Top 179428 Customer care support manager Jobs

Manager, Residential Customer Support
Point Broadband —Remote
- Remote
- Residential
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Community Support Manager
Raya App —Remote
- Weekends as needed
- Remote
- Mid-level
- Continuous improvement
- Conflict management
Customer Support Specialist
Healthcare Systems and Technologies, LLC —Remote
- Full-time
- Remote
- Clinic experience
- Bachelor's degree
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Customer Support Associate
M7 Health —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
- Paid training
Quick Apply
Pharmacist
Kinney Drugs —Williston, VT
- $81,931.20 - $123,496.06 a year
- Full-time
- Management
- Ability to walk for extended periods
- Bachelor of Science
Pharmacy Manager
Weis Markets —Binghamton, NY
- $94,000 - $155,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Pharmacy Manager
GRX Holdings, LLC dba Medicap Pharmacy —Greenfield, IA
- Full-time
- Research
- Recruiting
- Senior level
Travel Pharmacist - Open Door Pharmacy - PRN
Maxor National Pharmacy Services, LLC —Muncie, IN
- $75 - $76 an hour
- Weekends as needed
- Mid-level
- Bachelor's degree
- Travel
- Mileage reimbursement
- Paid time off
Quick Apply
Pharmacy Manager
CVS Health —Wasilla, AK
- $79 - $91 an hour
- Weekends as needed
- Mid-level
- In-person
- 1 year
- Relocation assistance
Quick Apply
2d
Per Diem (PRN) Floater Pharmacist
Maxor National Pharmacy Services, LLC —Burlington, VT
- $68 - $72 an hour
- Online Application
- Customer service
- Mid-level
- Bachelor's degree
Quick Apply
13d
Regional Pharmacist 39.5 Hrs ($118,500-$168,626/yr)
Hannaford —Damariscotta, ME
- $118,500 - $168,626 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Store discount
- Health savings account
Quick Apply
Pharmacy Manager
CVS Health —Oakdale, MN
- $65 - $85 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Regional Account Manager-Central Minnesota
Prairie St. John's —Saint Cloud, MN
- From $74,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Staff Pharmacist - Per Diem - Hudson Headwaters Health Network
Maxor National Pharmacy Services, LLC —Malone, NY
- $69 - $72 an hour
- Part-time
- Mid-level
- Clinic
- Patient care
Quick Apply
Commercial Banking Specialist
Old National Bank —Brainerd, MN
- $17.00 - $27.50 an hour
- Online Application
- Microsoft Word
- Research
- Mid-level
- Health insurance
- Dental insurance
Dental Operations Manager I
Virginia Garcia Memorial Health Center —Cornelius, OR
- $69,742 a year
- Full-time
- Spanish
- CPR Certification
- Clean driving record
- 403(b) matching
- Relocation assistance
Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Canine Enrichment Manager
Indyhumane —Indianapolis, IN
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Staff Pharmacist – Williamsburg, VA | Low-Volume | Neighborhood Pharmacy Feel
CVS —Williamsburg, VA
- From $68 an hour
- Part-time
- Background check
- Bachelor of Science
- Mid-level
- Store discount
- Health insurance
Quick Apply

I want to receive the latest job alert for customer care support manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care support manager jobs near

Residential Manager jobs in Remote

Pharmacist jobs in Burlington, VT

Pharmacist jobs in Williston, VT

Community Manager jobs in Remote

Customer Specialist jobs in Remote

Customer Success Manager jobs in Remote

Regional Account Manager jobs in Sioux Falls, SD

Regional Account Manager jobs in Appleton, WI

Washington Regional jobs in Fayetteville, AR

Enterprise Account Executive jobs in Austin, TX

Regional Account Manager jobs in Deerfield, IL

Regional Account Manager jobs in Ashburn, VA

Case Manager jobs in Nashville, TN

Operations Manager jobs in Pennsylvania

Operations Manager jobs in Murfreesboro, TN

Operations Program Manager jobs in San Jose, CA

Operations Manager jobs in Philadelphia, PA

Operations Support Specialist jobs in New York, NY

Operations Manager jobs in Fishers, IN

Category Manager jobs in Remote

Manager, Residential Customer Support

Point Broadband -
Remote

Quick Apply

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Cell phone reimbursement
Uniform allowance
Vision insurance
401(k) matching

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Operational management
Coaching
Frontline customer support management
Leading team collaboration initiatives
Data-driven problem-solving
Customer support
Operational excellence initiatives
Process improvement planning

Full Job Description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband’s benefit plans, payroll, and employment policies.

Manager, Residential Customer Support
Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, IL, KS, MD, MI, NY, OH, TN, TX, and VA) #LI-remote

Summary:
The Manager, Residential Customer Support is responsible for leading Residential Customer Support operations across a multi-state customer base. This role owns the customer experience, operational performance, and employee engagement outcomes of the Residential Customer Support organization while leading supervisors, leads, and frontline teams in a fast-paced and evolving business environment.

This leader is accountable for delivering a best-in-class customer experience through a customer-centric approach, a strong sense of urgency, and a commitment to operational excellence. The role is responsible for reducing customer effort, eliminating friction points, improving customer outcomes, developing high-performing teams, and strengthening long-term customer relationships through exceptional service and support.

The Manager plays a key role in supporting organizational growth, integration initiatives, process transformation, and evolving customer experience strategies while driving accountability and ownership throughout the organization.

Duties and Responsibilities:

Lead Residential Customer Support supervisors, leads, and frontline support teams across a multi-state operation
Own performance across customer experience measures, operational performance metrics, Escalation Management, Employee Engagement, and other key customer support performance measures
Analyze customer, operational, and employee performance data to identify trends, address root causes, and improve customer and business outcomes while balancing customer experience and business objectives
Develop and execute action plans to improve customer experience, operational performance, and team effectiveness
Identify and eliminate customer friction points while driving improvements that simplify the customer experience, reduce repeat contacts, and address underlying root causes
Foster a customer-centric culture focused on accountability, responsiveness, continuous improvement, and delivering exceptional customer experiences
Support customers throughout the customer lifecycle, including billing support, payments, account maintenance, service changes, move requests, and general account support needs
Identify opportunities to improve customer outcomes through product education, service right-sizing, and promotion of solutions that best meet customer needs
Support service reconnection efforts and customer retention opportunities by helping customers navigate payment and account-related challenges
Recruit, develop, and coach supervisors, leads, and frontline team members while building leadership bench strength and succession plans
Lead teams through organizational change, system implementations, integration activities, and process improvement initiatives
Manage escalated customer concerns with a sense of urgency and ensure timely and effective resolution while performing root cause analysis to prevent future escalations
Partner across the organization to improve customer outcomes, operational effectiveness, and service delivery
Own operational performance outcomes by proactively identifying emerging risks, customer trends, and improvement opportunities and driving timely corrective action
Regularly communicate operational results, challenges, and action plans to leadership
Other duties as assigned

Requirements:
What You Will Need

5+ years of customer support, contact center, customer experience, billing operations, collections, or related leadership experience
3+ years of leadership experience managing supervisors, team leads, or equivalent leadership roles
Experience leading high-volume customer service, customer support, billing, collections, or contact center operations
Demonstrated success improving operational performance through coaching, accountability, data analysis, and process improvement
Strong analytical, problem-solving, decision-making, and communication skills
Ability to manage multiple priorities in a fast-paced and evolving environment
Experience leading remote or geographically dispersed teams
Ability to travel periodically as business needs require

Preferred

Experience in telecommunications, broadband, billing operations, collections, financial services, utilities, subscription-based services, or other customer-focused service environments preferred
Experience leading organizations through growth, integration, transformation, or system implementation initiatives
Bachelor's degree in a related field or equivalent experience

Benefits:

Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance *Applicable by Position*
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*

The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.

Quick Apply

Refine Your Search

customer care support manager jobs

Manager, Residential Customer Support

Customer Success Manager

Community Support Manager

Customer Support Specialist

Customer Support Associate

Pharmacist

Pharmacy Manager

Pharmacy Manager

Travel Pharmacist - Open Door Pharmacy - PRN

Pharmacy Manager

Per Diem (PRN) Floater Pharmacist

Regional Pharmacist 39.5 Hrs ($118,500-$168,626/yr)

Pharmacy Manager

Regional Account Manager-Central Minnesota

Staff Pharmacist - Per Diem - Hudson Headwaters Health Network

Commercial Banking Specialist

Dental Operations Manager I

Patient Care Manager - Floater (RN)

Canine Enrichment Manager

Staff Pharmacist – Williamsburg, VA | Low-Volume | Neighborhood Pharmacy Feel

I want to receive the latest job alert for customer care support manager

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected