Top 17 Telephone Operators Jobs in Boston, MA

Telephone Operator - Part-Time, Weekends
Tufts Medicine —Melrose, MA
- $17.57 - $21.96 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
11d
Switchboard Operator
Signature Healthcare —Brockton, MA
- $19 - $23 an hour
- Part-time
- English
- Hospital experience
- Entry level
Quick Apply
Telecommunications Operator
Massachusetts Eye and Ear Infirmary —Boston, MA
- $17.71 - $22.15 an hour
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Switchboard Operator Part Time Monday- Thursday 4:00pm to 8:00pm & Saturday 8:00am to 2:00pm
DotHouse Health —Dorchester, MA
- Part-time
- Bilingual
- High school diploma or GED
- Clinic
Quick Apply
Phone Operator/Medical Records - Float Position
Crown Obstetrics & Gynecology —Quincy, MA
- $18 - $22 an hour
- Part-time
- Ob/Gyn
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative / Inbound Call Center
South Shore Health —Weymouth, MA
- $16.16 - $21.75 an hour
- Part-time
- Hospital
- Windows
- Typing
- Paid holidays
Answering Service Operator
MASCO Services Call Center —Boston, MA
- $20 - $22 an hour
- Rotating weekends
- Bilingual
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Quick Apply
5d
Telecommunications Operator
Beth Israel Lahey Health —Beverly, MA
- $17.00 - $22.88 an hour
- Call employer
- Hospital
- High school diploma or GED
- Medical terminology
10d
PBX Operator- The Westin Grand Cayman Seven Mile Beach Resort & Spa
The Westin Grand Cayman Seven Mile Beach Resort & Spa —Boston, MA
- $6.56 an hour
- Weekends as needed
- English
- High school diploma or GED
- Ability to sit for extended periods
- Health insurance
- Paid time off
Quick Apply
5d
Switchboard Operator
Emerson Hospital —Concord, MA
- $18 - $20 an hour
- Part-time
- Hospital
- Computer literacy
- English
- Health insurance
Call Center Operator - (Cape Verdean Creole, Spanish, Portuguese )
BROCKTON NEIGHBORHOOD HEALTH CENTER INC —Brockton, MA
- $17.75 - $24.00 an hour
- Part-time
- Spanish
- High school diploma or GED
- Communication skills
Quick Apply
Switchboard Operator Lead - 3:00 PM – 11:30 PM
Boston Medical Center —Brighton, MA
- $16.71 - $24.83 an hour
- Full-time
- Management
- Hospital
- Mid-level
- Health insurance
- Dental insurance
5d
Operator Representative, Communications Center
Mass General Brigham Incorporated —Boston, MA
- $17.71 - $22.79 an hour
- Full-time
- Windows
- High school diploma or GED
- Typing
- Opportunities for advancement
Quick Apply
Senior Telecommunications Representative
Mass General Brigham Incorporated —Boston, MA
- Overnight shift
- Mid-level
- Windows
- High school diploma or GED
- Opportunities for advancement
- Flexible schedule
Quick Apply

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Telephone Operator - Part-Time, Weekends

Tufts Medicine -
Melrose, MA

Apply Now

Job Details

Part-time
$17.57 - $21.96 an hour
11 days ago

Qualifications

High school diploma or GED

Full Job Description

Title: Telephone Operator

Hours: 16 hours per week; Saturday and Sunday from 11 AM to 7:30 PM

Location: Onsite at Melrose Wakefield Hospital

Requirements: Candidate must be attend virtual orientation on your start date (Monday, 8:30-5 PM). Candidate must also need to be able to complete at least 2-3 weekdays of daytime training (8:00-3 PM). Training length dependent on the individual. All Tufts Medicine Holidays are required to be worked.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals.In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Job Overview
This position is responsible for answering calls on a PC switchboard console using professional telephone etiquette and transferring calls to appropriate destination. Responsible for activating time-sensitive clinical and emergency codes as directed.

Job Description
Minimum Qualifications:
1. High school diploma or equivalent.

Preferred Qualifications:
1. Experience working in a call center environment.
2. Experience with Spok and TigerConnect applications.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Efficiently answer a PC switchboard console using professional telephone etiquette and standardized greeting. Use console functions to transfer calls to destination in a timely manner.
2. Triage requests effectively and efficiently to accurately determine the caller’s needs and appropriately connect the caller to their destination.
3. Prioritize calls and utilize time effectively to accomplish desired results.
4. Effectively communicate directly with patients, clients, providers, internal and external staff while utilizing computer-based communication systems.
5. Activate time-sensitive clinical and emergency codes as directed.
6. Effectively communicate and collaborate with team to ensure swift and accurate handling of calls.
7. Maintain a focus on customer service and patient confidentiality while adhering to all HIPAA regulations.
8. Initiate requests for pages using page system or other messaging applications.
9. Navigate and use multiple platforms to retrieve call information.
10. Capture non-clinical information from callers and provide accurate information to clinical providers.
11. Monitor all emergency code lines and emergency panels, e.g., Code Blue, STATS, Comprehensive Disaster, etc.
12. Activate code procedures and notify all necessary staff using PC switchboard console, overhead announcement, and paging/texting services across various networks.
13. Maintain documentation of all codes in code log.
14. Collaborate with team to effectively contribute to the team’s goals and achievements and foster a positive work environment.

Physical Requirements:
1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.
2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment.
3. Requires ability to see computer screen, monitoring equipment and reports.

Skills & Abilities:
1. Ability to continuously perform repetitive tasks accurately under conditions of constant interruption and frequent pressure.
2. Excellent customer service skills.
3. Ability to work as part of a team.
4. Ability to adapt to changing situations and demands.
5. Ability to remain composed in stressful situations.
6. Time management, planning and organizational skills.
7. Skilled in Microsoft applications – Word, Excel, Outlook, Teams.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$17.57 - $21.96

Apply Now

Refine Your Search

Telephone Operators jobs in Boston, MA

Telephone Operator - Part-Time, Weekends

Switchboard Operator

Telecommunications Operator

Switchboard Operator Part Time Monday- Thursday 4:00pm to 8:00pm & Saturday 8:00am to 2:00pm

Phone Operator/Medical Records - Float Position

Customer Service Representative / Inbound Call Center

Answering Service Operator

Telecommunications Operator

PBX Operator- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Switchboard Operator

Call Center Operator - (Cape Verdean Creole, Spanish, Portuguese )

Switchboard Operator Lead - 3:00 PM – 11:30 PM

Operator Representative, Communications Center

Senior Telecommunications Representative

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