Top 16 Director (call center remote) Jobs

Director of Call Center Operations (Remote)
SKIN AND CANCER INSTITUTE —California
- Up to $111,000 a year
- Email
- Remote
- HIPAA
- Microsoft Office
- Master's degree
- Health insurance
- Dental insurance
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Operations Director (Call Center Remote)
Call 4 Health, Inc. —Alabama
- $105,000 a year
- Extended hours
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Director of Customer Contact Center
Airtron LLC —Dallas, TX
- Call employer
- Remote
- Mentoring
- Senior level
- Communication skills
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Director, Customer Care Center (Remote)
Mini Mall US Storage Properties —Plano, TX
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- 401(k) matching
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6d
Director, Technical Experience
Intradiem —Remote
- Remote
- Computer science
- Computer Science
- 11+ years
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Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Director, Customer Experience Billing Operations (Remote)
Quest Diagnostics —Edina, MN
- Full-time
- Remote
- HIPAA
- Master's degree
- 8 years
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Product Management Director – Outbound Contact Center Solutions
Five9 —San Ramon, CA
- $135,000 - $398,200 a year
- Remote
- HIPAA
- Bachelor's degree
- Product management
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Director of Patient Engagement (Refills and Inbound Pharmacy Team)
Shields Health Solutions —Remote
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Opportunities for advancement
11d
Product Management Director – Workforce Engagement
Five9 —San Ramon, CA
- $135,000 - $398,200 a year
- Remote
- Computer Science
- Product management
- Mentoring
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Head of Customer Service
Helix —California
- $110,000 - $135,000 a year
- Full-time
- Remote
- 8 years
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Director, Underwriting & Customer Service Operations - P&C
Peak6 —Remote
- From $135,000 a year
- Remote
- Bachelor's degree
- Senior level
- Leadership
- Commuter assistance
- Paid parental leave
Director, Risk and Payments Operations
BetMGM LLC —New Jersey
- $137,200 - $180,075 a year
- Full-time
- Remote
- 5 years
- US work authorization
- Senior level
- Disability insurance
- Health insurance
Medicare Sales Director - Arizona Mercy Care
CVS Health —Arizona
- $105,000 - $231,132 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
7d
Director, Customer Resolutions
Onity Group Inc. —United States
- $140,000 - $160,000 a year
- Full-time
- Remote
- Background check
- 8 years
- Bachelor's degree
Director of Government Travel Operations
ADTRAV Travel Management —United States
- $95,000 - $120,000 a year
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance

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Director of Call Center Operations (Remote)
SKIN AND CANCER INSTITUTE —California
Bachelor’s degree in healthcare administration, business, or related field; Master’s preferred. Use tools and data to monitor results, identify bottlenecks, and…
Up to $111,000 a year
Quick Apply
Operations Director (Call Center Remote)
Call 4 Health, Inc. —Alabama
Company-approved AI agents, AI workflows, automation tools, analytics tools, and workflow productivity tools. Understand, evaluate, and use company-approved AI…
$105,000 a year

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Director of Call Center Operations (Remote)

SKIN AND CANCER INSTITUTE -
California

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Job Details

Full-time
Up to $111,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Vendor relationship building
OSHA (regulatory compliance area)
Team supervision
Operational management
Spreadsheets
HIPAA
Microsoft Office
Databases
Team development
Bachelor's degree
Team training
Health information regulatory compliance
Data interpretation
Data-driven problem-solving
CRM system proficiency
Clinical confidentiality policies
AI-driven automation
Team building

Full Job Description

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

Work Category: Full-time, Exempt, Mon-Fri 8AM-5PM PST

The Director of Call Center Operations is a strategic and hands-on leader positioned to scale our centralized call center and patient access operations across a growing, multi-state dermatology and surgical care network. This role oversees a high-volume, remote call center and administrative support function serving as the primary access point for patients across medical dermatology, Mohs surgery, excisions, ASC scheduling, pharmacy coordination, and general patient inquiries.

WHAT YOU'LL DO:

Administrative & Operational Leadership

Oversee daily call center operations to ensure efficiency and patient flow.
Establish the strategic vision and operating roadmap for the function.
Submit and audit the daily and weekly operational reports for executive review.
Forecast and manage schedules, staffing ratios, and adherence to labor laws.
Lead onboarding and competency completion for new hires.
Develop and maintain SOPs ensuring consistency and compliance.
Demonstrates fiduciary responsibility that aligns with company needs.
Drives vendor relationships and manages continuity of SLA, KPI, and QA expectations.
Escalates operational issues timely to the necessary partners to support operational readiness.

Performance Management and Optimization

Define and manage SLAs, KPIs, and QA standards.
Monitor call volumes, response times, and resolution metrics, proactively identifying opportunities to optimize scheduling, staffing, and workflows.
Lead continuous improvement initiatives.
Maintain a clean, safe, and welcoming environment for patients and staff.
Monitor patient satisfaction, respond to and resolve complaints professionally.
Use tools and data to monitor results, identify bottlenecks, and lead continuous improvement efforts.
Schedule appointments and adjust provider schedules in accordance with clinic guidelines.
Collaborate closely with clinical operations and site leaders to align workflows and priorities, establishing the call center as a best-in-class support extension of the in clinic team.

Compliance & Reporting

Ensure compliance with HIPAA, OSHA, and all applicable healthcare regulations.
Ensure compliance with all company policies, processes and protocols.
Utilize EMA / ModMed EMR for scheduling, reporting, and task management.
Manage patient communications through Klara and Microsoft Teams.

Team Oversight & Training

Build and lead a high-performing remote call center and administrative operations team supporting multiple SCI clinics and centralized services.
Recruit, train, and coach remote team members, building a culture of accountability and service excellence.
Supervise teams to ensure job duties are completed accurately and on time.
Implement performance management and coaching programs.
Address and resolve team questions regarding scheduling, supplies, or office procedures.
Maintain accurate and updated staff schedules and lunch/rest break compliance.
Attend biweekly manager meetings and communicate key takeaways to staff.

WHAT WE'RE LOOKING FOR:

To perform effectively in this position, the incumbent must have:

Strong leadership and team-building skills.
Excellent verbal and written communication.
Proficiency in call center platforms and CRM systems.
Ability to analyze data and make informed decisions.
Knowledge of healthcare operations and patient confidentiality standards.
Familiarity with AI-driven automation, HITL delivery models, or workforce-enabled technology solutions.
Experience leading or standing up CX Ops, Delivery Ops, or Program Management Centers of Excellence.
Background in metrics-driven delivery models or large-scale operational transformations.
Demonstrated ability in handling difficult situations/information with professionalism, discretion, and confidentiality.
Experience in dermatology or medical office setting is strongly preferred.
Excellent organizational and multitasking abilities.
Demonstrated strong leadership, training, and communication skills.
Proficient with email tools, spreadsheets, databases, and EMR systems (EMA preferred).
Knowledge of HIPAA, OSHA, and healthcare operations.
Friendly, professional demeanor with strong attention to detail.

Education & Experience

Bachelor’s degree in healthcare administration, business, or related field; Master’s preferred.
Minimum 8 years of experience in a healthcare leadership role required.
Dermatology or specialty practice management experience strongly preferred.

Equipment & Software Operation

Microsoft 365 apps, fax, email, phone, Klara, EMA, ModMed, Zoom Cx, iPAD, NoahFace (biometric timeclock).

What We Offer:

Competitive salary and benefits
Health, dental, vision, and ancillary insurance options
401K retirement savings
Paid time off
Professional development opportunities
Supportive and fair work environment

� Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to [email protected]. We can't wait to meet you!

#HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring

Quick Apply

Refine Your Search

director (call center remote) jobs

Director of Call Center Operations (Remote)

Operations Director (Call Center Remote)

Director of Customer Contact Center

Director, Customer Care Center (Remote)

Director, Technical Experience

Director, Training and Quality Assurance

Director, Customer Experience Billing Operations (Remote)

Product Management Director – Outbound Contact Center Solutions

Director of Patient Engagement (Refills and Inbound Pharmacy Team)

Product Management Director – Workforce Engagement

Head of Customer Service

Director, Underwriting & Customer Service Operations - P&C

Director, Risk and Payments Operations

Medicare Sales Director - Arizona Mercy Care

Director, Customer Resolutions

Director of Government Travel Operations

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