Top 299 Customer service manager Jobs in 75201

Customer Experience Lead
Click n’ Close, Inc. —Addison, TX
- Weekends as needed
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Director of Customer Experience
CrossCountry Freight Solutions, Inc. DBA CCFS —Irving, TX
- $100 an hour
- Full-time
- 5 years
- Analysis skills
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
1d
Manager, Customer Service I
Chewy —Dallas, TX
- Full-time
- Mid-level
- Travel
- Mentoring
9d
Customer Experience & Service Manager
Astura Medical —Irving, TX
- 5 years
- ERP systems
- Office
Quick Apply
Customer Service Lead
Serenity Mental Health Centers —Dallas, TX
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
4d
Client Services Project Manager - Plano, Texas
O'Neil Digital Solutions, LLC —Plano, TX
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Client Service Supervisor
Liberty Software —Dallas, TX
- 5 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Customer Experience Manager
Mouser Electronics —Mansfield, TX
- Full-time
- Hybrid work
- PMP
- ERP systems
- 3 years
Lead Sales Associate
Operation Enterprises Services, LLC —Dallas, TX
- $36,000 - $56,000 a year
- Full-time
- Background check
- Spanish
- English
- Paid training
- Paid time off
Quick Apply
Customer Experience Assistant Manager
Brilliant Earth —Dallas, TX
- $55,000 - $60,000 a year
- Full-time
- Background check
- Merchandising
- Mid-level
- Commuter assistance
- Paid parental leave
Call Center Supervisor - Urban Air
Unleashed Brands —Bedford, TX
- Mid-level
- Training & development
- Communication skills
Quick Apply
Customer Service Manager, Airport Customer Experience Administration - LAX
American Airlines —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
1d
Customer Service Manager (Distribution Center)
Copeland —Forney, TX
- Full-time
- Microsoft Excel
- Oracle
- 5 years
- Paid parental leave
- Paid holidays
Customer Service Supervisor
Serenity Mental Health Centers —Irving, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager, Airport Workforce Management - DFW
American Airlines —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
1d
Director of Customer Support
JSX —Dallas, TX
- $100,500 - $125,600 a year
- Full-time
- 5 years
- Analysis skills
- Senior level
- Health savings account
- Disability insurance
2d
Customer Service and Product Support Manager
FNA Group —Mesquite, TX
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Supervisor, Customer Service
Lennox International —Richardson, TX
- $48,000 - $72,000 an hour
- Full-time
- Oracle
- Mid-level
- Residential
Quick Apply
Customer Service Coordinator
Prolec-GE Waukesha,Inc —Dallas, TX
- $104,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Supv Customer Success Interaction Services US
Mary Kay Inc —Dallas, TX
- Bilingual
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
9d

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Customer Experience Lead

Click n’ Close, Inc. -
Addison, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Spanish
Microsoft Outlook
Interpersonal skills
English
Windows
High school diploma or GED

Full Job Description

Customer Experience Lead Job Description

Job Title: Customer Service Lead

Location: Addison

Hours: 9:00 am – 6:00 pm M-F; 8:00 am – 12:00 pm Sat.

Summary: The Customer Experience Lead is the primary point of contact for customers that have existing loans with Click n’ Close, Inc. The Customer Experience Lead is responsible for inbound and outbound calls regarding mortgage questions involving taxes, hazard insurance (flood, PMI), escrow analysis, mortgage payments, principal curtailments, document copies, account balances, verification of mortgage, year-end tax information, methods of payment and payoffs (satisfactions). The Specialist will receive inbound calls, mail, email and other borrower correspondence and will respond to inquiries, complaints and disputes within guidelines established by the Consumer Finance Protection Bureau (CFPB). The Lead will coach borrowers on the best ways to bring their loan current through various repayment and workout options. The goal being to find a resolution that fits each borrower's circumstance. The Lead is expected to analyze verbal and written requests, resolve and answer inquiries related to mortgage loans and route escalations to the appropriate department.

Essential Duties and Responsibilities:

Handles phone calls and correspondence from customers according to department policies and procedures, applicable government and investor guidelines. Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns. Ensures that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB Guidelines;
Initiates "early delinquency" contact with borrower to discuss the reason for the delinquency and determine the borrower’s financial ability, intent and recommend appropriate retention solutions, when appropriate;
Lead departmental staff. Provide guidance and effective training and cross-training to enhance efficiency and productivity of collections workflow and ensure that departmental objectives are met.
Coach and counsel 10-12 team members to achieve desired performance results.
Create, grade and maintain QC processes for internal processes
Ensure team goals are attained. Devise and maintain effective reporting/monitoring mechanisms to ensure high productivity
Assists borrower with late charge waiver requests and other loan maintenance requests;
Properly documents each customer interaction in the Mortgage Servicing operating system;
Performs follow-up and research tasks to ensure problem resolution;
Responsible for minimizing customer impacts and ensuring each customer has a positive interaction with mortgage servicing;
Provide excellent customer service in a consistent and professional manner
Completes daily work activities to meet operational requirements and goals;
Fully complies with all applicable mortgage industry laws, rules, regulations and investor requirements and CFPB Servicing Guidelines.
Other duties may be assigned.
Manages difficult or emotional customer situations

Job Competencies:

Ability to work in a high volume, fast paced environment;
Must work well under pressure, meeting multiple and sometimes conflicting deadlines;
Must have demonstrated ability to collaborate and work well with others;
Must have demonstrated ability to achieve goals;
Must have demonstrated ability and skillset to provide exceptional customer service;
Excellent verbal and written communication and listening skills;
Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage servicing industry;
Current knowledge of Mortgage Servicing operating systems and resources; LoanServ experience a plus
Good business writing and math skills;
Strong PC skills. Must be proficient in MS Windows, MS Outlook and MS Office Suite.
Bilingual (English/Spanish) a plus.
Must have strong communication skills

Education/Experience:

The ideal candidate will have (2+) years' experience in a Mortgage Servicing industry Customer Service Call Center; History of reliable attendance; Ability to work a schedule that includes some weekends; must be able to pass background investigation; High school diploma or equivalent required, bachelor's degree preferred.

Physical Demands:

Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Job Type: Full-time

Experience:

Mortgage Servicing Call Center: 2 years (Required)
Minimum 1 year experience in a management /supervisory position desired. Preferably in a call center environment.

Education:

High school or equivalent (Required)

Language:

English

Bilingual (English/Spanish) a plus.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Click n’ Close, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in 75201

Customer Experience Lead

Director of Customer Experience

Manager, Customer Service I

Customer Experience & Service Manager

Customer Service Lead

Client Services Project Manager - Plano, Texas

Client Service Supervisor

Customer Experience Manager

Lead Sales Associate

Customer Experience Assistant Manager

Call Center Supervisor - Urban Air

Customer Service Manager, Airport Customer Experience Administration - LAX

Customer Service Manager (Distribution Center)

Customer Service Supervisor

Customer Service Manager, Airport Workforce Management - DFW

Director of Customer Support

Customer Service and Product Support Manager

Supervisor, Customer Service

Customer Service Coordinator

Supv Customer Success Interaction Services US

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