JOB Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergencies assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites: does other related duties as required.
EXAMPLE OF DUTIES NOTE: The examples of work for this title are for illustrative
purposes only. A particular position using this title may not perform
all duties listed in this job specification. Conversely, all duties
performed on the job may not be listed.
As a trainee and productive worker:
Receives telephone or other electronic requests for emergencies
assistance.
Learns to obtain, verify, and record location of emergency, name of
caller, nature, severity, and current status of the emergency, and
obtains any other appropriate information needed to secure a full
assessment of the circumstances.
Learns to operate automatic number identification (ANI), automatic
location information (ALI), telecommunications devices for the deaf
(TTY/TDD), or other electronic devices to obtain and verify required
data.
May be required to access foreign language interpreter service for
non-English speaking callers.
Maintains a reassuring, calming manner with callers to obtain required
information.
Persuades emergency callers to stay on the line.
In response to medical emergencies is trained in the provision of
first aid or CPR instructions to stabilize the medical condition of
people until arrival of professional medical assistance.
In nonmedical emergencies may provide precautionary instructions and
advice to help ensure the personal safety of people and/or to
minimize loss of property pending arrival of fire, police, or other
assistance.
Refers nonemergency situations to other appropriate public or private
agencies.
May dispatch nonemergency personnel or equipment.
Relays information or instructions to field units via radio or mobile
data terminal.
Learns to utilize video display terminal or computer oriented or radio
equipment to receive, monitor, record, summarize, and/or transmit data
relating to the emergency.
Determines the appropriate type of agency(ices) to respond to the
specific emergencies or call for assistance.
Learning to utilize radio, telephone, and computerized or other
electronic equipment to dispatch specific law enforcement, fire, or
medical assistance units to the scene of an emergency based on
preestablished response plans, and seeks guidance from supervisory
personnel when circumstances warrant significant deviation from
preestablished response plans.
As instructed, coordinates the dispatching of units involving two or
more government jurisdictions.
May assist in maintaining and facilitating communication with
responding units by receiving and relaying information including
confidential information to authorized personnel.
Maintains a constant update on status of emergency units in the field
and on-call personnel.
May make entries, inquiries, cancellations, and modifications of
records in various systems and databases such as the National Crime
Information Center (NCIC) and State Crime Information Center (SCIC),
Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun
File, Stolen Article File, Wanted Person File, Stolen or Embezzled or
Counterfeited or Missing Securities File, Stolen Boat File, hazardous
material databases, and hospital status files.
Receives training in the answering of telephone, radio, and video
display inquiries of the NCIC and the SCIC for law enforcement
agencies of the state.
Maintains and updates NCIC, SCIC, and other records and files.
Learns to maintain the official station record and/or the daily log of
all incoming and outgoing communications.
Receives training in the activation of emergency alert systems such as
bells, sirens, beepers, and tone-activated devices.
Prepare reports and statistical data.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by the agency,
office, or related units.
REQUIREMENTS:
NOTE: Appointees to positions at Public Safety Answering Points
and at some Public Safety Dispatch Points must successfully complete
training and obtain certification by the Office of Emergency
Telecommunications Services (OETS) in the Department of Law and Public
Safety as required by NJAC 17:24- 2.2, during the trainee period.
LICENSE:
Appointees will be required to possess a driver's license valid
in New Jersey only if the operation of a vehicle, rather than employee
Mobility is necessary to perform essential duties of the position.
SUPPLEMENTAL INFORMATION
Automatic Disqualifiers:
-
The applicant has been convicted of an indictable offense or is currently under indictment.
-
The applicant has been convicted of an offense involving domestic violence.
-
The applicant has been convicted of two or more offenses of driving while intoxicated as defined under N.J.S.A. 39:4-50, or was convicted of driving while intoxicated as defined under N.J.S.A. 39:4-50 within the last five years.
-
The applicant is currently on probation or has been on probation at any time within the last 12 months.
-
The applicant pled guilty to or has been found guilty of any motor vehicle moving violation five or more times within the past two years.
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The applicant has been dishonorably discharged from any branch of military service or law enforcement agency.
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The applicant has been adjudicated by a court or found by an employer to have violated any person’s civil rights.
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The applicant has been convicted of an offense involving or related to their previous public office position or employment, as outlined in N.J.S.A. 2C:51-2(d).
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The applicant, having been a citizen of the United States, has relinquished their citizenship.
-
The applicant is subject to a restraining order for harassing, stalking, threatening, or any domestic violence-related offenses.
-
The applicant has sold, manufactured, or distributed illegal controlled substances at any point in their life.
-
The applicant has engaged in the unauthorized usage of illegal drugs while employed in a position of public trust.
