellent project management skills, including skill in planning, organizing, evaluating, analyzing problems, making decisions, time management and implementation plans will make you successful in this role. Qualified candidates will clearly exemplify the City’s organizational values of Accountability, Collaboration, Equity, Ingenuity, and Integrity.
About Us:
Raleigh has a long history of planning, from its intentional establishment as the Capital of North Carolina in 1792 to its growth into the second largest city in North Carolina. We have grown from our initial William Christmas-planned 400-acre grid to over 150 square miles of corporate limits supporting a population of over 500,000. Raleigh Planning and Development oversees the development process throughout more than 180 square miles of corporate limits and planning jurisdiction; from the legislative beginning of the process including maintaining the City’s Comprehensive Plan and Unified Development Ordinance; through to completion of individual buildings, including site planning reviews, building permit issuance, and inspections.
Planning and Development has a vision “to partner with the community to plan for and develop a safe and sustainable built environment supporting a healthy and prosperous Raleigh.” This vision is supported by the City’s Comprehensive Plan, maintained by our department, as well as our mission “to provide timely, predictable, and customer-oriented services,” which is a key focus area of this role.
Education and Experience:
Bachelor's Degree in Planning, Urban Planning, Public Administration, or related field; 5 to 7 years' supervisory level professional planning experience in an area relevant to assigned department
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
Licenses and Certifications:
Preferred Qualifications:-
American Institute of Certified Planners Certification
Knowledge of:
Applicable federal, state and local laws, codes, regulations including development ordinances
Best practices in community engagement and survey design
General engineering, landscape architecture, and land development principles and practices
City planning and urban design principles, practices, history and trends
Principles and practices of program administration and management
Principles and practices of project management
Principles and practices of grant administration
Principles and methods of qualitative and quantitative research
Principles and applications of critical thinking and analysis
Best practices, trends and emerging technologies related to transportation planning and transit
Principles and practices related to Bus Rapid Transit (BRT) implementation
Federal Transit Administration’s Capital Investment Grant (CIG) Program
Principles and practices of budget development and administration
Customer service principles
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Supervisory principles, practices and techniques
Relevant software applications including, but not limited to MS Office Suite, Adobe Suite, and ArcGIS
Skill in:
Supervising and evaluating staff performance
Coaching and mentoring others
Strategic visioning and planning
Providing project management, organization and logistics coordination
Managing project or program finances
Providing consultation and serving as a program liaison and subject matter expert
Monitoring compliance with applicable plans, standards, regulations and contracts
Developing visual, written, and oral presentations
Researching operational issues and articulating recommendations
Exercising political acumen, tact and diplomacy
Monitoring, evaluating and assessing projects, programs and functional operation
Interpreting and applying applicable laws, codes, regulations and standards
Utilizing a computer and relevant software applications
Ability to:
Engage with community stakeholders and disseminate information effectively
Serve as subject matter expert in planning
Research and assess operational issues and options
Track and monitor budget approvals
Oversee project management tasks and deliverables
Maintain and update project reports and data
Effectively convey and exchange information
Prioritize competing demands
ADA and Other Requirements:
Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment or in a vehicle.
Work Exposures:
Employees in this role will occasionally interact with individuals who are hostile or irate.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
