Top 11 Social and Human Service Assistants Jobs in Ames, IA

Part Time Patient Access Representative II - Ames Clinic
Primary Health Care Inc —Ames, IA
- $17.00 - $25.50 an hour
- Part-time
- Spanish
- Computer literacy
- Basic math
- Mileage reimbursement
- Health savings account
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Patient Access Representative II - Ames Clinic
Primary Health Care Inc —Ames, IA
- $17.00 - $25.50 an hour
- Full-time
- Spanish
- Computer literacy
- Basic math
- Mileage reimbursement
- Health savings account
Quick Apply
Toddler Teacher
Shooting Star Childcare —Elkhart, IA
- From $16 an hour
- Full-time
- Background check
- 18 years or older
- Preschool
- Health insurance
- Dental insurance
Quick Apply
Autism Day Program Assistant - PRN: Flexible hours!
ChildServe —Ames, IA
- From $14 an hour
- PRN
- English
- Clinic
- Criminal background check
- Flexible schedule
Quick Apply
Autism Day Program Assistant
ChildServe —Johnston, IA
- $15.98 an hour
- Full-time
- English
- Clinic
- Criminal background check
Quick Apply
2d
Head Start Assistant Teacher
Mid-Iowa Community Action Inc —Nevada, IA
- $16.52 - $18.49 an hour
- Overtime
- Classroom
- 18 years or older
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Open Rank Term Faculty in Marketing
Iowa State University —Ames, IA
- Part-time
- Management
- Marketing
- 5 years
- Disability insurance
- Dental insurance
Licensed Assistant Manger 2 locations
Waxing the City of South Dakota/North Dakota/Iowa —Ankeny, IA
- $18 - $25 an hour
- Full-time
- Mid-level
- Recruiting
- Experience equivalent to degree accepted
- 401(k)
- Paid time off
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Assistant Corporation Counsel III
City of Boston —United States
- $126,972.96 - $159,190.89 a year
- Full-time
- Writing skills
- Mentoring
- Senior level
Preventive Functional Family Therapy Clinician (Orange County)
Children's Home of Poughkeepsie —United States
- $68,000 - $76,000 a year
- Full-time
- Master of Social Work
- Licensed Clinical Social Worker
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Patient Access Representative II - Ames Clinic
Primary Health Care Inc —Ames, IA
As a Patient Access Representative II, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of…
$17.00 - $25.50 an hour
Quick Apply
Part Time Patient Access Representative II - Ames Clinic
Primary Health Care Inc —Ames, IA
As a Patient Access Representative II, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of…
$17.00 - $25.50 an hour
Quick Apply

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Human Resources Assistant (OA)
US Defense Logistics Agency —Whitehall, OH
GS-05: Maintaining a filing system; Providing administrative assistance to other staff members; assisting with tracking personnel actions; Performing routine…
$42,507 - $68,452 a year
3d
Human Resources Assistant
Everlight Solar —Columbus, OH
Clerical functions such as taking detailed notes and answering phone calls. Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS,…
$30,000 - $40,000 a year
Quick Apply

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Social and Human Service Assistants jobs near Ames, IA

Part Time Patient Access Representative II - Ames Clinic

Primary Health Care Inc -
Ames, IA

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Job Details

Part-time
$17.00 - $25.50 an hour

Benefits

Mileage reimbursement
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Computer operation
Basic math
Making change
Desktop applications
Typing
Productivity software

Full Job Description

As a Patient Access Representative II, you will be responsible for ensuring a positive and seamless experience for patients and visitors at the front desk of PHC medical and dental clinics. You will be the first point of contact, providing exceptional customer service as you greet patients, complete the registration process, assist with financial screenings, schedule appointments, and help patient access appropriate support resources. This role ensures efficient front office operations by managing the reception area, supporting revenue cycle processes, and collaborating closely with the care team. You will contribute to the improvement of clinic workflows and patient satisfaction by proactively addressing scheduling needs and participating in quality improvement initiatives.

This position is located at PHC Story County Clinic in Ames, an integrated clinic offering medical, behavioral health, and dental services. This position is scheduled 20 hours per week, Monday & Thursday 8 AM - 5 PM, Friday 8 AM - 12 PM OR 1 - 5 PM. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply.

What You Will Do

Takes actions to create a positive customer experience for internal and external customers. Greets visitors, offering prompt and friendly service to those entering the building, calling on the phone, or through electronic messages in a professional and timely manner to ensure their needs are met. Manages the waiting area. Ensures the reception area and waiting room is clean and tidy. Maintains visitor log. Provides and collects visitor badges.
Accurately documents messages and communicates to the appropriate individual.
Schedules patient appointments for medical and dental clinics, identifying and correcting inaccuracies.
Completes accurate registration per the medical and/or dental clinic patient registration workflows paying particular attention to patient phone number, address, household income, homeless status, and guarantor.
Accurately loads insurance into the patient’s registration, ensuring insurance name and ID number are correct. Utilizes Real Time Eligibility (RTE) to confirm active insurance eligibility.
Ensures a consistent revenue cycle process in medical and dental clinics. Maintains knowledge about enrollment and verification processes for medical and dental services at PHC.
Performs insurance verification prior to patient appointments to confirm active coverage for the visit. Helps patients apply for the sliding fee program. Refers patients to Patient Service Specialists for Medicaid, Marketplace and/or other platforms.
Helps patients apply for the sliding fee program.
Collects and processes patient payments and applies payment to the correct visit. Manages assigned cash box per established protocols.
Scans all acquired patient documentation and accurately indexes into electronic health records.
Monitors patient schedules in the medical and dental scheduling system to ensure optimization. Contacts patients due for recalls to fill the schedule, as assigned. Identifies if a patient appointment is running behind and keeps the patient informed. Offers appropriate resources to assist patients in overcoming barriers in making or keeping their appointment (e.g., telehealth, referral to family support workers).
Collaborates with Patient Care Team members and supports efficient clinic operations by following established workflows. Participates in activities designed to improve patient satisfaction and organizational performance. Contributes ideas and suggestions to improve the patient experience.
Performs other duties as assigned.

Qualifications You Need

Required

A minimum of 1 year in a healthcare, human services or social services environment; or 2 years in a customer service role.
Excellent customer service skills and commitment to service excellence.
Effective verbal and written communication skills.
Good problem-solving skills with ability to apply critical thinking.
Takes initiative and demonstrates dependability.
Team oriented with ability to collaborate effectively with others.
Listening and reading skills with ability to follow written and verbal instructions.
Basic math skills with ability to count money and make change.
Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.
Detail oriented with high degree of accuracy
Prioritization skills.
Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Preferred

Bilingual, Spanish & English verbal communication skills.
Associate degree in related field.
Work experience in a community health center, medical or dental clinic, or in the essential functions of the
position.
Experience working with patient registration systems and electronic health records.
Experience using a multi line telephone system.
Experience working with and knowledge of clinical terminology and health insurance.

We Take Care of Our People

Your related experience and skills determine your base pay. Our typical hiring range for this position is $17.00 - 21.25 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

Generous PTO accrual
Eight paid holidays
Tuition reimbursement program
401k with company match
Medical, dental, and vision
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounted pet insurance
PHC Pride rewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

Join the PHC Community

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Social and Human Service Assistants jobs in Ames, IA

Part Time Patient Access Representative II - Ames Clinic

Patient Access Representative II - Ames Clinic

Toddler Teacher

Autism Day Program Assistant - PRN: Flexible hours!

Autism Day Program Assistant

Head Start Assistant Teacher

Open Rank Term Faculty in Marketing

Licensed Assistant Manger 2 locations

Assistant Corporation Counsel III

Preventive Functional Family Therapy Clinician (Orange County)

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