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Remote Tier 2 Technical Support - High-Speed Fiber Internet

ModSquad -
Alabama

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Job Details

Part-time
3 days ago

Qualifications

Telecommunications network troubleshooting
Email customer support
Technical support via phone
Responding to infrastructure failures
Phone communication
Fiber optic network
Mid-level
Incident Escalation
Managing clients in a customer support role
Technical support via email
Escalation handling
Client interaction via phone calls

Full Job Description

We Could Use Someone Like You in Our Crew.

A leading U.S. telecommunications company providing high-speed fiber internet to businesses across New York is looking for experienced Remote Tier 2 Technical Support Reps to join the team.

We're looking for tech-savvy professionals who enjoy troubleshooting technical issues, following established procedures, and delivering excellent customer support through phone and email. In this role, you'll monitor automated alerts, escalate service outages promptly, and help customers during service disruptions.

If you're calm under pressure, have strong call control skills, and enjoy solving technical problems independently, we'd love to hear from you.

Hours of Operation:

Monday – Friday: 12:00 AM – 6:00 AM and 3:30 PM – 12:00 AM (PST)
Priority coverage needed: 4:00 AM – 6:00 AM (PST)
Saturday and Sunday: 24-hour availability required

The biggest need would be weekends and then early morning 4-6 am M-F (after being active for 2 weeks on the project).

Commitment:
15 hours weekly,

90 Days

Orientation:

July 16, 2026

Apply Now

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Remote Tier 2 Technical Support - High-Speed Fiber Internet

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