Under close supervision as a trainee and productive worker, receives
and responds to telephone or other electronic requests for emergencies
assistance including law enforcement, fire, medical, or other
emergency services and/or dispatches appropriate units to response
sites: does other related duties as required.
NOTE: The examples of work for this title are for illustrative
purposes only. A particular position using this title may not perform
all duties listed in this job specification. Conversely, all duties
performed on the job may not be listed.
As a trainee and productive worker:
Receives telephone or other electronic requests for emergencies
assistance.
Learns to obtain, verify, and record location of emergency, name of
caller, nature, severity, and current status of the emergency, and
obtains any other appropriate information needed to secure a full
assessment of the circumstances.
Learns to operate automatic number identification (ANI), automatic
location information (ALI), telecommunications devices for the deaf
(TTY/TDD), or other electronic devices to obtain and verify required
data.
May be required to access foreign language interpreter service for
non-English speaking callers.
Maintains a reassuring, calming manner with callers to obtain required
information.
Persuades emergency callers to stay on the line.
In response to medical emergencies is trained in the provision of
first aid or CPR instructions to stabilize the medical condition of
people until arrival of professional medical assistance.
In nonmedical emergencies may provide precautionary instructions and
advice to help ensure the personal safety of people and/or to
minimize loss of property pending arrival of fire, police, or other
assistance.
Refers nonemergency situations to other appropriate public or private
agencies.
May dispatch nonemergency personnel or equipment.
Relays information or instructions to field units via radio or mobile
data terminal.
Learns to utilize video display terminal or computer oriented or radio
equipment to receive, monitor, record, summarize, and/or transmit data
relating to the emergency.
Determines the appropriate type of agency(ices) to respond to the
specific emergencies or call for assistance.
Learning to utilize radio, telephone, and computerized or other
electronic equipment to dispatch specific law enforcement, fire, or
medical assistance units to the scene of an emergency based on
preestablished response plans, and seeks guidance from supervisory
personnel when circumstances warrant significant deviation from
preestablished response plans.
As instructed, coordinates the dispatching of units involving two or
more government jurisdictions.
May assist in maintaining and facilitating communication with
responding units by receiving and relaying information including
confidential information to authorized personnel.
Maintains a constant update on status of emergency units in the field
and on-call personnel.
May make entries, inquiries, cancellations, and modifications of
records in various systems and databases such as the National Crime
Information Center (NCIC) and State Crime Information Center (SCIC),
Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun
File, Stolen Article File, Wanted Person File, Stolen or Embezzled or
Counterfeited or Missing Securities File, Stolen Boat File, hazardous
material databases, and hospital status files.
Receives training in the answering of telephone, radio, and video
display inquiries of the NCIC and the SCIC for law enforcement
agencies of the state.
Maintains and updates NCIC, SCIC, and other records and files.
Learns to maintain the official station record and/or the daily log of
all incoming and outgoing communications.
Receives training in the activation of emergency alert systems such as
bells, sirens, beepers, and tone-activated devices.
Prepare reports and statistical data.
Will be required to learn to utilize various types of electronic
and/or manual recording and information systems used by the agency,
office, or related units.
REQUIREMENTS:
NOTE: Appointees to positions at Public Safety Answering Points
and at some Public Safety Dispatch Points must successfully complete
training and obtain certification by the Office of Emergency
Telecommunications Services (OETS) in the Department of Law and Public
Safety as required by NJAC 17:24- 2.2, during the trainee period.
LICENSE:
Appointees will be required to possess a driver's license valid
in New Jersey only if the operation of a vehicle, rather than employee
Mobility is necessary to perform essential duties of the position.
Knowledge of methods for operating communications systems after a
period of training.
Knowledge of procedures used for emergency medical treatment after a
period of training.
Knowledge of emergency medical, fire, police, and other emergencies
terminology after a period of training.
Knowledge of procedures for dispatching emergency and nonemergency
equipment and personnel after a period of training.
Ability to utilize information required for documenting emergencies
situations and calls.
Ability to utilize information concerning functions of operating units
or departments within the agency or jurisdiction.
Ability to utilize security procedures involved in dissemination of
information.
Ability to utilize established safety procedures and guidelines.
Ability to utilize procedures for investigating and resolving
complaints.
Ability to operate automatic location identification (ALI), automatic
number identification (ANI), and other communications equipment in a
complex communications program after a period of training.
Ability to learn the purpose and operation of various law enforcement
and other information systems and the Statewide 9-1-1 Enhanced
Emergency Telephone System.
Ability to answer voice and TTY/TTD (telecommunications devices for
the deaf) telephone calls received from the public after a period of
training.
Ability to operate a Computer Aided Dispatch (CAD) system after a
period of training.
Ability to provide clear instructions and guidance to callers in
emergency situations.
Ability to establish goals and set priorities.
Ability to relay instructions or questions accurately and clearly.
Ability to comprehend, interpret, and evaluate relevant information
from various types of source materials.
Ability to obtain and analyze facts to reach logical conclusions.
Ability to read and discern visual images on a variety of media.
Ability to apply existing call codes to emergency situations.
Ability to organize assigned communications work and develop
appropriate work methods in accord with established procedures.
Ability to obtain information from physically or emotionally
distressed individuals.
Ability to interact with people who are in differing situations.
Ability to work both independently and as part of a team.
Ability to take accurate, complete messages.
Ability to understand, remember, and carry out oral and written
instructions.
Ability to decode call locations using appropriate equipment after a
period of training.
Ability to recognize incorrectly transmitted messages, codes, or error
input after a period of training.
Ability to read road maps.
Ability to collect information from both English speaking and non-
English speaking individuals after a period of training.
Ability to prepare reports and statistical data and to keep accurate
records.
Ability to count and to add and subtract whole numbers.
Ability to speak clearly, concisely, and in a professional manner.
Ability to comprehend and apply basic law and regulations including
the laws, rules, regulations, standards, policies, and procedures of
the Federal Communications Commission and of the NJ State Office of
Emergency Telecommunications Services.
Ability to learn quickly from written and oral explanations and
demonstrations.
Ability to ensure that calls are sent accurately and promptly.
Ability to maintain confidentiality of information received.
Ability to utilize various types of electronic and/or manual recording
and information systems used by the agency, office, or related units.
Ability to read, write, speak, understand, and communicate in English
sufficiently to perform the duties of this position. American Sign
Language or Braille may also be considered as acceptable forms of
communication.
People with mental or physical disabilities are eligible as long as
they can perform the essential functions of the job after reasonable
accommodation is made to their known limitations. If the accommodation
cannot be made because it would cause the employer undue hardship,
such persons may not be eligible.
ADVANCEMENT
Appointees who successfully complete the 12-month training
period will be eligible for advancement under Civil Service Commission
procedure to the title of Public Safety Telecommunicator.
The inability of an employee in this title to attain a level of
performance warranting advancement and where applicable,
certification by OETS, will be cause for separation.
