Top 7 Vector embedding aws Jobs

IT Support Engineer
Vector Systems Inc —Bonham, TX
- $65,000 - $75,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
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Cryptic Vector —Fort Meade, MD
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IT Support Engineer

Vector Systems Inc
Bonham, TX

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Job Details

Full-time
$65,000 - $75,000 a year
4 days ago

Qualifications

Microsoft Windows Server
Software troubleshooting
Server troubleshooting
AWS
Driver's License
IT support
Organizational skills
Typing
VPN

Full Job Description

We are seeking a highly skilled and experienced Tier 3 IT Support Engineer to provide advanced technical support for enterprise systems, infrastructure, networks, and business-critical applications. This role serves as the highest level of internal IT escalation, responsible for resolving complex technical issues, performing root cause analysis, and driving long-term solutions that improve system stability and performance. Tier 3 engineers typically handle escalated incidents beyond the scope of Tier 1 and Tier 2 support.

Duties and Responsibilities

· Advanced Technical Support: Resolve complex, escalated technical incidents across enterprise systems and infrastructure.

· Root Cause Analysis: Perform detailed RCA and implement permanent corrective actions.

· Infrastructure Support: Maintain servers, networks, cloud systems, and enterprise applications.

· Major Incident Response: Participate in on-call and lead critical incident resolution efforts.

· System Enhancements: Implement patches, upgrades, and configuration changes.

· Collaboration: Coordinate with engineering teams, vendors, and business units.

· Knowledge Transfer: Develop documentation and mentor Tier 1 and Tier 2 teams.

· Performance Monitoring: Analyze trends and improve system reliability.

· Documentation: Maintain configurations, incidents, and compliance records.

· Continuous Improvement: Recommend and implement IT process and system enhancements.

Competencies / Qualifications

Technical expertise in Windows Server, Microsoft 365 (O365), and enterprise systems.

Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and firewalls.

Experience with Azure, AWS, or similar cloud platforms.

Proficiency with Active Directory, Group Policy, and virtualization platforms.

Strong analytical and troubleshooting skills.

5+ years experience in IT support or infrastructure roles.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Experience:

IT support: 5 years (Required)
Software troubleshooting: 5 years (Required)

Work Location: In person

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