Top 216 Blue cross blue shield Jobs

Account Advisor I - Call Center
BlueCross BlueShield of Louisiana —Louisiana
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
Business Consultant (Remote)
CareFirst BlueCross BlueShield —Reston, VA
- $88,848 - $176,462 a year
- Online Application
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- 401(k)
Quick Apply
Regulatory Compliance Analyst (Remote) - Privacy
CareFirst BlueCross BlueShield —Baltimore, MD
- $54,864 - $108,966 a year
- Online Application
- Remote
- Research
- Mid-level
- Bachelor's degree
- 401(k)
Quick Apply
Claims Recovery Specialist II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $42,624 - $78,144 a year
- Full-time
- Remote
- Basic math
- Mid-level
- High school diploma or GED
- 401(k)
Quick Apply
8d
Claims Customer Service Advocate I
BlueCross BlueShield of South Carolina —Columbia, SC
- 8 hour shift
- Basic math
- Research
- Office
- Wellness program
- Health insurance
Bilingual Customer Services Advocate II
BlueCross BlueShield of South Carolina —Columbia, SC
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Claims Adjuster III (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $44,136 - $80,916 a year
- Full-time
- Remote
- 7 years
- High school diploma or GED
- Mentoring
- 401(k)
Quick Apply
Provider Relations Representative - Louisiana
BlueCross BlueShield of Louisiana —Baton Rouge, LA
- Full-time
- Pass drug screening
- Public speaking
- Mid-level
Premium Coordinator (Remote) - Fort Wayne, IN, or San Francisco, CA
BlueCross BlueShield of South Carolina —San Francisco, CA
- $22.26 - $40.74 an hour
- Full-time
- Remote
- Research
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Claims Adjuster I (Remote)
CareFirst BlueCross BlueShield —Washington, DC
- $36,576 - $67,056 a year
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- 401(k)
Quick Apply
7d
Senior Business Analyst (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $73,728 - $146,432 a year
- Full-time
- Remote
- Computer Science
- Research
- Analysis skills
- 401(k)
Quick Apply
Executive Assistant (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $80,424 - $147,444 a year
- Full-time
- 7 years
- Office
- High school diploma or GED
- 401(k)
Quick Apply
Claims Technician - PGBA (Part-Time)
BlueCross BlueShield of South Carolina —Florence, SC
- Part-time
- Word processing
- Office
- Databases
- Health insurance
- Dental insurance
9d
Claims Processor I
BlueCross BlueShield of South Carolina —Columbia, SC
- Full-time
- Customer service
- Word processing
- Basic math
- Health insurance
- Dental insurance
Documentation Clerk
BlueCross BlueShield of South Carolina —Columbia, SC
- 8 hour shift
- Inventory management
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
1d
Auditor (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $50,904 - $101,101 a year
- Online Application
- Remote
- CPA
- Mid-level
- Finance
Quick Apply
Payment and Medical Policy Coordinator (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $51,264 - $101,816 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Finance
- 401(k)
Quick Apply
9d
Senior Clinical Documentation Integrity Specialist
BlueCross BlueShield of Louisiana —Louisiana
- Full-time
- Remote
- Nursing
- Microsoft Excel
- Microsoft Outlook
Quality Incentive Consultant- West TN
BlueCross BlueShield of Tennessee —Jackson, TN
- Full-time
- Remote
- Nursing
- Microsoft Outlook
- Mid-level
Bilingual Claims Customer Service Advocate II
BlueCross BlueShield of South Carolina —Columbia, SC
- Full-time
- Spanish
- Basic math
- English
- Health insurance
- Dental insurance

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Account Advisor I - Call Center

BlueCross BlueShield of Louisiana -
Louisiana

Apply Now

Job Details

Full-time

Qualifications

Phone communication

Full Job Description

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

This role is a high‑volume call center position. As an Account Advisor, you will spend most of your workday on the phone assisting members and providers with health plan–related questions.

What you will do day to day:

Take approximately 40–50 inbound calls per day
Serve as the first point of contact for the organization
Answer questions related to benefits, eligibility, claims, and general account issues
Use multiple systems at one time while speaking with callers
Follow established policies and scripts to provide accurate information
Handle challenging or emotional calls professionally and calmly
Document each call thoroughly before moving to the next one

Most calls are routine, but some can be complex or time‑sensitive. You are expected to stay focused, manage your time, and move efficiently from call to call throughout your shift.

Work Schedule & Environment

The Customer Service hours of operation are from 8am-5pm Monday-Friday.
This is a remote position after training, with required onsite components during new hire training at the Baton Rouge Corporate Campus.
You must be comfortable working a full shift on the phone, with scheduled breaks.
A hardwired internet connection is required (minimum 5MB upload / 10MB download).

QUALIFICATIONS

Education

High School Diploma or equivalent preferred

Work Experience

1 year of customer service or medical office experience required
A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience
Previous experience in a call center is preferred

Skills and Abilities

Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook , etc.) and related software as other corporate software progrms and applications.
Demonstrated verbal and written communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism.
Familiarity with medical and health insurance terminology preferred
Conflict resolution skills and remains calm under pressure/stressful situations
Must be able to to demonstrate critical thinking and problem solving skills
Demonstrate attention to detail
The ability to actively listen and ask appropriate questions, to effectively understand issues that are presented from customers.
Reading comprehension skills are required due to the high amount of direct customer contacts and the need to understand customer contract benefits and training materials.
Effective organizational and interpersonal skills are required. Must have the ability to multi-task and handle work independently as well as organize and prioritize multiple customer issues.
Ability to take ownership of issues from the beginning, seeking First Call Resolution (FCR)
Must be able to verbally communicate on the telephone in a call center environment approximately 95% of the time in the Customer Care Center.
Employees may be expected to work during inclement weather or other emergency situations when needed.
Must have ability to successfully complete Customer Service training, with demonstrated proficiency in training materials.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy.
Responds to inquiries regarding adjustments, refunds, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction to members or providers.
Maintains knowledge of required lines of business, changes to applicable company policies/procedures, recent laws and regulations, and related computer systems to ensure information is current and accurate when providing service to members or providers on the telephone in the call center.
Meet Customer Service performance goals/expectations in the areas of efficiency, accuracy, quality, production, customer satisfaction, and attendance
The ability to verbally communicate on the telephone approximately 95% of the time.

An Equal Opportunity Employer

All internal employees please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact [email protected] for assistance.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

Apply Now

Refine Your Search

blue cross blue shield jobs

Account Advisor I - Call Center

Business Consultant (Remote)

Regulatory Compliance Analyst (Remote) - Privacy

Claims Recovery Specialist II (Remote)

Claims Customer Service Advocate I

Bilingual Customer Services Advocate II

Claims Adjuster III (Remote)

Provider Relations Representative - Louisiana

Premium Coordinator (Remote) - Fort Wayne, IN, or San Francisco, CA

Claims Adjuster I (Remote)

Senior Business Analyst (Remote)

Executive Assistant (In-Office)

Claims Technician - PGBA (Part-Time)

Claims Processor I

Documentation Clerk

Auditor (Remote)

Payment and Medical Policy Coordinator (Remote)

Senior Clinical Documentation Integrity Specialist

Quality Incentive Consultant- West TN

Bilingual Claims Customer Service Advocate II

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