Top 44 Implementation Manager Jobs in Boston, MA

Technical Implementation Manager
RapidSOS —Boston, MA
- $115,000 - $135,000 a year
- On call
- 5 years
- Continuous improvement
- Travel
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Implementation Manager
Arcadia.io —Boston, MA
- $100,000 - $135,000 a year
- Full-time
- Remote
- Microsoft Word
- Mid-level
- SQL
Implementation Manager
Workable —Boston, MA
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- AD&D insurance
- Health insurance
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Implementation Project Manager, Benefits
BenefitScape —Natick, MA
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
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Sr. Partner Implementation Manager
Hi Marley —Boston, MA
- $103,000 - $191,000 a year
- Hybrid work
- 6 years
- Office
- Analysis skills
- Paid parental leave
- Disability insurance
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Laboratory Field Implementation Specialist
Medasource —Boston, MA
- $45 an hour
- Full-time
- Computer Science
- 3 years
- Travel
- Health insurance
- Dental insurance
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7d
Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Research
- AD&D insurance
- Health insurance
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Implementation Specialist (Certified Pharmacy Technician)
Advanced Pharmacy Solutions —Marlborough, MA
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- 401(k)
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Project Manager – Implementation
enLabel Global Services, Inc —Boston, MA
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Manager, Implementations
Community Care Cooperative —Boston, MA
- $102,561 - $125,638 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
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8d
Senior Customer Success Manager (Remote - MA)
Nodes & Links —Boston, MA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Implementation Success Senior Specialist - USA, Canada and UK
Storyblok —Boston, MA
- $98,100 - $142,000 a year
- Remote
- English
- Continuous improvement
- Senior level
- Parental leave
- Flexible schedule
12d
ERP & CRM Project Implementation Manager
ASCENDING —Boston, MA
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor's degree
Technical Implementation Manager II
ZoomInfo Technologies LLC —Waltham, MA
- $55,300 - $86,900 a year
- Hybrid work
- Mid-level
- Office
- Mentoring
- Wellness program
- Health insurance
Customer Success Manager
Allego —Waltham, MA
- $80,000 - $110,000 a year
- Hybrid work
- Microsoft Outlook
- 5 years
- Bachelor's degree
- Paid parental leave
- AD&D insurance
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Lead Implementation Specialist, T&S
Perk —Boston, MA
- $129,000 a year
- Full-time
- Hybrid work
- 3 years
- Mentoring
- Senior level
Sr. Customer Success Manager
Allego —Waltham, MA
- $96,000 - $138,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
Manager, Client Accounting Services Onboarding
Aprio —Dedham, MA
- $100,000 - $160,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Finance
- Profit sharing
- Wellness program
Alpha Data Implementation Project Manager, Vice President
State Street —Boston, MA
- Full-time
- Finance
- Bachelor's degree
- Agile
- Disability insurance
- Health insurance
Customer Success Manager - P&C Claims
Shift Technology —Boston, MA
- $120,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
- Internship
- Paid holidays
- Paid time off
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Technical Implementation Manager

RapidSOS -
Boston, MA

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Job Details

$115,000 - $135,000 a year

Qualifications

Customer communication

Full Job Description

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We're in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact.

RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world's largest safety network, which includes over 700M+ connected devices and 200+ global technology companies. This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Learn more at www.RapidSOS.com.

What this role is about:
As a Technical Implementation Manager at RapidSOS, you will be a key player in delivering mission-critical installations of our platform to emergency communications centers. In this pivotal role, you will lead the charge in delivering our cutting-edge platform to emergency communications centers, ensuring that life-saving data reaches those who need it most.

This role is highly dynamic, combining customer-facing relationship management with deep technical execution. You'll own or assist with the post-sales implementation process for enterprise deployments, with a strong emphasis on VoIP call-taking system integrations, on-site hardware/software setup, and technical field readiness. You will frequently travel to customer sites across the U.S., working closely with public safety stakeholders to lead deployments and ensure our solutions are effectively implemented

You'll thrive in this role if you have strong hands-on technical experience, a deep understanding of VoIP and network infrastructure, energized by field work, and can lead partners through successful deployments. If this sounds like you, we'd love to hear from you!

What you'll do:

Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs)
Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard
Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting
Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments
Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution
Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices
Identify scope and technical risks, assist in overcoming limitations both internally and externally
Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation

What we're looking for in our ideal candidate:

5+ years of experience in a field implementation, VoIP systems engineering, or technical project management role with on-site deployment responsibility
Deep working knowledge of VoIP infrastructure (e.g., SIP, PBX, SBCs), telephony, and ideally public safety technology ecosystems
Proven experience with installing, configuring, and troubleshooting software/hardware solutions in live production environments
Demonstrate the ability to represent RapidSOS with professionalism in highly visible customer settings, while leveraging strong communication and coordination skills to guide partners through technical implementation steps and timelines
Demonstrates experience in project management, adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of tasks and initiatives
A proactive solutions-first mindset with the adaptability & flexibility to thrive in a high-growth environment where priorities can shift quickly
A team player with a low ego and high sense of mission alignment
Ability and willingness to travel up to 75% of the time

Nice-to-have experience (but not required!):

Experience working at an ECC or knowledge of public safety including CAD, CHE, logging, NG911, 911 operations and call flow
Knowledge of APIs
ENP Certification

What we offer:

The chance to work with a passionate team on solving one of the largest challenges globally
Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $115,000 - $135,000. This role will also be eligible to receive equity options.

If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don't meet 100% of the requirements? We'd love to hear from you! We encourage you to apply; we'd be excited to see if your unique skill set and experience could be a match.

Quick Apply

Refine Your Search

Implementation Manager jobs in Boston, MA

Technical Implementation Manager

Implementation Manager

Implementation Manager

Implementation Project Manager, Benefits

Sr. Partner Implementation Manager

Laboratory Field Implementation Specialist

Customer Success & Operations Manager

Implementation Specialist (Certified Pharmacy Technician)

Project Manager – Implementation

Manager, Implementations

Senior Customer Success Manager (Remote - MA)

Implementation Success Senior Specialist - USA, Canada and UK

ERP & CRM Project Implementation Manager

Technical Implementation Manager II

Customer Success Manager

Lead Implementation Specialist, T&S

Sr. Customer Success Manager

Manager, Client Accounting Services Onboarding

Alpha Data Implementation Project Manager, Vice President

Customer Success Manager - P&C Claims

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