Top 131 Customer success manager Jobs in 20019

Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Customer Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Customer Success Manager
nitra —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Dental insurance
- Vision insurance
Quick Apply
Senior Customer Success Manager
NVIDIA —Washington, DC
- $224,000 - $356,500 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Travel
2d
Sr Customer Success Manager - Veza
ServiceNow —Washington, DC
- $102,300 - $179,000 a year
- Online Application
- Remote
- 7 years
- Residential
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Senior Customer Success Manager - Moveworks (Federal)
ServiceNow —Washington, DC
- $113,700 - $177,650 a year
- Online Application
- Remote
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
8d
Customer Success Manager
AL-MONITOR —Washington, DC
- $75,000 - $90,000 a year
- Email
- Hybrid work
- Customer service
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
Customer Success Manager
EverDriven —Arlington, VA
- $88,000 - $105,000 a year
- Remote
- 5 years
- Mid-level
- Business development
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Manager
Nortek Air Solutions, LLC —Annapolis, MD
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Enterprise Customer Success Manager
MariaDB plc —Washington, DC
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Manager - IP
Clarivate —Alexandria, VA
- $80,000 - $105,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
11d
Customer Success Manager, US ( NAVY / USMC)
Dataminr —Arlington, VA
- $91,886 - $135,429 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Paid time off
- Professional development assistance
2d
Manager, Customer Success
ProctorU Inc. —McLean, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
12d
Customer Success Manager II
Diligent Corporation —Washington, DC
- $75,040 - $93,800 a year
- Hybrid work
- 5 years
- Office
- Continuous improvement
- Health insurance
Quick Apply
Customer Success Manager, Senior Manager (Consumer & Business Services)
Salesforce —Washington, DC
- $150,100 - $247,900 a year
- Full-time
- Hybrid work
- Office
- Experience equivalent to degree accepted
- In-person
- Paid parental leave
- Disability insurance
Manager, Customer Success Lead
nitra —Washington, DC
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
Customer Success Manager
HiddenLayer —Washington, DC
- Remote
- Mid-level
- Machine learning
- AI
- Paid holidays
- Dental insurance
Quick Apply
Senior Customer Success Manager (Remote - MD)
Nodes & Links —Annapolis, MD
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
2d
Customer Success Manager
Enhesa —Washington, DC
- $80,000 - $90,000 a year
- Mid-level
- Contracts
- 2 years
Customer Success Manager
IOTAP Inc. —Reston, VA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Project management
Quick Apply

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Customer Success Manager (Remote)

Sorcero -
Washington, DC

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Job Details

$110,000 - $125,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Customer relationship building
Project management experience in technology
Presentations for conferences or internal meetings
Managing clients in a customer support role
Technical solutions implementation
Bachelor's degree
Data-driven problem-solving
Managing projects
CRM system proficiency
Implementing IT solutions

Full Job Description

COMPANY SUMMARY
Sorcero's medical AI platform transforms life sciences decision-making, accelerating patient access to life-saving treatments. By harnessing insights from global medical data, we empower industry leaders to deliver breakthrough therapies. Founded in 2018 by pioneers in AI, public health, and personalized content, Sorcero is a Certified B Corp headquartered in Washington, DC. Our innovation has been recognized by over a dozen awards, including Fast Company's Most Innovative companies of 2024, and six foundational medical AI patents. For more information, visit www.sorcero.com.

WHY JOIN SORCERO?
Sorcero transforms decision-making in life sciences by empowering stakeholders with insights to improve patient outcomes. By joining our team, you will play a critical role in our growth and success by collaborating with our network of passionate entrepreneurs to build a scalable, impactful organization. Sorcero provides a supportive community to bring out the best in each of us through flexible working arrangements and meaningful interactions with global teammates.

Our employees are driven by these common values:

Pursuit of excellence and mastery of their craft
Humility in defeat and in success
Kindness and empathy towards others
Desire to create large-scale, positive change

Our cutting-edge solutions empower the world's leading scientists, researchers, and subject matter experts to drive groundbreaking advancements. If you're passionate about innovation and eager to tackle complex challenges, we invite you to join our team. Together, we'll shape the future of life sciences.

CUSTOMER SUCCESS MANAGER

The Customer Success Manager will play a crucial role in building "trusted advisor" relationships with customers as a way of driving the successful adoption and ongoing satisfaction of AI solutions in life sciences companies. This dynamic position requires a blend of technical expertise, strategic thinking, business acumen and superior customer relationship management skills.

The successful candidate will lead implementation processes, ensuring seamless transitions from sales to delivery, while developing strategies for long-term customer satisfaction, retention and expansion. Responsibilities will range from managing complex technical challenges to identifying new growth opportunities, collaborating with sales teams, and serving as a product evangelist.

This role is instrumental in shaping a customer-centric approach, translating customer needs into actionable insights for product and technology teams, and ultimately driving the continuous improvement and expansion of the Sorcero AI platforms in the life sciences sector. The ideal candidate will be adept at balancing technical know-how with business acumen, effectively bridging the gap between customer needs and technological solutions.

RESPONSIBILITIES

Implementation and Customer Success Leadership:

Support the sales team in customer implementations by translating customer needs and communicating it to the Product and Technology teams and ensuring implementation is being done according to agreed upon milestones
Develop, communicate and manage implementation project timelines, resource allocation, and deliverables for new and existing implementations
Ensure smooth transition from sales to implementation and ongoing support
Provide regular insights to senior management on implementation trends, Customer success metrics, and growth opportunities
Develop and execute strategies for long-term Customer satisfaction and retention
Address complex technical challenges and drive continuous improvement in Customer operations
Develop and implement best practices for Customer onboarding, support, and relationship management
Gather and act on Customer feedback to enhance platform features and services

Business Solutions:

Serve as the voice of the customer in identifying and developing new opportunities to expand our AI solutions in life sciences companies
Collaborate with sales to design and present solutions based on the Sorcero platform for prospective Customers
Serve as Product Evangelist and SME on calls with prospects in Customer meetings, articulating our value proposition

Key Performance Indicators

Metric

Weight

Net Revenue Retention (NRR)

20%

Statement of Work /Success Metrics

20%

Customer Feedback - Focused on the customer's perception of the CEM's support.

35%

Contributions Operational & Professional Growth

25%

REQUIRED QUALIFICATIONS

Must be based within the United States
Bachelor's degree in Business, Marketing or Communications
3+ years of experience in a client-facing role (Customer Success, Account Management) in B2B or SaaS environments
Proven track record in project management and complex technical solution implementation
Excellent communication and presentation skills
Ability to manage multiple projects simultaneously
Strong problem-solving and analytical skills
Proficiency in CRM software
Proven track record in building and maintaining customer relationships
Experience in developing and implementing customer success strategies
Ability to work in a fast-paced, dynamic environment
Adaptability to changing technologies and industry trends

PREFERRED SKILLS

Experience in a startup/ high growth environment
Project Management certification preferred
AI or Machine Learning certifications a plus
Fluency in English (additional languages beneficial)
Comprehensive understanding of life sciences industry, including regulatory and compliance requirements
Broad understanding of AI technologies and their applications in life sciences, specifically in the medical affairs domain.
Proficiency in data science concepts and practical application
Knowledge of medical and scientific communication processes in pharma/biotech

COMPENSATION AND BENEFITS
Sorcero is a remote and globally distributed team. We offer rewarding compensation that will include a base salary in the range of $110,000-$125,000 depending on experience and location.

We also provide the following benefits for US employees:

Three weeks PTO + 1 week of December holiday recess
One week Safe & Sick leave
10 company holidays + 2 floating holidays
Medical, dental and vision benefits for you and your family
Paid parental bonding leave
401(k) retirement plan, company match up to 5%
Company-provided laptop and hardware

Because (human + AI) > human or AI alone

Sorcero is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. and celebrates the diversity of its growing team.

We are unable to sponsor or take over sponsorship of employment visas at the present time.

Apply Now

Refine Your Search

customer success manager jobs in 20019

Customer Success Manager (Remote)

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Sr Customer Success Manager - Veza

Senior Customer Success Manager - Moveworks (Federal)

Customer Success Manager

Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager - IP

Customer Success Manager, US ( NAVY / USMC)

Manager, Customer Success

Customer Success Manager II

Customer Success Manager, Senior Manager (Consumer & Business Services)

Manager, Customer Success Lead

Customer Success Manager

Senior Customer Success Manager (Remote - MD)

Customer Success Manager

Customer Success Manager

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