Top 46 Customer service manager Jobs in Zephyrhills Fl

Director, Customer Experience Operations
WellDyne —Lakeland, FL
- $100,000 - $120,000 a year
- Analysis skills
- Bachelor's degree
- Organizational skills
Quick Apply
5d
Customer Relations Manager (Aircraft Maintenance) - Tampa, FL
Textron Aviation —Tampa, FL
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Adoption assistance
- 401(k) matching
Personal Lines Customer Service Manager
Safepoint MGA, LLC —Tampa, FL
- Full-time
- 5 years
- Computer literacy
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Call Center Supervisor
Inktel —Tampa, FL
- $48,000 - $50,000 a year
- Full-time
- Mid-level
- Leadership
- 2 years
- Disability insurance
- Health insurance
Quick Apply
5d
Director of Customer Growth
Master Trades Group —Tampa, FL
- $150,000 - $160,000 a year
- Remote
- 7 years
- Marketing
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Red Alert Supervisor
Rooms To Go —Lakeland, FL
- Full-time
- Mid-level
- US work authorization
- 2 years
- Disability insurance
- Health insurance
Customer Service (Route Manager) - Tampa, FL
Canteen —Tampa, FL
- Full-time
- Background check
- Sales
- Merchandising
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Experience Supervisor I
JCPenney —Brandon, FL
- $21.00 - $26.25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Commercial Lines Client Service Manager
Higginbotham —Lakeland, FL
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Service and Parts BDC Director Gator Ford
Morgan Auto Group —Seffner, FL
- Full-time
- Mid-level
- Team management
- Disability insurance
- Health insurance
Quick Apply
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Plant City, FL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Personal Lines P&C Call Center Supervisor
Safepoint MGA, LLC —Tampa, FL
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Writing skills
- Paid jury duty
- Health savings account
Quick Apply
Customer Service Sales Lead
New Tampa Pet Resort —Lutz, FL
- From $16.50 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Computer skills
- Paid training
- Disability insurance
Quick Apply
7d
Customer Service Mgr
Winn-Dixie —Seffner, FL
- Morning shift
- Background check
- Inventory management
- Mid-level
3d
Temporary Workforce Management Specialist
HEALTHPLANONE, LLC —Tampa, FL
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
Quick Apply
4d
Client Success Manager East Side (3 | 4) - 100325
Pink Callers —Tampa, FL
- $18 - $21 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
- Paid training
- Paid time off
Quick Apply
Customer Care Supervisor
Canine Cabana LLC —Brandon, FL
- $17 - $18 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Organizational skills
- Leadership
- Health insurance
- Paid time off
3d
Working Service Manager
Performance Air Compressor Solutions —Tampa, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
9d
Customer Experience Manager
Five Below Inc —Valrico, FL
- From $17 an hour
- Full-time
- 18 years or older
- Mid-level
- Travel
Quick Apply
17h
Senior Vice President, Customer Success
Ashley Furniture Industries, LLC. —Tampa, FL
- Bachelor's degree
- Travel
- US work authorization
- Profit sharing
- Health insurance

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Director, Customer Experience Operations

WellDyne -
Lakeland, FL

Quick Apply

Job Details

$100,000 - $120,000 a year
5 days ago

Qualifications

Vendor relationship building
Stakeholder relationship building
Senior leadership

Full Job Description

Summary
The Director, Customer Experience Operations sits within Customer Care and serves as a critical conduit between internal operations and cross-functional partners, including Client Services, IT, and other support teams. This role is responsible for ensuring alignment across stakeholders to deliver seamless client experiences, drive operational performance, and resolve issues effectively. By bridging communication, translating client and customer needs into actionable plans, and leading cross-functional coordination, the Director plays a key role in enhancing service delivery, supporting program success, and maintaining strong client relationships. (This role may or may not have direct reports).

Essential Duties and Responsibilities

Lead and facilitate client call calibrations to ensure alignment on quality standards, expectations, and performance outcomes.
Manage and conduct Quarterly Business Reviews (QBRs), providing insights, performance metrics, and strategic recommendations to clients.
Collaborate with cross-functional teams to gather, define, and document client requirements, supporting the setting up of new programs and successful implementations.
Oversee vendor management, including ownership of external partner relationships with a focus on performance monitoring, reporting, and continuous improvement.
Scope and define VCP (Voice/Customer Platform) projects, serving as the primary interface with technology teams to ensure accurate requirements and successful execution.
Drive performance management initiatives, partnering with supervisors and managers to improve key operational metrics such as Average Handle Time (AHT), quality, and overall service delivery.
Own and manage client escalations, conducting deep-dive analysis to determine root cause, assess business impact, and drive corrective actions through to resolution.
Identify systemic issues and recurring trends, prioritizing the highest-impact opportunities and partnering with cross-functional teams to implement sustainable solutions.
Proactively chase down resolution paths across teams, ensuring accountability, timely follow-up, and clear communication to stakeholders and clients.
Analyze performance data and operational trends to identify opportunities for improvement and enhance client satisfaction.
Provide leadership coverage for the VP and Senior Director, ensuring continuity of operations, decision-making, and team support as needed.
Foster strong client relationships through proactive communication, issue resolution, and continuous alignment on business goals.
Provides leadership and guidance to team members and cross-functional partners and may assume direct people management responsibilities as required.
Additional duties as assigned.

Education and Experience

Bachelor’s degree in business administration, Communications, or a related field preferred (or equivalent work experience).
10+ years of leadership experience in client experience, customer operations, or call center management.
Proven experience managing client relationships and leading performance-driven initiatives.
Experience handling complex escalations and root cause analysis in a client-facing environment.
Experience with vendor/outsourced partner management strongly preferred.
Demonstrated experience supporting program implementations and cross-functional project work.
Experience leading and motivating teams, both through direct reporting relationships and through influence in a cross-functional environment.

Knowledge, Skills and Abilities

Strong understanding of call center operations, performance metrics (AHT, quality, NPS, etc.), and continuous improvement practices.
Advanced problem-solving and root cause analysis skills, with the ability to translate findings into actionable solutions.
Excellent client-facing communication and presentation skills, including experience leading QBRs and managing escalations.
Ability to prioritize and manage high-impact issues under pressure, ensuring timely resolution and stakeholder satisfaction.
Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously.
Experience collaborating with technology teams to scope and implement solutions.
Proven ability to influence and coach leaders (supervisors/managers) to drive performance improvements.
Strong analytical skills with the ability to interpret data and identify trends.
Ability to build and maintain relationships with internal stakeholders, clients, and external vendors.
High level of adaptability and ability to operate effectively in a fast-paced, evolving environment.

Quick Apply

Refine Your Search

customer service manager jobs in zephyrhills fl

Director, Customer Experience Operations

Customer Relations Manager (Aircraft Maintenance) - Tampa, FL

Personal Lines Customer Service Manager

Call Center Supervisor

Director of Customer Growth

Customer Care Red Alert Supervisor

Customer Service (Route Manager) - Tampa, FL

Customer Experience Supervisor I

Commercial Lines Client Service Manager

Service and Parts BDC Director Gator Ford

Branch Operations Supervisor - Commercial Insurance

Personal Lines P&C Call Center Supervisor

Customer Service Sales Lead

Customer Service Mgr

Temporary Workforce Management Specialist

Client Success Manager East Side (3 | 4) - 100325

Customer Care Supervisor

Working Service Manager

Customer Experience Manager

Senior Vice President, Customer Success

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