Top 2 Office and Administrative Support Occupations Jobs in Allentown, PA

Spa Coordinator - PT (Evenings & Weekends)
Bear Creek Mountain Resort —Macungie, PA
- Part-time
- 18 years or older
- Computer literacy
- Office
- 401(k)
- Employee discount

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Spa Coordinator - PT (Evenings & Weekends)

Bear Creek Mountain Resort -
Macungie, PA

Apply Now

Job Details

Part-time

Benefits

401(k)
Employee discount
Referral program

Qualifications

Computer operation
Customer communication
Administrative experience
Productivity software

Full Job Description

WHAT WE ARE LOOKING FOR:

The ideal Spa Coordinator for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Spa team as they will be the first person to welcome Spa guests. The right person will be able to ensure that the guest receives the high level of service expected and the services requested are scheduled to meet their needs. Additionally they will ensure that supplies in the common areas of the spa are available.

WHAT WE EXPECT FROM YOU:

Greet and welcome Spa guests
Check in guests for Spa and Salon appointments
Provide spa guest with locker keys and tour of locker room and spa facilities
Actively promote to the guest the Spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Ensure all guests complete intake forms, are informed of Spa visit process and receive necessary items while visiting the Spa
Handle guests' questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Communicate to management any and all occurrences involving guests in the spa that require attention
Maintain a positive attitude and contribute toward a quality work environment
Have knowledge and understanding of all services and products
Monitor the appointment bookings
Accurately process guest payments
Actively promote retail items
Understand and follow the standards of sanitation and sterilization as directed by law and the spa's policies and procedures

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
Ensure unresolved incidents are reported to Manager/Supervisor
Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Contribute to the team's success by accomplishing tasks and assisting with projects as needed
Maintain knowledge and compliance with departmental policies, service procedures, and standards
Work as a team member to ensure our guests have the best possible experience
Understand emergency procedures and be able to apply them when necessary
Report any incidents, property damage or injuries immediately to Manager/Supervisor
Attend department meetings and training sessions as necessary
Other duties as assigned by Manager and/or Supervisor
Support Southern Management's Mission, Vision, and Values
Comply with Bear Creek and Southern Management's policies and procedures

Requirements:

QUALIFICATIONS:

Must be at least 18 years of age

Availability during peak operating times, i.e.: weekends, holidays and special events
One year of guest service experience preferred
JOB KNOWLEDGE & SKILLS:
- Must have outstanding guest service skills
- Ability to work independently
- Ability to organize/prioritize, and complete multiple tasks simultaneously
- Excellent interpersonal and communication skills
- Possess basic computer skills, with knowledge of Microsoft Office
- Organized and detail oriented
- Strong administrative skills with a high degree of accuracy
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:
  PHYSICAL DEMANDS
  Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).
  - Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
  - Climbing Ladders/Ropes/Scaffolding: Ascending or descending ladders, scaffolding, ropes, poles and the like using feet/legs and/or hands/arms.
  - Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
  - Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
  - Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  - One-on-one (in person)
  - Group or conference (in person)
  - Telephone
  - Other sounds
  - Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
  Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object
  - - usually by holding it in the hands or arms but may occur on the shoulder.
  - Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
  - Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.
  - Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  - Pushing - Exerting force upon an object so that the object moves away from the force
  - Pulling - Exerting force upon an object so that the object moves toward the force
  - Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
  - Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
  - Sitting: Remaining in a seated position.
  - Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
ENVIRONMENTAL CONDITIONS

Req Benefits: Bear Creek offers loads of discounts and privileges for our team members. Skiing and snowboarding* Free rentals* Free lesson* Free snow tubing* Referral bonus Discounted tickets for Bear Creek events Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends* Discounts on items from the Hotel gift shop and Slopeside Sports retail store Discounts at the Spa Discounts at our Restaurants* 1 Employee Benefit Pass to ski and snowboarding at a reduced price Discount programs with outside companies Hours worked on Company holidays (4 days/year) will be paid double time 401(k) program for team members 21 and over *Some restrictions apply based on availability and season.
Additional Details : The application window is anticipated to close on

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Spa Coordinator - PT (Evenings & Weekends)

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