Customer Experience Associate
Verse Medical —Remote
- $60,000 - $68,000 a year
- Full-time
- Remote
- Google Workspace
- Continuous improvement
- Critical & Intensive Care
- Health insurance
- Dental insurance
15h
State Compliance Associate
FullHR, Inc —Remote
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
16h
Associate Director of Strategic Operations
Forged Fiber 37 —Dallas, TX
- $150,000 - $210,000 a year
- Remote
- Background check
- 5 years
- Pass drug screening
- Work from home
Quick Apply
20h
Revenue Operations Associate
Alpaca Health —New York, NY
- $60,000 - $90,000 a year
- Full-time
- Remote
- Math
- Entry level
- Health insurance
- Paid time off
Quick Apply
7h
Business Development Associate
VISHAG TECH PVT LTD —Remote
- Full-time
- Remote
- Research
- Business development
- Communication skills
- Work from home
Quick Apply
9h
Associate Director, Clinical Operations
IQVIA —Durham, NC
- $97,200 - $270,700 a year
- Full-time
- Remote
- 7 years
- Microsoft Excel
- English
- Work from home
20h
Associate Application Developer
ASRC Federal —Remote
- Full-time
- Remote
- Computer Science
- Java
- Analysis skills
- Paid holidays
- Health insurance
14h
Business Management Associate
Fortescue —San Francisco, CA
- Online Application
- Remote
- 3 years
- Analysis skills
- Senior level
10h
Associate TikTok Strategist
Podean —Austin, TX
- Remote
- Mid-level
- Travel reimbursement
Quick Apply
14h
Senior Associate, Privacy
Schellman —Remote
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
16h
Associate Director, Regulatory Affairs - Advertising/Promotion (REMOTE)
MannKind Corporation —Boston, MA
- $148,000 - $222,000 a year
- Remote
- 7 years
- Bachelor's degree
- Organizational skills
Quick Apply
15h

More jobs to discover

Find similar jobs that you might be interested in.

Advocacy Associate
The Trevor Project —Remote
This includes life-saving advocacy and policy work in a variety of key issues facing LGBTQ youth across the United States such as ending conversion therapy,…
$30 - $31 an hour
Quick Apply
14d
Medicare Compliance & QA Associate
Spark Advisors —Remote
Spark is hiring an Associate, Medicare Compliance & Quality Assurance responsible for supporting the organization’s compliance operations by managing case…
$60,000 - $70,000 a year
13d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Warehouse Lead Operations Associate
JERRY PATE TURF AND IRRIGATION —Hilliard, OH
Minor building maintenance repair knowledge. Accurately check in all inbound products, including receipt of product into internal computer software, and…
$20 - $25 an hour
Quick Apply
REPLENISHMENT ASSOCIATE
Integrity Staffing Solutions —Canal Winchester, OH
Our Use of AI: We utilize artificial intelligence tools as part of our recruitment process for screening, assessments, and matching. Pay Rate: $20.00/hour.
$20 an hour
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for operations associate in (remote)

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations associate jobs near (remote)

Director Of Operations jobs in Dallas, TX

Operations Associate jobs in New York, NY

Compliance Officer jobs in Remote

Director Of Regulatory Affairs jobs in Boston, MA

Business Development Executive jobs in Remote

Director Of Operations jobs in Durham, NC

Customer Experience Associate jobs in Remote

Management Associate jobs in San Francisco, CA

Application Developer jobs in Remote

Senior Privacy Analyst jobs in Remote

Director Of Operations jobs in Hershey, PA

Operations Manager jobs in Fairfax, VA

Operations jobs in Tampa, FL

Director Of Security jobs in Chicago, IL

Director Of Operations jobs in Mooresville, NC

Director Of Operations jobs in West Palm Beach, FL

Director Of Operations jobs in Temecula, CA

Remote Operations jobs in Dallas, TX

Operations Associate jobs in Tulsa, OK

Operations Associate jobs in Miami Dade County, FL

Customer Experience Associate

Verse Medical
Remote

Apply Now

Job Details

Full-time
$60,000 - $68,000 a year
15 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer support

Full Job Description

Our Mission: Hospital-Quality Care, Everywhere.

The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Our Values: The Principles That Guide Us

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.
We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.
We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.
We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.

Your Impact: How You'll Help Us Heal a Broken System

As a Customer Experience Associate, you are on the front lines of supporting clinics that rely on Verse Medical to care for their patients. You’ll resolve questions, remove friction in the ordering process, and serve as a trusted partner to clinical teams.

This is an ideal role for someone early in their career who thrives in fast-paced environments, enjoys solving problems, and cares deeply about delivering exceptional service.

You won’t just answer tickets — you’ll help us improve how we operate.

What You'll Achieve: A Glimpse into Your Contributions

Customer Support & Case Management

Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
Ensure timely follow-up and clear communication with clinics

Order & Workflow Support

Assist clinics with product selection, substitutions, and ordering guidance
Support documentation collection and order processing workflows
Identify and proactively flag at-risk orders or delays

Process Improvement

Maintain clean and accurate documentation in Kustomer (our ticketing system)
Contribute to knowledge base updates and SOP documentation

Patient & Clinic Advocacy

Act as a voice of the clinic and patient internally
Escalate urgent issues appropriately and with strong ownership
Deliver high-empathy communication in time-sensitive or sensitive situations

What You'll Bring: The Skills and Experience You’ll Leverage

We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.

Required

1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment
Strong written and verbal communication skills
High attention to detail and ability to manage multiple tasks simultaneously
Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.)
A proactive, solution-oriented mindset

Preferred

Experience supporting healthcare clinics or medical products
Experience working in a startup or high-growth environment

The Rewards & Reality: Compensation, Benefits & Logistics

We believe in taking care of our team, both professionally and personally. Here’s what we offer:

Meaningful Compensation: $60,000-$68,000 base salary, (depending on location) plus a $5,000 annual bonus, for total on-target earnings of $65,000-$73,000
Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.
Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.

Work Environment & Location:

This role is remote and requires working hours aligned with Eastern Time, regardless of location
Due to the nature of our customer support operations, this role may require coverage on a limited number of holidays on a rotational basis. Holiday coverage will be communicated in advance, coordinated across the team, and eligible for a flexible holiday swap

Our Pledge for an Equitable Future

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at [email protected].

Apply Now

Refine Your Search

operations associate jobs in (remote)

Customer Experience Associate

State Compliance Associate

Associate Director of Strategic Operations

Revenue Operations Associate

Business Development Associate

Associate Director, Clinical Operations

Associate Application Developer

Business Management Associate

Associate TikTok Strategist

Senior Associate, Privacy

Associate Director, Regulatory Affairs - Advertising/Promotion (REMOTE)