Description:
Vacancies: x2
Hours Per Week: 19
Location: Pinnacle
Position Close: 07/16/2026 at 5:00 P.M.
Position Summary
The Library Assistant provides consistent, high quality customer service in response to the needs
of library users. This position focuses on providing account, information and reference assistance
to patrons in addition to supporting other services provided by the District The incumbent assists
with the daily operations of the District and performs related duties as assigned. Work is
performed independently with direction of the supervisor.
The majority of work hours are spent working public service desks, providing customer service,
and account and technology support.
Duties and Responsibilities
Essential
Customer Service
Provides excellent customer service to patrons at public service desks, on the phone, and virtually.
Assists patrons with account issues and the circulation of materials. Provides informational
assistance to patrons and refers questions as needed. Makes decisions based on District policies
and procedures. Determines needs and advises patrons about materials, resources, and
technology equipment. Aids visitors in regards to District services including databases, technology,
and quality online sources. Actively promotes respect for diversity and creates a welcoming
environment. Arrives to work location on time, ready to interact with the public. Promotes a
culture of accountability, teamwork, and adherence to the District’s guiding principles.
Circulation
Performs circulation functions such as check-out, check-in and renewal of materials, issuing library
cards, verifying and updating patron records, processing of fines and fees, and inspecting items
for damage. Processes requests for holds; conducts catalog searches, pulls materials from the
stacks, searches for lost books, and checks availability of materials. Maintains confidentiality of
patron co-worker information.
Operations
Maintains physical appearance of the library. Performs circulation duties including issuing library
cards, checking materials in and out, reserving items, collecting fees, shelving library materials,
and answering phones. Promotes District collections, services, and programs. Responsible for
appropriate and appealing display of new materials and resources. May be required to drive any
District vehicle for delivery or outreach purposes. May oversee or train the work of volunteers or
interns and other staff.
Technology
Provides support to patrons with technology devices or use of the District’s hardware and
software. Assists patrons with computer use, printing and copying. Provides basic technology
instruction.
Records and Reports
Maintains accurate records, collects statistics, tracks performance measures and prepares reports
related to District services and events to include attendance, outcomes, evaluation, costs, etc. as
required by leadership. Completes clerical tasks such as record maintenance, compiling lists, and
drafting resource guides. Maintains good attendance and timekeeping records.
Event Coordination
May assist in developing and providing some District programs with the direction of their
supervisor. Prepares reserved rooms.
Marginal
May attend training and/or conferences. Recommends purchases based on patron's interests and
requests.
May open and close the branch and ensure the security of the building.
Performs other duties as assigned.
Participates in committee groups as assigned by the District to demonstrate our commitment to a
culture of inclusivity, collaboration, and professional development. This may include serving on a
subcommittee, working group, or project team. Actively promotes respect for diversity and creates
a welcoming environment.
Requirements:
Qualifications
Minimum Qualifications
Knowledge, Skills, and Abilities
Provides exemplary customer service and maintains a favorable public image of the District. THas
a desire to work in a public service role. Holds self accountable, and works to implement
processes to prevent mistakes in coordination with manager and other departments and teams.
Future thinking mindset and ability to see the bigger picture of task implications District-wide
required. Ability to identify and loop in stakeholders in a timely manner. Possesses a strong ability
to find information and answers independently. Works with a positive attitude, is highly
professional, and demonstrates integrity. Has excellent interpersonal skills and the ability to
communicate effectively and appropriately with people from diverse backgrounds of all ages and
demographics. Must be able to juggle multiple priorities and patron needs. Builds and maintains
positive working relationships with individuals at all levels of the District and fosters positive
partnerships with outside organizations. Must have the ability to work alone, as part of a team, or
at other locations as assigned.
Is capable of working independently or as a team. Comfortable with change, ambiguity, and
problem solving.
Proficient with standard computer applications (including Microsoft Office and Google
applications), and online District automation systems. Understands the role of technology in
providing District services and is proficient in that technology. Ability to learn and adapt to new
software and equipment technologies.
Experience
1-2 years of experience in libraries, education, retail or customer-service related position or similar
experience.
Education
High School Diploma or G.E.D., or equivalent education, training, or experience.
Training, Licenses, or Certifications
None. Valid driver’s license preferred.
Supervisory Responsibility
None.
Preferred Qualifications
Bilingual, preferably Spanish-English, Russian-English. An Associate’s degree or two years of
postsecondary education and public speaking experience. Desired personal attributes include a
positive approach to interacting with the public, a continuous desire to update technology skills,
and a sense of humor. Familiarity with e-readers, mobile devices, and District’s digital content.
Working Conditions
Physical Requirements
The job requires the employee to frequently sit, stand, twist/turn, walk and maintain flexibility;
constantly hear, listen, see, and speak clearly; perform manual dexterity movements; occasionally
stoop/bend; and seldom sit, kneel, crawl, and balance. Must be able to lift and carry 10-25 lbs;
reach at, above, and below shoulder height; grasp objects weighing 10-25 lbs.; push and pull
objects weighing up to 50 lbs.
Mental Requirements
The job requires the employee to read, write, perform clerical duties, comprehend and use
perception, perform alphabetical and numerical sorting/filing, and perform basic math.
Technology, Equipment, and Devices
The job requires the employee to regularly operate and exhibit proficiency with computers and
commonly used computer applications, District systems and databases, phones, printers, copiers,
email and cloud environments, and social media. The job requires the employee to operate and
occasionally troubleshoot various equipment, including new technology. This position may require
operation of a vehicle on behalf of the District.
Work Environment
The job requires the employee to be subjected to repetition, work alone, and to work with others.
This position subjects the incumbent to verbal contact with others, face-to-face contact, inside and
outside environments, mechanical equipment, and moving objects. Regular interaction with staff,
vendors, and external auditors face-to-face and virtually is required.
Expected Hours and Location of Work
This position requires the employee to work a weekday (Monday-Friday) daytime schedule with
occasional evening and weekend (Saturday-Sunday) shifts. Work performed primarily on-site at
the District’s locations. Position schedule is subject to change at any time at the discretion of
management. Scheduling flexibility is a must.
Expected travel
This position requires travel throughout the District; minimal travel for training and conferences.
Disclaimers: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to assign or reassign duties and responsibilities to this position at any
time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Meridian Library District is an Equal Opportunity Employer. Hiring and employment practices are done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. In addition, preference in employment may be given to veterans who qualify under state and federal laws and regulations.
