Job Overview
Reporting to the Chief Operating Officer (COO), this professional position is responsible for identifying, administering, and delivering social services to residents of low-rent housing.
The employee in this class is responsible for planning and coordinating programs for Housing Authority residents concerning health, education, employment, and economic development, resident services, and recreation that will enhance the social welfare of the citizens involved. The employee may assign, train, and supervise a staff of professional and clerical employees engaged in counseling residents, delivering resident services, and referring requests to other social agencies in the community or state. Duties require thorough familiarity with community, state, and private agencies engaged in the delivery of social services, the city government, and volunteer community organizations and leaders, as well as applicable rules and regulations of the Department of Housing and Urban Development. The employee must exercise considerable tact and judgment in working with residents and in resolving complex personal and family problems.
Major Duties and Responsibilities
The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload. The functions listed are also examples of duties that may be required and in no way imply a contractual agreement between the employer and employee or affect the at-will relationship between the parties.
1. Plans and coordinates resident services programs for low-income residents; assigns duties and supervises staff recreational programs, referring residents to social service delivery agencies, and assisting individuals and families to comply with Housing Authority and HUD rules and regulations.
2. Responsible for self-sufficiency program activities, including planning, implementation, reporting, and cost control.
3. Manage resident services programs related to resident support initiatives. Programs may be provided for family and/or elderly residents.
4. Organizes and maintains programs to promote youth leadership and development with staff.
5. Assist in research for potential sources of funding, including grants, foundation funding, and other resources to promote resident service and self-sufficiency funding.
6. Assists with the promotion of resident organizations, including the Denney Tower Resident Council, the Intercommunity Council, and other organizations as applicable.
7. Provides support to resident organizations related to Resident Participation Funding.
8. Establishes cooperative relationships with other community service providers and coordinates service delivery for Authority residents.
9. Maintain partnerships with selected agencies/organizations/businesses to increase service delivery and self-sufficiency opportunities.
10. Coordinates volunteer activities and events to assist residents. Provides support, as needed, to ensure that volunteer efforts are maximized.
11. Perform final housekeeping inspections and resources for residents.
12. Oversee the rental of AHA community Centers
13. May attend training sessions to ensure proficiency in the housing, social work, and community service fields.
14. Performs related duties as required.
The AHA will provide reasonable accommodation provided that the individual is otherwise qualified to safely perform the duties and assignments connected with the job and provided that any accommodation made does not require significant difficulty or expense.
Desirable Knowledge and Abilities
1. Knowledge of the general operations, policies, and procedures of a Public Housing Agency (PHA).
2. Thorough knowledge of the purposes, policies, and regulations of the Housing Authority as established by the Board of Commissioners or as set forth by HUD regulations.
3. Thorough knowledge of the principles and practices of administrative management and public administration.
4. Thorough knowledge of psychology and techniques of dealing with disadvantaged and troubled people.
5. Thorough knowledge of casework skills and interviewing techniques.
6. Considerable knowledge of functions, personnel, and physical organization of city departments and applicable community, state, and federal resource agencies and eligibility requirements for assistance.
7. Considerable knowledge of the political, social, economic, and physical factors affecting human behavior.
8. Considerable knowledge of report preparation techniques and procedures, a demonstrated ability to prepare and evaluate professional, technical reports, and other documents.
9. Knowledge of public relations techniques and available media sources.
10. Ability to express oneself effectively orally and in writing, and to prepare clear, concise and comprehensive reports.
11. Ability to design and implement an effective evaluation system for programs and services.
12. Ability to gain cooperation and community volunteer groups, other governmental agencies, and city and county departments.
13. Ability to establish and maintain effective working relationships with co-workers, consultants, residents, the public, local social service agencies, HUD, and local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.
14. Ability to work in less-than-ideal conditions, e.g. noise, high traffic areas, etc.
Physical Requirements
The following is a list of physical requirements necessary to perform this job, either with or without accommodation.
1. Must be physically able to operate a variety of automated office machines, including computers, copiers, printers, facsimile machines, telephones, etc.
2. Must be able to work, move, or carry objects or materials such as files, computer printouts, reports, calculators, pencils, legal pads, etc.
3. Must be physically able to access all units for inspection, show, and related purposes.
Minimum Education, Training, and/or Experience
1. Graduation from an accredited four-year college or university with specialization in psychology, sociology, social work, education, or a related field. Master's degree preferred.
2. Three (3) to five (5) years progressively responsible supervisory experience in social/human services, education, or related.
3. Any equivalent combination of education, training, and experience that provides the required knowledge and abilities may be considered sufficient.
Special Requirements
1. Possession of a valid State of Georgia Class I driver's license.
2. Must be bondable.
3. Must be insurable by the agency's fleet insurance carrier.
4. Must be able to occasionally work at night and on weekends if required.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
