Top 3 Computer and Mathematical Occupations Jobs in Allentown, PA

Reservations Team Member - PT
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- Microsoft Word
- 18 years or older
- Basic math
- 401(k)
- Employee discount
Resort Services Team Member - PT
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- 18 years or older
- OSHA
- Inventory management
- 401(k)
- Employee discount
Banquet Server - PT
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- 18 years or older
- Basic math
- Hotel
- 401(k)
- Employee discount

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Reservations Team Member - PT
Bear Creek Mountain Resort —Macungie, PA
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Access guest history records to best service guests; maintain accurate…

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Reservations Team Member - PT

Bear Creek Mountain Resort -
Macungie, PA

Apply Now

Job Details

Part-time

Benefits

401(k)
Employee discount
Referral program

Qualifications

Microsoft Word
Computer operation
Basic math
Word embeddings
High school diploma or GED
Typing
Suggestive selling

Full Job Description

WHAT WE ARE LOOKING FOR:

The ideal Reservations Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Reservations team as it is often the first interaction a guest has with Bear Creek, as such they greatly impact the guest service expectation throughout their experience. The right person will work with the guest to complete reservation information as well as other departments throughout the resort to ensure that Bear Creek can meet the guest's reservations needs.

WHAT WE EXPECT FROM YOU:

Answer telephone calls within 3 rings, using correct salutations and telephone etiquette
Accurately process in reservation system all reservation requests, changes and cancellations received by phone, fax, mail, internally and through corporate reservations center or travel agencies
Accommodate special requests and designate in system
Access guest history records to best service guests; maintain accurate information in guest history files
Maximize rates for all reservations. Verify availability. Suggest alternate dates for sold-out dates
Promote and sell holiday and other packages to callers requesting reservations on designated dates
Assist callers with dining room and Spa reservations and amenity orders
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller
Relay accurate information on transportation arrangements from airport to hotel; input and document such requests
Set up proper billing accounts (i.e., shares with, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits
Designate and apply appropriate travel agency commissions
Initiate deposit refunds for non-group reservations
Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department
Create individual files and group masters with designated information for each group booking received from the Sales Department. Update changes received from Sales
Set up group room blocks in the system. Book group reservations against the room block
Input group rooming lists
Monitor group cut-off dates and review with Sales or group contact
Review group resumes and convey all pertinent information in the system to appropriate personnel
Process requests for mailing brochures, correspondence and package information
Compile and maintain information for daily/weekly/monthly reports
Review status of assignments and any follow-up action with on-coming Agent
Document maintenance needs on work orders and submit to Manager/Engineering Department
Assist PBX and Front Desk as assigned

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Work as a team member to ensure our guests have the best possible experience
Understand emergency procedures and be able to apply them when necessary
Report any incidents, property damage or injuries immediately to Manager/Supervisor
Attend department meetings and training sessions as necessary
Other duties as assigned by Manager and/or Supervisor
Support Southern Management's Mission, Vision, and Values
Comply with Bear Creek and Southern Management's policies and procedures

Requirements:

QUALIFICATIONS:

Must be at least 18 years of age
High School Diploma or equivalent required
Hospitality Experience as a Reservation Agent, preferred.
Some college or training in the Hospitality Industry, preferred
Previous guest relations training preferred
Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

Basic Excel and Word skills
Basic computer skills with the ability to learn reservations and other software programs
Excellent interpersonal skills
Organized and detail oriented
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Excellent written and verbal communication skills
Compute basic arithmetic and mathematical calculations
Ability to suggestively sell and up sell suites and hotel packages

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
Crouching: Bending body downward and forward by bending legs and spine.
Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
- One-on-one (in person)
- Group or conference (in person)
- Telephone
- Other sounds
Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
Kneeling: Bending legs at knees to come to rest on knee(s).
- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
Peripheral Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
Sitting: Remaining in a seated position.
Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
Quiet
Moderate
Loud
Very Loud
Indoor / Office Environment

Req Benefits: Bear Creek offers loads of discounts and privileges for our team members. Referral bonus Discounted tickets for Bear Creek events Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends* Discounts on items from the Hotel gift shop and Slopeside Sports retail store Discounts at the Spa Discounts at our Restaurants* Discount programs with outside companies Skiing and snowboarding* Free rentals* Free lesson* Free snow tubing* 1 Employee Benefit Pass to ski and snowboard at a reduced price* Hours worked on Company holidays (4 days/year) will be paid double time 401(k) program for team members 21 and over *Some restrictions apply based on availability and season.
Additional Details : The application window is anticipated to close on

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Computer and Mathematical Occupations jobs in Allentown, PA

Reservations Team Member - PT

Resort Services Team Member - PT

Banquet Server - PT

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