Top 5 Help desk specialist 2nd & 3rd including weekends Jobs

Help Desk Specialist - 2nd & 3rd including weekends
CMIT Solutions —Cranston, RI
- $22 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
IT Desk Side Support Specialist (Onsite - Chattanooga, TN)
MHP USA —Atlanta, GA
- $19 an hour
- Overtime
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Library Information Specialist Circulation (30-hour Late Night and Weekend), UMKC Libraries
University of Missouri - Kansas City —Kansas City, MO
- $16.56 - $18.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
- Paid parental leave
- Disability insurance
12h

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IT Desk Side Support Specialist (Onsite - Chattanooga, TN)
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Help Desk Specialist - 2nd & 3rd including weekends

CMIT Solutions -
Cranston, RI

Apply Now

Job Details

Full-time
$22 - $25 an hour

Qualifications

Windows
Firewall
Desktop (troubleshooting support)
Computer management
Networking equipment (troubleshooting support)
Desktop administration
Technical Proficiency
Active Directory management

Full Job Description

The Help Desk Specialist provides advanced technical support within the Service Desk team. Acting as a second-tier resource, this role involves handling intermediate-level issues escalated by Level 1 Technicians, supporting a broader range of IT systems, and playing a critical role in ensuring high service standards for our clients. The Help Desk Specialist also mentors junior technicians and contributes to improving support documentation and processes. Shifts available are 2nd and 3rd shift and must be able to work weekends

About CMIT Solutions National Corp.

Leading with trust. CMIT Solutions National Corp. is a recognized leader in Managed IT Services for businesses. We’re business owners too, so we understand the opportunities and challenges facing today’s organizations. Our exceptional team includes more than 250 franchise locations and 900 top technology practitioners who want to help your business succeed.

Description

Shifts available are 2nd and 3rd shift and must be able to work weekends.

Must be local to the RI area.

This NOT a remote position.

Key Responsibilities

Provide technical support for intermediate-level hardware, software, and networking issues.
Provide prompt and professional technical support to end-users via phone, email, or remote assistance tools.
Troubleshoot intermediate issues related to Windows, Microsoft 365, Active Directory, and common line-of-business applications.
Document troubleshooting steps, solutions, and known issues in the knowledge base.
Provide support and coaching to junior help desk technicians.
Assist with onboarding new Help Desk technicians.
Document issues, resolutions, and processes in the knowledge base.
Document incidents and resolutions accurately using IT service management tools such as Autotask, ConnectWise and IT Glue.
Collaborate with team members to escalate complex issues and ensure timely resolution for all help desk requests.

Qualifications:

Education: Associate’s degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Experience: Minimum of 3 years of experience in IT support or a related technical role.
Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and operating systems.
Proficiency in managing computers and networks, including LAN setup, VPN access, and firewall troubleshooting.
Skills:
Proficient in supporting Microsoft 365, Windows OS, and Active Directory.
Familiarity with RMM and PSA tools.
Strong problem-solving skills and the ability to handle pressure in a fast-paced environment.
Ability to work independently and in a team-oriented environment.
Excellent communication skills—both written and verbal—with a strong customer service orientation.
Experience with help desk ticketing systems such as Autotask or ConnectWise is preferred.
Excellent communication skills to clearly convey technical information to non-technical users.
Ability to prioritize tasks effectively in a fast-paced environment while maintaining a positive attitude. Embark on a rewarding career where your technical expertise fuels our success! We are committed to fostering an inclusive environment that supports your growth and development in the ever-evolving world of IT support.

Preferred Qualifications:

IT certifications (e.g., CompTIA Network+ and A+, Microsoft, Jamf, and Google Certifications).
Experience with remote support tools and systems.

Equal Opportunity Employer Statement:

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary

$22 - $25 per hour

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help desk specialist 2nd & 3rd including weekends jobs

Help Desk Specialist - 2nd & 3rd including weekends

IT Desk Side Support Specialist (Onsite - Chattanooga, TN)

Library Information Specialist Circulation (30-hour Late Night and Weekend), UMKC Libraries

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