Top 11261 Guest experience agent Jobs

Guest Service Agent
The Meeting Street Inn —Charleston, SC
- $17.50 - $18.00 an hour
- Weekends as needed
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Night Auditor / Guest Service Agent
Delta Marriott —Santa Clara, CA
- $24 an hour
- Weekends as needed
- Hospitality
- Customer service
- Word processing
- Employee discount
Quick Apply
Guest Services Agent
Resolute Road Hospitality —Bend, OR
- $20 - $22 an hour
- Basic math
- Microsoft Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
9d
Guest Experience Agent
FAENA —New York, NY
- $36 an hour
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
Quick Apply
Temporary Palm Court Guest Experience Agent
FAIRMONT —New York, NY
- $37 an hour
- Full-time
- Office
- Hotel
- Cash register
Quick Apply
14d
Palm Court Guest Experience Agent
FAIRMONT —New York, NY
- $37 an hour
- Full-time
- Sales
- Office
- Hotel
Quick Apply
14d
Guest Services Agent
The Lombardy Hotel —New York, NY
- $30 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
9d
Guest Services Agent
Hyatt Regency San Francisco Downtown SOMA —San Francisco, CA
- $36.06 - $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.34 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent
Hilton Garden Inn Arlington Courthouse Plaza —Arlington, VA
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Services Agent
Kimpton Miralina Resort —Paradise Valley, AZ
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
10d
Guest Experience Agent
Marriott International, Inc —Austin, TX
- $20.19 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Guest Services Agent
70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix —Atlanta, GA
- Weekends as needed
- Hotel
- In-person
- Communication skills
Quick Apply
Front Desk Agent
The Beverly Hills Hotel —Beverly Hills, CA
- $34 an hour
- Full-time
- English
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Guest Service Agent - Part Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.99 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Part Time Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Charlotte, NC
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
11d
Guest Service Agent
The Hoxton —Los Angeles, CA
- $23 - $25 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
The University of Mississippi —University, MS
- $14 - $21 an hour
- Part-time
- Background check
- No experience needed
- Hotel
14d
Guest Service Agent
Fairfield Inn Atlanta —College Park, GA
- Full-time
- Hotel
- High school diploma or GED
- Experience equivalent to degree accepted
Quick Apply

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Guest Service Agent

The Meeting Street Inn
Charleston, SC

Quick Apply

Job Details

Full-time
$17.50 - $18.00 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee discount
Flexible schedule

Qualifications

Visitor query response
Property management tools
Answering guest questions
High school diploma or GED
Driver's License
Telephone systems
Balancing end-of-day transactions

Full Job Description

THIS IS AN EVENING POSITION 3P-11P - WEEKENDS INCLUDED. MUST BE AN INDEPENDENT WORKER AS THE ONLY DESK AGENT AFTER 5-7PM.

SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
Follow established key control policy.
Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
Ensure proper credit policies are followed and verify credit limit report.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and six months to one year related experience and/or training.
Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Pay: $17.50 - $18.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off

Experience:

Hospitality: 1 year (Required)

Shift availability:

Night Shift (Required)
Overnight Shift (Required)

Ability to Commute:

Charleston, SC 29401 (Required)

Work Location: In person

Quick Apply

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