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Waiver Case Manager - Transitional Specialist

Residential Transitions, Inc. -
Minneapolis-Saint Paul, MN

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Job Details

Full-time
$55,000 - $60,000 a year

Benefits

Continuing education credits
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Passenger vehicle
Driver's License
Bachelor's degree
Data entry
Personal transportation assistance
Typing

Full Job Description

Waiver Case Manager - Transitional Specialist

Enjoy the flexibility of a hybrid work environment while making a meaningful impact in the lives of individuals facing serious mental health challenges.

Company Overview:

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview:

Residential Transitions Inc. (RTI) is seeking a dedicated Waiver Case Manager – Transitional Specialist to support waiver case management services across multiple counties. We work with individuals integrated into the community, living in their own homes and in our residential settings. Our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills while treating them with dignity and respect.
The Transitional Specialist provides person-centered case management services to individuals diagnosed with serious and persistent mental illness, substance use disorders, and co-occurring medical conditions who are eligible to receive services through waivered (CADI, CAC, BI, DD, etc) and non-waivered (Rule 185) programs. This role focuses on supporting program continuity across counties(Dakota, Hennepin, Ramsey) by assisting with client intakes, providing caseload coverage, and coordinating case management services during staff absences.

This position requires in-person training at our main office for the first 60 days.

Role Responsibilities:

Complete client intakes for all counties(Dakota, Ramsey and Hennepin) served by the waiver case management program.
Provide caseload coverage across counties to support service continuity when needed.
Provide coverage during waiver case management out-of-office days, ensuring clients continue receiving services and support.
Monitor, respond to, and coordinate incoming calls to the waiver case management coverage line.
Coordinate client intakes and discharges within set parameters and timelines.
Collaborate with professionals such as physicians, mental health providers, and interdisciplinary teams to support service planning and care coordination.
Ensure financial authorizations and provider contracts are in place for services.
Ensure services are documented in individual records so information is readily available, results of services can be determined, and record-keeping standards are met.
Access available community and housing resources so that necessary and relevant resources match an individual’s needs and preferences.
Provide crisis assessment and intervention so individuals receive the assistance they need to remain safe in their home and community.

Required Qualification and Experience:

The Waiver Case Manager shall be qualified under Minnesota law as follows:
- Be a graduate from an accredited four-year college with a major in social work, psychology, sociology or a closely related field. OR
- Be a graduate from an accredited four-year college with a major in any field and one year of experience as a social worker/case manager/care coordinator in a public or private social service agency.
At least 1–2 years of professional experience providing waiver case management services.
Willingness to travel within the Metro Area, for applicable mileage reimbursements, with a current driver’s license, clean record, and personal vehicle with insurance; and able to transport clients in that vehicle.
Must not be actively receiving services from Residential Transitions Inc. and must not have received services within the last two years.

Preferred Qualification and Experience:

Master's degree in behavioral science or related field
Experience providing direct services to adults with serious and persistent mental illness
Experience working with multiple counties would be highly valued

Benefits of Working at RTI

Generous PTO: Accrue paid time off based on tenure: up to 120–208 hours annually depending on years of service
On-Demand Pay: Access your earned pay anytime.
Paid Holidays: 7 company-paid holidays + 1 floating holiday.
Retirement: 401(k) with company matching contribution.
Health Benefits: Medical, dental, and vision insurance.
Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
Career Advancement Opportunities: Grow within RTI.

Compensation: $55,000.00 - $60,000.00 per year

Type: Full-Time

Location: Across all counties (Dakota, Ramsey and Hennepin)

Physical & Mental Requirements:

Employees in this role must be able to:

Walk, stand, sit, bend, climb stairs, and perform crisis prevention/intervention techniques
Use hands for writing, typing, and data entry
Lift up to 40 lbs. and occasionally exert physical effort during duties
Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle

Be the difference by making a difference. Advance your career in mental health today and change someone’s life tomorrow with Residential Transitions Inc., an award-winning organization that puts the people they serve and employ first.

RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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