Job Title: Medical Assistant / Phlebotomist (Part-Time)
Location: Charlotte, NC
Are you a compassionate, patient-centered, and highly skilled Medical Assistant looking to make a significant impact in a growing clinical and toxicology practice? We're seeking a dedicated individual to join our team, providing exceptional care and support to our patients.
About Our Practice:
Our practice is committed to delivering accurate and timely clinical and toxicology services with a focus on personalized patient care and innovative solutions.
Job Summary:
As a Medical Assistant, you will be an integral part of our team, working directly with staff and patients to ensure a smooth and supportive experience. Your role will encompass a variety of essential office and clinical duties, always with a focus on patient comfort and comprehensive care. We're looking for someone who is personable, engaging, and willing to go the extra mile for every patient.
Key Responsibilities:
- Patient Care & Support:
- Escort patients to exam rooms, take vital signs, and prepare them for testing and collections.
- Provide compassionate and engaging care, ensuring patient comfort and understanding throughout their visit.
- Perform observed and unobserved urine collections, as well as offsite (mobile) and after-hours collections as directed.
- Clinical & Laboratory Duties:
- Collect and prepare various lab specimens (urine, saliva, hair, nail, blood draws/venipuncture) with high proficiency.
- Maintain lab rooms, ensuring they are stocked, clean, and organized according to protocol.
- Enter data into appropriate systems, scan, and accurately index documents.
- Administer accurate, reliable, confidential, and timely notifications of lab results.
- Communicate effectively and accurately with clients, Designated Employee Representatives, and Medical Review Officers.
- Administrative & Office Support:
- Handle front desk duties, including checking patients in and out, managing walk-in patients, answering calls, taking payments and scheduling appointments.
- Maintain patient accounts and records, perform word processing, and manage scheduling.
- Maintain all logs and ensure accurate record-keeping.
- Perform cleaning duties to comply with lab protocols and daily office upkeep.
- Maintain laboratory supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
- Perform daily drop-off of FedEx, UPS, and other packages (as needed).
- Adhere to all relevant state/federal regulations, as well as company policies and procedures.
- Other duties as assigned to support the efficient operation of the clinic.
Qualifications:
Knowledge, Skills & Abilities:
- Demonstrable Interpersonal Skills: Ability to communicate effectively and empathetically with patients and colleagues.
- Exceptional Customer Service: Proven strong customer service and phone etiquette skills.
- Medical Knowledge: Knowledge of basic medical terminology, immunization requirements, and medical safety practices and standards.
- Organizational Skills: Ability to plan, prioritize, and organize tasks efficiently.
- Reporting & Correspondence: Skilled in preparing records, writing reports, and responding to correspondence professionally.
- Computer Literacy: Proficient in computer usage.
- Bilingual Proficiency: Fluent in both English and Spanish (preferred).
- Team Player: Ability to work collaboratively in a fast-paced environment.
- Multi-Tasking: Ability to effectively manage multiple tasks and responsibilities simultaneously.
- Compassion: A genuine desire to provide the utmost in patient/customer care and go the extra mile for patients.
Education & Experience:
- Medical Assistant Certification or Phlebotomy Certification.
- 1-2 years of experience as a Medical Assistant in a health center or medical office (preferred).
- High School Diploma or GED (Required).
- Experience collecting specimens with high proficiency in blood draws/venipuncture (Required).
- Experience in DOT drug testing and/or DNA testing (a plus).
- Understanding of HIPAA regulations (highly desired).
- Clean background Check and Drug testing report required.
Work Environment & Schedule:
This is an initial Part-time position, Monday through Friday, 9:00 AM to 3:00 PM. As our business grows, the workdays and hours may increase. Flexibility to work extra hours as needed is appreciated.
To Apply:
Please submit your resume and a cover letter outlining your qualifications and experience through Indeed. We look forward to hearing from you!
Pay: $14.00 - $18.50 per hour
Work Location: In person
