Top 11 SLAS Government Agency Jobs in Atlanta, GA, USA

Mid-Level Service Desk Liaisons (SDLs)
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
IT Service Desk Technician
Vision Square Inc —Atlanta, GA
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
2d
IT Service Desk Technician
Coventek Inc —Atlanta, GA
- Email
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
2d
IT Service Desk Technician
Intellibee —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- 401(k)
2d
IT Service Desk Technician
Apollo Technology Solutions LLC —Atlanta, GA
- Contract
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
2d
Service Desk Technician
COOLSOFT LLC —Atlanta, GA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Health insurance
Quick Apply
2d
Customer Service Rep 1 (Medical bad debt)
Optimum Outcomes, Inc. —Alpharetta, GA
- $16 - $18 an hour
- Full-time
- Spanish
- Computer literacy
- HIPAA
Quick Apply
3d

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SLAS Government Agency jobs near Atlanta, GA, USA

Mid-Level Service Desk Liaisons (SDLs)

DMI -
Atlanta, GA

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Job Details

Full-time
$90,375 - $112,969 a year

Benefits

Disability insurance
Health insurance
Tuition reimbursement
401(k) matching
Opportunities for advancement
Referral program
Pet insurance

Qualifications

Optimizing workflow processes
Knowledge management
ITIL Certification
Bachelor's degree in information technology
Incident report management
Bachelor of Science
Performance Reporting
Mid-level
Incident Escalation
User training (technical support)
Change management
Help files
Bachelor's degree
Internal employee customer service
Continuous improvement
Incident management operations support
Customer support ticket management
Customer service knowledge base
User guides
Online help documentation
Escalation handling
Ticketing system technical support
Service level agreement (SLA) management
Information Technology

Full Job Description

About DMI:

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity:

DMI, LLC is seeking a Mid Service Desk Liaisons (SDLs) to join us.

Duties and Responsibilities:

Act as the primary point of contact between end users and the IT service desk, ensuring seamless communication and issue resolution.
Provide guidance and training to users on IT policies, procedures, and self-service resources.
Monitor and track IT incidents and service requests, ensuring timely resolution in accordance with SLAs.
Escalate complex or high-priority incidents to the appropriate support teams or management.
Analyze incident trends and recurring issues, recommending proactive solutions.
Work closely with IT support teams to facilitate efficient problem resolution and service delivery.
Assist in change management processes, ensuring users are informed of IT changes and system outages.
Identify opportunities for service desk process improvements to enhance user experience and efficiency.
Maintain accurate documentation of incidents, resolutions, and user interactions within the ticketing system.
Generate reports on service desk performance, user feedback, and common technical issues.
Provide first-level troubleshooting for common technical problems and escalate when necessary.
Support the development of knowledge base articles and FAQs to improve end-user self-service capabilities.

Qualifications:

Education and Years of Experience:

Bachelor of Science in Information Technology or other related field
2-4 Years of Experience supporting the Service Desk

Required and Desired Skills/Certifications:

ITIL Preferred

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

Minimum Salary Rate: $90,375 Median Salary Rate: $112,969 Working at DMI:

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Apply Now

Refine Your Search

SLAS Government Agency jobs in Atlanta, GA, USA

Mid-Level Service Desk Liaisons (SDLs)

Sr. Service Desk Shift Lead

Mid-Level Service Desk Analyst, Technician

IT Service Desk Technician

IT Service Desk Technician

IT Service Desk Technician

IT Service Desk Technician

Service Desk Technician

Customer Service Rep 1 (Medical bad debt)

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