Role: Onsite General Manager
Location: Star Tower - Orlando, FL
Pay: $80,000 - $90,000 per year (depending on experience)
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
Integrity: we always do the right thing.
Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
Selflessness: more than teamwork; we are part of something special and much larger than any of us.
Personal Relationships: we are a professional services company; people do business with people they like.
Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
STARTOWER brings together an ideal combination of quality and convenience. A limited number of sumptuous units invite you to make them your home. Residents can relax in luxury within a variety of the building’s signature amenities, or entertain guests in style in the expansive community clubroom, equipped with a full service kitchen and entertainment displays. Take a swim in the rooftop infinity edge pool, work out in our state-of-the art indoor 24/7 gym or simply unwind in the over-sized terrace jacuzzi. STARTOWER boasts numerous options to indulge your senses in pure luxury living. On-site concierge and 24-hour doorman service ensure that someone is always there to welcome you home.
The General Manager (GM) serves as the Chief Operating Officer of the Condominium Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.
We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.
Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquires, concerns, and feedback
Charismatic Personality with the ability to develop positive relationships
Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
Directs the work of all department managers
Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.
Responsible for the timely preparation of monthly financial reports to the Board of Directors
Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
Monitors quality of association products and services to ensure maximum member and guest satisfaction
Secures and protects all the association assets
Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
Coordinates with Board of Directors on the development and implementation of all strategic plans
Secondary Responsibilities
Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
Ensures compliance with purchasing policies and procedures
Ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
Supports internal control
This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
Minimum of five (5) years of Homeowners or Condominium Association (HOA/COA) Management experience - Onsite experience required
Two to three (2-3) years of High-rise experience, minimum of 8+ floors
Experience with SIRS required
Florida CAM license required
AMS Certification and CMCA designation preferred
Experienced managing an amenity rich community (pool, spa, fitness center, club room, and kitchen
Bachelor’s degree preferred; Associate degree or equivalent relevant experience required
Proven experience in hiring, supervising, developing, and, when necessary, terminating staff, with a strong focus on employee growth and team performance
Strong interpersonal and customer service skills, with the ability to communicate effectively, build positive relationships, and provide responsive support to residents, vendors, board members, and staff
Strong written and verbal communication skills. Must have command of the English language both written and verbal
Financially astute with the ability to read, analyze, explain, and identify weaknesses in financial statements, budgets, balance sheets, income statements, general ledgers, and overspending trends
Technically savvy with the ability to master office and building software, troubleshoot as needed, and work across platforms
Highly organized with the ability to identify priorities, manage time effectively, delegate responsibilities, and oversee daily staff operations and workflows
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.
$80,000 - $90,000 annual salary per year.
Medical Insurance - Company to absorb premium for specific employee only plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays
RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
